PT. Daya Cipta Mandiri Solusi

10 skills for developers to focus on in 2012

2012-01-25T05:26:00.000+07:00

By Justin James | January 23, 2012, 10:57 AM PST

Software development had a few years of relative calm. But now the rollercoaster is back on track and it's picking up speed, as HTML5 gains a foothold and Windows 8 threatens to significantly change the Windows development landscape. If you want to stay ahead of the curve, you should consider learning at least a few of these 10 software development skills.

1: Mobile development

If you don't think it is worth your time to learn mobile development, think again. Global shipments of Android phones in 2011 are almost equal to PC sales. Add in the other big-name mobile devices (iPhones, iPads, and even the "dying" RIM devices), and what you see is that mobile devices now dwarf PCs in sales. What does this mean? If you make your living from software that can run only on a PC (which includes Web sites that don't work or are hard to use on mobile devices), now is the time to learn mobile development.

2: NoSQL

I appreciate a well-designed relational database schema as much as the next person, but they just are not appropriate for every project. We've been using them even when they aren't the best tool because the alternatives haven't been great. The last few years have seen the introduction of a wide variety of NoSQL database systems. And now that major service vendors (like Amazon and Microsoft) support NoSQL as well, there is no technical limitation on their use. Are they right for every project? No. Are they going to replace traditional databases? In some projects, and for some developers, definitely. This is the year to learn how to use them, as they will only become more prevalent in the year to follow.

3: Unit testing

We've seen unit testing go from being, "Oh, that's neat" to being a best practice in the industry. And with the increasing use of dynamic languages, unit testing is becoming more and more important. A wide variety of tools and frameworks are available for unit testing. If you do not know how to do it, now is the time to learn. This is the year where it goes from "resume enhancement" to "resume requirement."

4: Python or Ruby

Not every project is a good fit for a dynamic language, but a lot of projects are better done in them. PHP has been a winner in the industry for some time, but Python and Ruby are now being taken seriously as well. Strong arguments can be made for Ruby + Rails (or Ruby + Sinatra) or Python + Django as excellent platforms for Web development, and Python has long been a favorite for "utility" work. Learning Python or Ruby in addition to your existing skillset gives you a useful alternative and a better way to get certain projects done.

5: HTML5

HTML5 is quickly pulling away from the station. The impending release of IE 10 is the last piece of the puzzle to make the full power of HTML5 available to most users (those not stuck with IE 6 or IE 8). Learning HTML5 now positions you to be on the forefront of the next generation of applications. Oh, and most mobile devices already have excellent support for it, so it is a great way to get into mobile development too. And don't forget: HTML5 is also one route for UI definitions in Windows 8!

6: Windows 8

Windows 8 should be released sometime in 2012, unless the schedule slips badly. While Windows 8 may very well get off to a slow start, being the top dog in an app store is often based on being the first dog in the race. The first mover advantage is huge. It is better to be in the Windows 8 app store at launch time than to take a wait-and-see approach. Even if Windows 8 sales disappoint, it's better to be the only fish in a small pond than a fish of any size in a big pond, as recent app sales numbers have shown.

7: RESTful Web services

While I personally prefer the convenience and ease of working with SOAP in the confines of Visual Studio, REST is booming. Even Microsoft is starting to embrace it with OData. JSON really was the final straw on this matter, relegating SOAP to be for server-to-server work only. Unless your applications can run in isolation, not knowing REST is going to hold you back, as of 2012.

8: JavaScript

Before the Windows 8 Developer Preview, it was easy for non-Web developers to look at JavaScript as a Web-only language. No more! JavaScript is now a first-class citizen for native desktop and tablet development, thanks to the Metro UI and WinRT API in Windows 8. XAML + C# or VB.NET may be a good way for you to get things done, but if you want to maximize what you can get out of your knowledge, HTML5 and JavaScript are the best bet. They give you Web and Metro/WinRT, and you can also use them for some of the cross-platform mobile systems out there, like Appcelerator's Titanium product.

9: jQuery

If you are going to do any kind of Web development where you are working directly with HTML, jQuery is becoming a must-know skill. While there are plenty of credible alternatives, jQuery is quickly turning into the de facto tool for rich UIs with HTML.

10: User experience

Other than getting that first mover advantage in new app stores, there is little to differentiate many applications on a feature basis; it's a crowded field. User experience, on the other hand, is a different story. Creating a great user experience is not easy; it starts before anyone even downloads your application and continues through to the uninstall process. In the age of instant $0.99 and free app downloads, and ad-supported Web apps, the barriers to switching to another application are mighty low. If your user experience is poor, do not expect much business.
build-access-manage on www.dayaciptamandiri.com

The Top 10 Strategic Technologies for 2012

2012-01-22T15:11:00.001+07:00

Gartner, Inc. recently highlighted the top 10 technologies and trends that will be strategic for most organizations in 2012. They define a strategic technology as one with the potential for significant impact on the enterprise in the next three years. Factors that denote significant impact include a high potential for disruption to IT or the business, the need for a major dollar investment, or the risk of being late to adopt.
A strategic technology may be an existing technology that has matured and/or become suitable for a wider range of uses. It may also be an emerging technology that offers an opportunity for strategic business advantage for early adopters or with potential for significant market disruption in the next five years. These technologies impact the organization's long-term plans, programs and initiatives.
“These top 10 technologies will be strategic for most organizations, and IT leaders should use this list in their strategic planning process by reviewing the technologies and how they fit into their expected needs,” said David Cearley, vice president and Gartner fellow.
“Organizations should start exploratory projects to look at promised candidate technology and kick off a search for combinations of information sources, including social sites and unstructured data that may be mined for insights,” said Carl Claunch, vice president and distinguished analyst at Gartner.

1. Media Tablets and Beyond

Users can choose between various form factors when it comes to mobile computing. No single platform, form factor or technology will dominate and companies should expect to manage a diverse environment with two to four intelligent clients through 2015. IT leaders need a managed diversity program to address multiple form factors, as well as employees bringing their own smartphones and tablet devices into the workplace.
Enterprises will have to come up with two mobile strategies – one to address the business to employee (B2E) scenario and one to address the business to consumer (B2C) scenario. On the B2E front, IT must consider social goals, business goals, financial goals and risk management goals. On the B2C front, which includes business to business (B2B) activities to support consumers, IT needs to address a number of additional issues such as surfacing and managing APIs to access enterprise information and systems, integration with third-party applications, integration with various partners for capabilities such as search and social networking, and delivery through app stores.

2. Mobile centric applications and interfaces

The user interface (IU) paradigm in place for more than 20 years is changing. UIs with windows, icons, menus and pointers will be replaced by mobile-centric interfaces emphasizing touch, gesture, search, voice and video. Applications themselves are likely to shift to more focused and simple apps that can be assembled into more complex solutions. These changes will drive the need for new user interface design skills.
Building application user interfaces that span a variety of device types, potentially from many vendors, requires an understanding of fragmented building blocks and an adaptable programming structure that assembles them into optimized content for each device. Mobile consumer application platform tools and mobile enterprise platform tools are emerging to make it easier to develop in this cross-platform environment. HTML5 will also provide a long-term model to address some of the cross-platform issues. By 2015, mobile Web technologies will have advanced sufficiently, so that half the applications that would be written as native apps in 2011 will instead be delivered as Web apps.

3. Contextual and social user experiences

Context-aware computing uses information about an end-user or objects environment, activities, connections and preferences to improve the quality of interaction with that end user or object. A contextually aware system anticipates the user’s needs and proactively serves up the most appropriate and customized content, product or service. Context can be used to link mobile, social, location, payment and commerce. It can help build skills in augmented reality, model-driven security and ensemble applications. Through 2013, context-aware applications will appear in targeted areas such as location-based services, augmented reality on mobile devices, and mobile commerce.
On the social front, the interfaces for applications are taking on the characteristics of social networks. Social information is also becoming a key source of contextual information to enhance delivery of search results or the operation of applications.

4. Internet of things

The Internet of Things (IoT) is a concept that describes how the Internet will expand as sensors and intelligence are added to physical items such as consumer devices or physical assets and these objects are connected to the Internet. The vision and concept have existed for years; however, there has been an acceleration in the number and types of things that are being connected and in the technologies for identifying, sensing and communicating. These technologies are reaching critical mass and an economic tipping point over the next few years. Key elements of the IoT include:

Embedded sensors: Sensors that detect and communicate changes are being embedded, not just in mobile devices, but in an increasing number of places and objects.
Image recognition: Image recognition technologies strive to identify objects, people, buildings, places logos, and anything else that has value to consumers and enterprises. Smartphones and tablets equipped with cameras have pushed this technology from mainly industrial applications to broad consumer and enterprise applications.
Near Field Communication (NFC) payment: NFC allows users to make payments by waving their mobile phone in front of a compatible reader. Once NFC is embedded in a critical mass of phones for payment, industries such as public transportation, airlines, retail and health care can explore other areas in which NFC technology can improve efficiency and customer service.

5. App stores and marketplaces

Application stores by Apple and Android provide marketplaces where hundreds of thousands of applications are available to mobile users. Gartner forecasts that by 2014, there will be more than 70 billion mobile application downloads from app stores every year. This will grow from a consumer-only phenomena to an enterprise focus. With enterprise app stores, the role of IT shifts from that of a centralized planner to a market manager providing governance and brokerage services to users and potentially an ecosystem to support entrepreneurs. Enterprises should use a managed diversity approach to focus on app store efforts and segment apps by risk and value.

6. Next generation analytics

Analytics is growing along three key dimensions:

From traditional offline analytics to in-line embedded analytics. This has been the focus for many efforts in the past and will continue to be an important focus for analytics.
From analyzing historical data to explain what happened to analyzing historical and real-time data from multiple systems to simulate and predict the future.
Over the next three years, analytics will mature along a third dimension, from structured and simple data analyzed by individuals to analysis of complex information of many types (text, video, etc.) from many systems supporting a collaborative decision process that brings multiple people together to analyze, brainstorm and make decisions.

Analytics is also beginning to shift to the cloud and exploit cloud resources for high performance and grid computing.
In 2011 and 2012, analytics will increasingly focus on decisions and collaboration. The new step is to provide simulation, prediction, optimization and other analytics, not simply information, to empower even more decision flexibility at the time and place of every business process action.

7. Big Data

The size, complexity of formats and speed of delivery exceeds the capabilities of traditional data management technologies; it requires the use of new or exotic technologies simply to manage the volume alone. Many new technologies are emerging, with the potential to be disruptive (e.g., in-memory DBMS). Analytics has become a major driving application for data warehousing, with the use of MapReduce outside and inside the DBMS, and the use of self-service data marts. One major implication of Big Data is that in the future users will not be able to put all useful information into a single data warehouse. Logical data warehouses bringing together information from multiple sources, as needed, will replace the single data warehouse model.

8. In memory computing

Gartner sees huge use of flash memory in consumer devices, entertainment equipment and other embedded IT systems. In addition, it offers a new layer of the memory hierarchy in servers that has key advantages — space, heat, performance and ruggedness among them. Besides delivering a new storage tier, the availability of large amounts of memory is driving new application models. In-memory applications platforms include in-memory analytics, event processing platforms, in-memory application servers, in-memory data management and in-memory messaging.
Running existing applications in-memory or refactoring these applications to exploit in-memory approaches can result in improved transactional application performance and scalability, lower latency (less than one microsecond) application messaging, dramatically faster batch execution and faster response time in analytical applications. As cost and availability of memory intensive hardware platforms reach tipping points in 2012 and 2013, the in-memory approach will enter the mainstream.

9. Extreme low energy servers

The adoption of low-energy servers — the radical new systems being proposed, announced and marketed by mostly new entrants to the server business — will take the buyer on a trip backward in time. These systems are built on low-power processors typically used in mobile devices. The potential advantage is delivering 30 times or more processors in a particular server unit with lower power consumption vs. current server approaches. The new approach is well suited for certain non-compute intensive tasks such as map/reduce workloads or delivery of static objects to a website. However, most applications will require more processing power, and the low-energy server model potentially increases management costs, undercutting broader use of the approach.

10. Cloud computing

Cloud is a disruptive force and has the potential for broad long-term impact in most industries. While the market remains in its early stages in 2011 and 2012, it will see the full range of large enterprise providers fully engaged in delivering a range of offerings to build cloud environments and deliver cloud services. Oracle, IBM and SAP all have major initiatives to deliver a broader range of cloud services over the next two years. As Microsoft continues to expand its cloud offering, and these traditional enterprise players expand offerings, users will see competition heat up and enterprise-level cloud services increase.
Enterprises are moving from trying to understand the cloud to making decisions on selected workloads to implement on cloud services and where they need to build out private clouds. Hybrid cloud computing, which brings together external public cloud services and internal private cloud services, as well as the capabilities to secure, manage and govern the entire cloud spectrum, will be a major focus for 2012. From a security perspective, new certification programs including FedRAMP and CAMM will be ready for initial trial, setting the stage for more secure cloud computing. On the private cloud front, IT will be challenged to bring operations and development groups closer together using “DevOps” concepts in order to approach the speed and efficiencies of public cloud service providers.

Pemasangan firepro

2012-01-18T21:28:00.000+07:00

DCMS baru saja selesai melakukan pemasangan FirePro sebagai fire extinguisher system untuk ruang data center.

Hubungi kami untuk keperluan fire extinguisher Anda.

Rak ber-MCB

2012-01-18T20:59:00.000+07:00

Salah satu instalasi di lokasi klien adalah Rack dengan MCB di dalamnya, sangat cocok utk kemudahan kontrol di dalam rak.

12 Steps to a Greener Datacenter

2012-01-16T07:01:00.004+07:00

When it comes to modernizing your data center, what’s good for the earth is also good for your business. Phasing in an environmentally-friendly data center can both lower your organization’s carbon footprint and reduce your operating costs. An enterprise with a large datacenter can save hundreds of thousands of dollars a year in energy bills by adopting sustainable and efficient IT technologies that minimize your environmental impact. This 12-part checklist can help you start the green IT transformation:

1. Review your organization’s IT infrastructure and inventory
The first step in any project where you propose to save costs, eliminate waste, optimize performance, and
increase efficiency is to know precisely what you already have. A clear inventory helps you understand what new equipment is necessary to purchase and what old equipment should be discarded. It also sets a baseline so that you can understand from what position you are making changes. This will help in performance, monitoring and determining the real ROI of the project.
This needs to be a two-part review. First, take a careful inventory of every server and its usage patterns, load, and power consumption in your data center. Second, make a similar list for all of the clients, switches, routers, andother power-consuming devices on your network. Include everything plugged in from wireless access points to storage devices to IP telephony and surveillance equipment to printers.

2. Review your physical facility and operations
Your IT operations are intimately connected to their physical environment. This means that a thorough evaluation of your current datacenter and future needs must include a facilities review. Can you consolidate multiple datacenters, for example? Or, can you disperse large power-sucking datacenters and create smaller, more nimble centers closer to the principal users?
You also need to evaluate the power supply and heating and cooling systems. The supply needs to be rightsized to avoid brownouts, and heating and cooling are intimately connected to the operational health of your IT equipment.

These last points lead to the need for an operations review. Does your IT operations team coordinate and
cooperate with your physical plant operations team and vice versa? If IT anticipates a surge in server traffic
and usage — maybe even a rapid deployment and provisioning of new servers — will they contact the physical operations team and make sure wiring, power and cooling requirements can be met?

3. Analyze IT operations need
With a thorough understanding of your existing enterprise equipment, you are ready to evaluate what new
network equipment you need. You should create a purchase plan for the next year, forecast usage for three
years, and even consider your organization’s needs five years down the road. This lets you avoid costly mistakes in failing to allow enough headroom for growth, which could lead you to have to rip out and replace equipment in as little as three years.
To make an accurate forecast, you need to survey business and IT stakeholders and ask them to project their IT needs a year, three years, and five years into the future. Your new, more efficient datacenter must be able to meet the needs of the business a year from now as well as the projected changes in three years.
Don’t forget to look at usage patterns, time-based usage, and peaks and lows. Even if you expect to make
substantial savings by consolidating servers into fewer datacenters, you have to allow for enough bandwidth,
processing power, and storage to handle peak network traffic.

Step 4: Analyze facility and physical operation needs
You need to make sure that the physical plant will operate effectively in lock step with your IT equipment, during both peak and low usage times. That means looking at locations, wiring, physical configuration, power supply, and heating and cooling systems. Make sure that you do not under or over provision any part of your operation.

5. Prioritize and optimize usage patterns
The next step is to optimize your operations. You need a clear understanding of which IT operations and business operations are mission-critical and have top priority. You also need to know how the different parts of your network are used to successfully handle these business applications, including their usage patterns. For instance, do certain business-critical applications run every night? Does traffic peak at a certain time every month?

Once you have a clear understanding of the expected operations and applications, their usage patterns and
their priority, you can optimize your IT practices to deliver them effectively. Ideally, you will have as much of
your network working optimally all the time as possible. In reality, you will need to be able to guarantee good performance for the peak utilization of IT resources without leaving too much of your equipment running idle during the lows.

6. Consolidate: Eliminate redundancies and unused equipment
Now, the real value of all the preceding work comes into play. Every single area where you can consolidate,
eliminate duplication, remove redundancy, and flat out get rid of unused equipment becomes an area where you make concrete bottom-line savings to your operations.
In organizations where employees have added to networks without supervision or where there have been large changes in organizational structure and operations, the savings at this stage can be substantial. Do not forget to document clearly the changes and to count power savings in your ROI as well as any capital equipment and ongoing operational cost savings.

7. Deploy virtualization technologies
At this point in the project you can start to take deploy server and storage virtualization technologies.
Virtualization is a powerful tool that can eliminate redundancies as well as unused bandwidth, storage, and
processing cycles by allowing one set of physical equipment to handle multiple workloads. This is particularly
valuable in an environment where usage levels move up and down continually.

8. Apply time- and usage-based provisioning
Modern servers can handle power cycling easily, and in hundreds of thousands of power cycles not one failure occurred during testing. This means that the efficient datacenter will use a WakeOnLAN-type technology for coping with peak usage. It also makes for considerable power savings. In addition, a WakeOnLAN technology combined with a smart provisioning manager and good virtualization means that the network can quickly adapt and adjust to rapidly changing loads.
These technologies illustrate why it is so important that a thorough priority usage analysis over time is made
for the datacenter. If that is done correctly, then this stage of the process can yield as many savings as the
consolidation stage.

9. Upgrade to energy efficient network equipment
Implementing a project with as much scope as a green datacenter, you cannot avoid equipment upgrades. It
is even possible that if no such analysis has been done for several years, a complete rip and replace may be
necessary. First, be sure to do a full audit and ROI analysis to make sure that a gradual change might not be a better plan. Datacenter, network and server technologies improve constantly. Some of the technologies you may wish to upgrade include blade servers, virtualization, dynamic provisioning, smart power monitoring, speedstep technologies that speed up and slow down processors to match demand and lower power use, WakeOnLAN, and others. Most modern network equipment is now designed to be energy efficient.

10. Working practices
This may be the single most important change introduced as part of the process. It is common for physical plant and IT departments to start out separately and then figure out ways to work together. However, for the modern datacenter you need to formalize the working relationship in some way. In addition, an operations group needs to also liaise with the regular business operations to make sure that communication is clear and swift about all forms of change — from outages to upgrades to communicating sudden business operation changes that could require significant datacenter support.

11. Monitor, monitor, monitor
As you phase in greener equipment, the evolving datacenter should be monitored extensively. Monitoring and
reporting allow you to accurately measure the effectiveness of the changes you’ve implemented. They also allow operations to do a significantly better job at running the new datacenter, which can in turn save considerable amounts in power consumption terms.

12. Recycle outdated equipment
This last item is an often neglected part of moving to a green datacenter — and even more often neglected are the cost advantages of doing this the right way. If old equipment still has some life left in it, you might be able to resell it or donate it and get a tax write-off. If it’s worthless, avoid sending it to the landfill by finding a local e-cycling facility or event. The U.S. Environmental Protection Agency can direct you to nearby resources.

https://s3.amazonaws.com/formcomposer/assets/asset/production/items/928/zd-12-steps-greener-datacenter_120711.pdf

Magic Quadrant for Externally Facing Social Software

2012-01-16T06:12:00.000+07:00

Magic Quadrant for Externally Facing Social Software

25 August 2011
Jeffrey Mann, Nikos Drakos, Adam Sarner, Tom Austin, Carol Rozwell, Chris Fletcher
Research Note G00214775

Vendors of externally facing social software have focused on adding functions to meet expectations in a swiftly developing market. However, the next functions to be added involve more risk for customers, and vendors have only just started to help them ensure that deployments achieve their goals.

What You Need to Know

Those buying externally facing social software (EFSS) should not apply the same processes as they would for classic enterprise software purchases. The EFSS market is different from typical enterprise software markets because its users' needs differ: innovation matters more than integration or standards, and capabilities that add unique value matter more than the best or most complete functions.
In any case, enterprises would look in vain for the single "best" product to cover any situation because EFSS products take very different approaches to creating externally facing communities. Also, a community focused on customer support or product branding, for example, requires different features than a community aimed at engaging alumni or enabling innovation.
Buyers should focus on finding the right products to meet their community's needs. Buyers should observe users' behavior, survey their requirements and try to understand the nuances.

Return to Top

Magic Quadrant

Figure 1. Magic Quadrant for Externally Facing Social Software

Source: Gartner (August 2011)

Return to Top

Market Overview

Social interactions do not stop at company boundaries; neither should the social software products that support these interactions. EFSS products facilitate interactions beyond the firewall to create communities among employees, customers, suppliers, partners, alumni and other stakeholders.
Enterprises' ambitions for EFSS may be outpacing the ability of vendors to deliver products to support them. Many enterprises have developed extensive social networks of consumers, partners, suppliers and other external parties, without explicitly setting out to do so. Now enterprises want to generate business value from those networks.
Vendors have done a good job of making their products appealing and easy to use. They have added a number of functions that users like, such as profile management, ideation and polling. However, the next set of functions, such as integration with other social networks and social search, involves more risk and complexity. In addition, vendors have only just started to offer social analytics, to define clear use cases and to support social networking standards. Finally, vendor services to help enterprises deploy and succeed with products remain rudimentary. These shortcomings mean that enterprises have limited choices when they take the next step in social networking.
Social software for external users offers opportunities for initiatives that enterprises have not been able to undertake before, such as engaging large numbers of customers in two-way exchanges. However, the market for EFSS remains immature, populated largely by small vendors and products with relatively narrow functions. Few large vendors have entered the market yet, and those that have do not always score well. By contrast, many big vendors now compete in the market for workplace social software. This situation complicates choices for purchasing managers and leaders of social software projects focusing on customers, partners, suppliers and other external users. The ambitions of some projects may exceed the abilities of social software vendors.
To understand the risks and limitations of the vendors in this market, social software leaders should assess their capabilities in three areas:

Serving users.
Business value.
Implementation.

Serving Users: Vendors devote most attention to making their products as usable as possible, and they have succeeded in building social sites with large numbers of users — some vendors have implementations with more than 1 million users. Common user-oriented functions include:

Facilities to enable users to manage their own accounts and profiles.
Suggestion of information discovered to be relevant to users, based on their profiles.
Easy facilitation of interactions with like-minded community members.
Moderation of social networks.
Shared calendaring.
Polling.
Rating and voting on ideas.
Rich media.

However, the next sets of functions that vendors are adding will introduce complications into enterprises' social networking efforts. Most vendors are working to give users the ability to log in using credentials from Facebook or other major consumer sites, and many vendors are striving to integrate their own software with that of other social networking vendors. These developments build support for the enterprise's community by linking it to the larger array of communities in which consumers or other users may be involved. These developments also carry risks. For example, logging on to an enterprise's community from a commercial social network means that the enterprise opens its community to the security risks of the commercial sites. A security hole in the commercial site could give hackers access to personal data on the enterprise's sites.
Vendors have also started to focus on enabling users to search community sites for material relevant to their interests — or on recommending such material to users. These goals will prove difficult to achieve because they require using limited information about people to infer individual needs, desires and contexts (such as roles). Vendors will need years to make these functions effective.
Business Value: Vendors face a big challenge to help their customers reliably deliver business value. In Gartner's survey of vendors for this Magic Quadrant, we asked vendors to describe the use cases that their products supported. Few vendors of EFSS defined specific use cases — the social CRM and workplace social software vendors did better. Most external vendors made general statements, such as "supporting customer engagement," without explaining how their products help enterprises to do this. End-user references were usually not much better at describing how they tracked business value.
Nevertheless, many vendors have started to focus on one area that promises to create rich business value: analytics. Analytics applied to a social network will allow enterprises to:

Map the relationships between users.
Identify the most influential users.
Detect early warning signs of shifts in sentiment.
Discover patterns to exploit for competitive advantage.

For now, vendors tend to offer analytics focused on a particular task, not general analytic capabilities. Thus, buyers today will find limited choices when they look for vendors with social analytics to fit their enterprise's particular needs. Enterprises also have to be careful how they present their efforts around social analytics, social search and other techniques for creating business value. Users find social networks "creepy" when the enterprise seems to know more about them than they had realized. Social networks involving consumers, who participate voluntarily and have many other choices, face an especially high risk.
Implementation: Vendors must do much more to help enterprises deploy their products and succeed in their external social initiatives. Vendors have taken some steps in the right direction. Many offer their software via cloud services, which enable enterprises to launch an initiative quickly and to scale it quickly — a valuable option for initiatives with hundreds of thousands of external users. Reliability, scalability and availability are particularly important in this market, as its software is always customer-facing. Although disruptions to workplace social software are irksome, short interruptions are rarely calamitous. When the outside world is even inconvenienced, it is always a disaster. Vendors still need to do more. Few vendors support standards for social networking — for example, OpenSocial application programming interfaces (APIs) remain inconsistent. Standards can make more flexible, open and user-friendly services for users, and reduce the enterprise's dependence any one vendor. Social standards will not become common until at least 2014.
Vendors do offer some implementation services, but not as many as enterprises expect. In social software markets, we see vendors taking a variety of approaches with regard to services. Some provide almost no services themselves, but rely on partners to perform implementations. Others make service provision, for tasks like strategy development, community building, content moderation and integration, an integral part of their offerings. Customers need to understand the vendor's approach and ensure that it matches their expectations.

Return to Top

Market Definition/Description

Products in the EFSS market support external teaming, communities and networking where most participants are outside the enterprise (for example, customers, affiliates, alumni, developers, members, contractors, partners, trainees and resellers). Buyers seek general-purpose, persistent virtual environments in which participants can create, organize and share content, as well as collaborate, organize activities, socialize, and develop or exploit social relationships, both with each other and with the hosting organization.
We define the market by buyers' behavior, rather than by vendors' statements of intended use. EFSS has a wider set of buying and influence centers than most enterprise software. Business functions are either directly involved in or actually make the buying decisions for externally facing products. IT departments are more likely to drive buying decisions about internal systems, especially when the platforms are deployed across the enterprise. Buyers of EFSS include:

Business executives (such as product managers, channel managers, product developers, strategists and business architects).
Personnel in other internal support organizations (such as program managers and business architects) involved in specific strategic initiatives (such as innovation, social responsibility and special projects).
IT professionals working in the IT organization, or in various other support or business functions.

Example uses cases include:

A pharmaceutical company providing communities for care givers who focus on the diseases their drugs treat, so that they can share experiences.
A product company interacting with users about improvements that they want to see in the next version of a product, or that would help them use products in innovative ways.
An intellectual property owner that runs a community for companies which license its patents and designs, so that they can share ideas about how to use technology.
An insurance or financial services company that operates a community for affiliated financial advisors, so that they can share experiences and learn more about the company's products.
Government agencies that collect feedback about potential regulatory or policy changes.

This Magic Quadrant does not address the key social communities and networks that operate independently and are beyond the control of the enterprise, such as fan clubs, review sites and personal blogs. Neither does it include support for direct extensions of CRM processes into social networks, or the use of social networks within an enterprise. Separate Magic Quadrants address markets for social CRM and social software used within the workplace.

Return to Top

Inclusion And Exclusion Criteria

We used three sets of criteria to decide which vendors to include in, and exclude from, this Magic Quadrant:

Audience.
Market presence.
Functions.

Audience: Vendors included in this Magic Quadrant offer generally available products that support collaboration and social interaction with large groups of users outside the enterprise's workforce. This must be a specific intended use of the product, as advertised in marketing material and as demonstrated in actual use. We have excluded products that are designed and marketed primarily for internal use but that can also be used externally by configuring firewalls or other technical settings, unless significant numbers of customers use the product in this way. The vendors in this Magic Quadrant must offer products that aim at general use, not use within a specific industry or to serve a narrow use case. We have excluded vendors that focus only on extending CRM processes into external communities.
Market presence: Products from vendors included in this Magic Quadrant have:

At least 500,000 users (seats) in total in production and at least four named reference customers, each with 10,000 or more users (seats).
At least $5 million in revenue from licenses and support for EFSS products. This criterion does not apply to open-source projects.

Functions: Products from vendors included in this Magic Quadrant have the following functions, at minimum:

Moderation: Capabilities or services to manage and control large numbers of comments and postings.
Social profiles: Information about each user accessible by other users.
Roles and access control: Support for multiple roles (for example, editor, facilitator, community manager and moderator) with associated access controls.
Discussion forums: Support for a persistent, moderated environment in which to post questions and answers or to have general discussions.
Blogs: Instant publishing functions for users that display entries in reverse chronological order and permit comments from others.
User management: Ability to create, modify or retire user accounts and to manage anonymous or "guest" users.
Analytical functions: The provision of reports and analysis of user activities.

In addition, products must support at least five of the following optional features:

OpenSocial support.
Multiplatform widget support.
Support for OpenID-based user authentication.
Ratings: Users can evaluate content posted to the site.
Recommendations: Content or people suggestions on the basis of preferences or behavior.
Social tagging or bookmarking: Users can assign tags to content items, and share those tags with other users.
Subscribe/follow: Users can elect to receive updates automatically about content, people, issues or other objects in which they are interested.
Deployment models: The vendor must offer at least two of the following: on premises, software as a service (SaaS), remotely managed appliance.
Document sharing: Ability to upload, store, organize and share documents.
Wikis: Group authoring of collections of pages with support for "click to edit," change tracking and internal linking.
Activity streams: A notification mechanism that provides updates to subscribers about the activities or events that relate to another individual, file, system or object.
Integration with consumer community sites such as Twitter, Facebook and LinkedIn.
Idea management: Tools that facilitate brainstorming and crowdsourcing innovative ideas, including facilities to submit, filter, organize, rate, evaluate and track ideas.
Privacy controls: Individual users can control who sees their postings, and what kind of information the site collects about them.

Return to Top

Added

A number of vendors appear for the first time in this Magic Quadrant. They are not all new vendors or even new to this market, but all meet the inclusion criteria for the first time this year. The additions are:

Adobe (because of its acquisition of Day Software).
Demand Media.
Huddle.
IBM.
Igloo.
MindTouch.
ONEsite.

Return to Top

Dropped

Several aspects of the inclusion criteria described above have been raised this year, in comparison to last year, with respect to market presence and functionality. Leverage Software and Sparta Social Networks did not meet the new criteria.
Day Software no longer appears because it has been acquired by Adobe.
KickApps was acquired by KIT Digital in January 2011. The company is developing a combined product line that was not available in time for this review.

Return to Top

Evaluation Criteria

Ability to Execute

Product/Service: We evaluated specific functions that are already available and, in particular, the extent to which the product goes beyond the basic functions required for inclusion. Functions we looked for included social network analysis, integration with consumer social networking services, analytics and reporting, and people and content recommendations. We also took into account the maturity of the product (the number of versions released and how long it has been available) and any evidence of large deployments.
Overall Viability (Business Unit, Financial, Strategy, Organization): We evaluated the vendor's financial health, including funding, who is investing in and backing its activities, its profitability, the overall size of its collaboration and social software business (in particular, dedicated employee numbers), and the degree to which the organization is committed to this part of its business.
Sales Execution/Pricing: We evaluated the vendor's ability to sell to large organizations, its price transparency, the straightforwardness of its sales process, the consistency of its revenue growth during the past 12 to 24 months, and its opportunity to convert existing customers into users of products with new or additional capabilities.
Market Responsiveness and Track Record: We evaluated the vendor's ability to respond, change direction, be flexible and achieve competitive success as opportunities develop, competitors act, customer needs evolve and market dynamics change. Specifically, we looked at the history of the product (acquisitions, partnerships, development and updates, for example) and the actions and comments of the product management team.
Marketing Execution: We looked for evidence of "mind share," thought leadership and brand recognition, and for any specific marketing initiatives (such as white papers, events and microsites) that promote them. One particularly effective approach is for senior executives to be active participants in ongoing online conversations via their blogs or comments. We also took into account the size of the marketing organization.
Customer Experience: We looked for customer feedback from vendor-supplied references, Gartner inquiries and other customer-facing interactions, such as Gartner conferences. Customer experiences are rated on the basis of the vendor's ability to help customers achieve positive business value, as well as sustained user adoption, and high-quality implementation and ongoing support. We also took into account the percentage of users still under maintenance, the mix of customers (large as well as smaller organizations), overall customer numbers, and evidence of outstanding customer successes.
Operations: We evaluated the quality of the organizational structure — skills, experiences, programs, systems and other vehicles that enable the organization to operate effectively and efficiently on an ongoing basis. We also looked at technology and service partners, training and certification programs, R&D resources, the presence of any independent activities adding value to the core product (for example, open-source add-on modules), the size of the support organization, and the presence of active customer communities for peer support, for input into R&D.
Table 1 shows weightings for our evaluation criteria.

Table 1. Ability to Execute Evaluation Criteria
Evaluation Criteria	Weighting
Product/Service	High
Overall Viability (Business Unit, Financial, Strategy, Organization)	High
Sales Execution/Pricing	Standard
Market Responsiveness and Track Record	Standard
Marketing Execution	Standard
Customer Experience	High
Operations	High

Source: Gartner (August 2011)

Return to Top

Completeness Of Vision

Market Understanding: We evaluated the vendor's strategic understanding of social software opportunities, such as the business value of social interaction support, the complementarity of related capabilities (for example, social CRM, advertising and social software for the workplace), an urgency to pre-integrate them, a tolerance and acknowledgment of related technologies from other vendors, and an overall vision of the space that focuses more on supporting people-centric activities than a formal process-centric view of collaboration.
Marketing Strategy: The degree to which the vendor's marketing approach aligns with (and/or leverages) emerging trends and the overall direction of the market. In particular, we looked at the use cases promoted in the vendor's marketing messages, its online activities and any programs for educating and priming the market around social interaction support (for example, "try before you buy," open-source versions and hosted versions).
Sales Strategy: We looked at the level of channel activity and for any strategy for marketing add-on modules or services, and converting large numbers of early adopters to high-end or broader deployments.
Offering (Product) Strategy: We evaluated the degree to which the vendor's product road map reflects demand trends and opportunities to create demand in the market, and to fill gaps or weaknesses. We also looked at how the vendor develops relationships and partnerships with other vendors providing complementary products or services (market analysis, moderation, community development, syndication and content sharing).
Business Model: We looked at the levels of investment needed to achieve profitability and revenue growth, the balance of service and license revenue, evidence of success with repeatable revenue (subscription licensing, for example) and low-cost distribution, development and support (for example, using open-source licensing). We also looked for exploration of innovative licensing and pricing models.
Vertical/Industry Strategy: We considered whether a vendor has specific functions, modules or additions that provide specialized support for specific industries.
Innovation: We looked at the degree to which the vendor invests in R&D directed toward the tools and at the vendor's "creative energy" — for example:

A commitment to new browser-based client technologies (in particular, Ajax).
Adoption of not just a service-oriented architecture but one with a strong Web-oriented architecture flavor.
Movement toward full access to internal data via representational state transfer (REST) interfaces and XML data streams.
Social network analysis.
Participation metrics and analysis.
Activity tracking.
Adaptive people and content recommendations.

Geographic Strategy: We examined the vendor's strategy to direct resources, skills and offerings to meet the specific needs of regions outside the corporate headquarters' location, directly or through partners, channels and subsidiaries, as appropriate for that geography and market.
Table 2 shows weightings for our evaluation criteria.

Table 2. Completeness of Vision Evaluation Criteria
Evaluation Criteria	Weighting
Market Understanding	High
Marketing Strategy	Standard
Sales Strategy	Standard
Offering (Product) Strategy	High
Business Model	Standard
Vertical/Industry Strategy	Low
Innovation	High
Geographic Strategy	Low

Source: Gartner (August 2011)

Return to Top

Leaders

The Magic Quadrant features only two Leaders: Jive and Lithium. The small number of Leaders indicates that this market is still at an early stage of development. These vendors have established themselves in the market with widely-used social software and collaboration offerings. They have recognized user needs in this market early, have significant market presence, and have succeeded in delivering attractive suites with broad capabilities in offerings that include both services and software.

Return to Top

Challengers

The two vendors in the Challengers quadrant are the stalwarts of the collaboration market: Microsoft and IBM. Their offerings have the potential to make them Leaders, but currently lack a specific focus on the requirements of the EFSS market.

Return to Top

Visionaries

The three Visionaries — Drupal-Acquia, Liferay and Telligent — demonstrate strong understanding of current and future market trends, such as the importance of a flexible, transparent user experience, as well as the value of mutual reinforcement between tools that encourage user contribution and tools that facilitate bottom-up formation of groups and organizational structures. Their products and product road maps exhibit innovation, especially in architecture and lightweight integration, while their marketing and R&D efforts align with the open-source ecosystem. Visionaries have not exhibited the scope of delivery of Challengers or Leaders, but they have demonstrated vision across a range of capabilities.

Return to Top

Niche Players

The 11 Niche Players are Adobe, Demand Media, Ektron, EPiServer, Huddle, Igloo, INgage Networks, MindTouch, Mzinga, ONEsite and OpenText. They provide useful, focused technology, understand changing market dynamics, and work to evolving their product capabilities. However, they are held back by narrow functions, a product road map that lacks urgency, or the absence of an innovative growth strategy. Many of these smaller vendors may enjoy success relative to their size, but they must exploit every opportunity to grow and establish their positions before their competitive advantage erodes. As the social software market continues to mature, pockets of specialization may solidify. Therefore, some smaller vendors may choose to focus on niche markets serving specific industries or supporting specific activities. Many of these vendors will be unlikely to break out of the Niche Players quadrant, even though they may continue to have a viable business.

Return to Top

Vendor Strengths and Cautions

Adobe

A Niche Player, Adobe entered this market by acquiring Day Software in July 2010. CQ5 (the heart of Day's and now Adobe's technology) combines Web content management (WCM) and social and collaborative capabilities running on top of a standards-based, enterprise-class content repository (CRX). CQ5 is a key component in Adobe's broader customer experience management platform strategy.

Return to Top

Strengths

Functionality: CQ5 offers a long list of features, including shared and published calendars, multiple moderation modes, rich media and document sharing, ratings and reviews, gadgets and user profiles.
Standards: CQ5 makes extensive use of standards such as OpenID, OpenSocial, Shindig and JSR 286.
Focus: The architecture is highly scalable, designed to support Web-class use cases either on premises or via cloud deployment.

Return to Top

Cautions

Market limitation: CQ5 is viable where Adobe technology is the enterprise's WCM standard, but users standardized on other WCM software should look elsewhere. Adobe's scalable architecture can make it too complex and expensive for smaller deployments.
References: These are not uniformly positive in their view of Adobe's CQ5 product and support quality, suggesting that more attention is needed.
Vision: CQ5's tight linkages with Adobe Online Marketing Suite and Adobe Test&Target may make it better suited for social CRM applications.

Return to Top

Demand Media

Demand Media, a Niche Player, appears in the Magic Quadrant for the first time this year. It is an online media company focused on media, retail and consumer products. Demand Media's social software capabilities are based on its Pluck platform, which provides its clients with a range of hosted external social software capabilities and community development, promotion and moderation services.

Return to Top

Strengths

Market presence: Demand Media has acquired many well-known consumer companies and brands as customers (including the National Football League, Kraft Foods and AARP) and provides the social software tools that enable these brands to build and support external social communities. Demand Media also provides technologies and services that are beyond the scope of social software.
Vision: In addition to the traditional professional services offerings common to this market, Demand Media provides services to moderate discussions and directly manage communities.
Functionality: Demand Media provides "white box" social functionality that integrates with its clients' existing Web properties and that can leverage other products and services provided by Demand Media. Pluck also provides six software development kits (SDKs), including Java and .NET SDKs, to integrate with mobile and desktop applications, as well as integration with Facebook.

Return to Top

Cautions

Viability: Demand Media reported FY10 revenue of approximately $252 million and a net loss of approximately $5 million; this follows a net loss of approximately $22 million in FY09. However, the company did show revenue growth during the same periods, and issued an initial public offering in 2011.
Vision: Demand Media focuses primarily on business-to-consumer interactions with external users and customers. It is less appropriate for project-oriented business-to-business interactions or internal deployments.
Scale: Pluck is designed for large, consumer-oriented communities. Smaller users or other those looking to launch small, single-purpose communities will find it less appropriate.

Return to Top

Drupal-Acquia

Acquia is in the Visionaries quadrant because of its use of the open-source model to drive development, adoption and popularity, while providing commercial support and enterprise services. Drupal and the Drupal Commons distribution are freely available under a General Public License (GPL) open-source software license. Acquia sells products and services to support and host Drupal websites.

Return to Top

Strengths

Community development: Drupal is proven in large, high-profile deployments. It has an active 600,000-member developer community, a track record of community support and a growing ecosystem of service providers. Open-source communities are typically larger and more active development communities than those found at proprietary vendors.
Viability: Acquia is a venture-capital-funded organization that offers a commercially supported version of Drupal, and is headed by the founder of Drupal, putting it very close to the open-source project's activities. Acquia partners with more than 250 consulting and development organizations to provide a range of services including community strategy, Web strategy, design, implementation, development and performance tuning.
Product road map: Acquia intends to launch an open "app store" during 2H11, along with administrator and end-user privacy controls on user profile information. Drupal Commons will add options for designs and layouts to provide flexibility without additional customization or configuration, making adoption and installation easier and faster.

Return to Top

Cautions

Community development: Modules from third parties are a source of strength, but quality can be variable. Their use requires careful evaluation and ongoing support by engaging directly with the developer community or through the services of consulting and support organizations such as Acquia.
Features: Acquia has yet to add native support for mobile devices such as iPhone, iPad and BlackBerry, and for Android apps.
Support: Acquia is growing in terms of numbers of employees, revenue and partner ecosystem, but, as a relatively small vendor, it has limited abilities to meet the requirements of large or particularly demanding projects. References mentioned the degree of effort required for implementation and a shortage of qualified developers.

Return to Top

Ektron

Ektron, a Niche Player, provides a single platform for managing corporate websites, communities and social workspaces. During 2010, the company invested in expanding its technology and geographic reach. Consider Ektron when looking for a single platform for managing corporate websites, communities and social workspaces.

Return to Top

Strengths

Community development: The Ektron developer community has more than 7,000 registered users. Ektron Exchange is a code- and widget-sharing site where Ektron employees, partners and customers share add-ons.
Ecosystem: Ektron has a well-designed partner program that gives it an extensive global partner network. Its Partner Portal supports an established partner management methodology for system integrators, digital agencies, and technology, training and translation partners worldwide.
References: Ektron received positive comments from references for its ability to consistently move its product forward and use of an open .NET framework with well-documented APIs that allows customers to make modifications as needed.

Return to Top

Cautions

Visibility: Ektron needs to increase its visibility as a collaboration and social software vendor independently of its reputation in WCM.
Integration: To keep expanding into the collaboration market, Ektron must continue to work on integration across the modules of its product offerings.
Features: Ektron has yet to add native support for mobile devices such as iPhone, iPad and BlackBerry, and for Android apps.

Return to Top

EPiServer

EPiServer's Relate Public Edition focuses on managing user-generated content and can be used to create social communities or to provide social facilities to public-facing websites. The company, which was acquired by a European private equity firm in late 2010, is in the Niche Players quadrant.

Return to Top

Strengths

Technology: The product's Microsoft-oriented gadget architecture allows quick introduction of new features based on the underlying content management and e-commerce platform. Standard gadgets include moderation, abuse reporting and community activities.
Ecosystem: The large developer community among implementation partners, particularly in Europe, shares new developments in an open-source model.
Product: EPiServer's products include specific features such as personalization, activity tracking and moderation designed to appeal to marketers, community managers and website developers.

Return to Top

Cautions

Ecosystem: EPiServer's product is primarily sold through consulting companies, creative agencies and system integrators. It will be less appealing to users who want to implement the package themselves.
Platform: Combining the social features of Relate with EPiServer CMS, the company's flagship WCM product, is a large part of EPiServer's strategy. It will be less appealing to customers looking to combine social media with other WCM products.
Visibility: EPiServer has limited penetration outside Europe, with 60% of its revenue coming from Sweden.

Return to Top

Huddle

Huddle enters the Magic Quadrant as a Niche Player. Huddle provides file-sharing, project management and collaboration services to teams that cross departmental and organizational boundaries. It has achieved its strongest penetration in government, creative and professional service industries where ease of use and secure file-sharing capabilities are particularly valued.

Return to Top

Strengths

Functionality: Huddle offers functionality such as project management, Web/audio conferencing and whiteboarding that most of its competitors do not. In the U.K. it also offers a private cloud deployment accredited for use with restricted government data.
Vision: Huddle is confident enough about user adoption that it provides a guarantee (against three months' usage fees) that 100% of the target user base will actively use the product.
Integration: Huddle can be used from within business-oriented social networking sites like LinkedIn and Ning, to extend its reach and provide more business-oriented capabilities to these public network sites.

Return to Top

Cautions

Functionality: Some features common to most competitors, such as tagging, surveys, an app store and full wiki functionality, are not supported.
Viability: Huddle is one of the smaller vendors in this Magic Quadrant in terms of revenue and number of employees.
Adoption: Although Huddle has several large customers, most customers use its offerings with fewer users than is the case for many offerings from competitors in this Magic Quadrant.

Return to Top

IBM

IBM enters the Magic Quadrant as a Challenger. It offers several products to address the EFSS market under the Customer Experience Suite banner, primarily IBM Connections and WebSphere Portal Server. Other IBM products such as Lotus Quickr and Sametime can optionally be integrated with these to provide document management and real-time communications functions respectively.

Return to Top

Strengths

Viability and ecosystem: IBM has extensive resources, well-developed channels and a large ecosystem of system integrators and third-party suppliers to support its offerings.
Scalability: IBM has long experience of dealing with large customers with demanding requirements. It can point to several examples of very large and complex implementations.
Vision: Social business is identified by IBM as an important part of its strategic future. IBM has conducted extensive research into how organizations need to change to become social businesses.

Return to Top

Cautions

Complexity: Because IBM relies on several products to address EFSS requirements, each one a big product in its own right, implementations can become large and complex, even for seemingly straightforward requirements.
Consulting: IBM's products typically require extensive installation and customization work, usually performed by consulting business partners.
Technology: Users report that the user interface can be difficult for users to get used to, and that product installation and integration are harder than they expected.

Return to Top

Igloo

Igloo enters the Magic Quadrant as a Niche Player. The company has expanded its visibility and reputation as an enterprise vendor. Igloo has demonstrated traction in the healthcare and technology sectors, delivering a solution that supports both internal and external collaboration.

Return to Top

Strengths

Viability: Igloo generated positive momentum during 2010 with significant growth in total revenue, deal size, customer acquisitions and subscription licenses. It invested to bolster its presence in the U.S. and Europe, as well as in the channel to expand its reach.
Functionality: Igloo is a pure SaaS vendor that issues regular bimonthly releases. Recent enhancements include social workflow and moderation, as well as out-of-the-box integration with enterprise applications such as Microsoft SharePoint and salesforce.com. Plans include a new version of its desktop client with offline file synchronization and more extensive native mobile platform support.
Ecosystem: Igloo recently formed a partnership with an open-source Web conferencing provider to release the first iteration of real-time collaboration functionality.

Return to Top

Cautions

Visibility: Although Igloo has large corporate customers, it needs to continue to improve its visibility and reputation as an enterprise software vendor.
Features: Igloo does not currently offer offline capabilities, and there is no "app store" with third-party add-ons. Users who want extensions to the Igloo platform must use technical APIs, the partner network or Igloo's professional services team.
Implementation: Non-technical user references cited complexity issues when trying to customize the product beyond what is possible with configuration settings and built-in templates.

Return to Top

INgage Networks

INgage Networks is a Niche Player. Its core strength lies in externally facing customer communities, but it also has competency in broader solutions for connecting employees and partners.

Return to Top

Strengths

Strategy: INgage offers a service framework for designing and implementing a community strategy. Customers report that the company has strong professional services.
Function: INgage's product has strong analytics with an underlying data warehouse, reporting and online analytical processing engine.
Industry focus: The product has specific offerings for particular industries, especially government.

Return to Top

Cautions

Viability: INgage has limited experience with very large deployments of over 100,000 users.
Focus: INgage's offering is available only as SaaS, and it has limited presence outside North America.
Ecosystem: Most INgage customers use the company's own delivery services. Limited availability of these services can constrain projects.

Return to Top

Jive

A Leader in this Magic Quadrant, Jive continues to gain enterprise-scale customers, extend its technology vision and increase its revenue.

Return to Top

Strengths

Viability: Jive's revenue grew to an estimated $70 million in 2010, up from $30 million in 2009 (Gartner estimates). The company has announced several notable board members and another round of venture capital funding in anticipation of a widely expected (but unconfirmed) initial public offering in the next 12 months.
Partnerships: Jive has extended its focus beyond Jive-centric internal and external social collaboration and announced connectors for Facebook, LinkedIn and other public social sites. Jive has also addressed what Gartner believed to be a concern last year in terms of limited global system integration and technology partnerships. It can now point to partnerships with companies such as Accenture, CSC, Deloitte, Infosys and Logica; digital agency relationships with Dachis Group, Razorfish, Headshift and Syncapse; and relationships with Alcatel-Lucent, Google and SAP for unified communications (UC) and analytics.
Vision: Jive has bolstered its social software vision with several acquisitions, including Proximal Labs (identity management and analysis), Filtrbox and OffiSync (Microsoft Office integration). Jive has also become more pragmatic in terms of coexistence with enterprise and desktop applications and UC, having realized that Jive What Matters may not be the desktop of choice for all its enterprise customers.

Return to Top

Cautions

Volatility: Jive is an early-stage, venture-capital-funded company and relatively small by the standards of enterprise software vendors, although larger than many of its pure-play competitors. In addition to the volatility inherent in the social software market, Jive may be impacted more than smaller, "point solution" vendors if major infrastructure software or hardware vendors enter the social software market.
Global presence: Jive still faces a challenge to develop a European presence, with more than 80% of its revenue coming from North America, and some European regions adopting social software more slowly than others. Asia/Pacific's contribution to Jive's revenue remains very small, and the company may require local partnerships to succeed there.
Applications and deployments: Jive's Apps Market was delayed by almost a year from its expected rollout in 3Q10, which in turn has delayed technology partnerships dependent on that channel. The time and resources required for enterprise-scale social software deployments may deflect some customers toward competitors with smaller point solutions that can show more immediate results with smaller upfront investments.

Return to Top

Liferay

Liferay is in the Visionaries quadrant. It offers an open-source, portal-centric platform for those looking to develop and integrate social interaction and community support in a flexible environment.

Return to Top

Strengths

Integration: Collaboration and social interaction capabilities are offered as an integral part of Liferay's portal platform, which also includes built-in content management (with hooks to alternative systems) as well as Microsoft Office and SharePoint integration.
Ecosystem: Liferay has a healthy developer and partner ecosystem with thousands of developers and an active marketplace.
Strategy: Liferay is one of the few remaining vendors in the portal space and is seeking to extend its position into collaboration and networking. The open-source, low-cost, support-based model (at approximately $17,000 per server for unlimited use) is attractive to many buyers.

Return to Top

Cautions

Focus: Although there is some evidence that Liferay Portal is being used for externally facing communities in the context of large portal deployments, Liferay is still relatively unknown in this market.
Customer experience: The portal platform's capabilities add flexibility and power when customization is needed, but it also takes longer to deploy. Liferay has less experience in supporting social initiatives, and one customer commented on the organization's relative immaturity in this respect.
Innovation: Despite many enhancements, including flexible profiles, and some analytics tools to uncover "social equity," Liferay could do more in terms of mobility, offline support, recommendations and advanced social analytics.

Return to Top

Lithium

Lithium remains a Leader. It provides a hosted community and associated applications primarily to host private-label social communities that target the telecommunications, retail, hospitality and gaming sectors.

Return to Top

Strengths

Viability: Lithium continued to grow in 2010. Gartner estimates that it achieved 60% growth in 2010 with revenue of $25 million to $30 million.
Functionality: Lithium provides hosted communities with advanced reputation and moderation functions. Lithium includes launch and success managers who help establish goals and measure success factors for a social project. The company has a partnership with Ipsos for additional use cases in market research, as well as partnerships with Adobe Omniture (for social media monitoring) and salesforce.com. Lithium's road map for 2011 includes, most notably, bringing reputation, influencer identification analytics and different engagement approaches (such as contests) to Facebook via a Facebook application suite.
Customer support: References consistently identified customer-focused and proactive communications as a strength of Lithium.

Return to Top

Cautions

Focus: The majority of Lithium's implementations are for large-scale marketing and customer service initiatives. Customers do also use Lithium for smaller-scale use cases and those outside CRM, but these are less of a priority for Lithium.
Recommendations: Lithium's analytics are effective at identifying, reporting and alerting important changes in a community. But Lithium's analytics should also suggest specific actions to take when things change, such as the engagement level of a "superfan."
Product reviews: Given the industries Lithium is targeting, product review and rating functionality could be improved.

Return to Top

Microsoft

SharePoint is Microsoft's primary platform for EFSS. It is aimed at both internal and external communities (and ties into Exchange, Office and Lync). Microsoft, a Challenger in this Magic Quadrant, has also experimented with TownHall, an Azure-based cloud service primarily for use by governments and political entities.

Return to Top

Strengths

Market presence: SharePoint has the broadest market penetration, in terms of the number of companies adopting it, of any product in this Magic Quadrant.
Ecosystem: Microsoft's platform focus, and the presence of a broad and deep ecosystem of developers and system integrators around SharePoint, strengthens its position in the EFSS market. Without its extensive ecosystem, Microsoft would be rated far less positively.
Simplification: A common toolset for EFSS and internally used social software applications has strong market appeal, because many IT organizations seek opportunities to reduce the number of vendors they deal with.

Return to Top

Cautions

Innovation: Microsoft was touting SharePoint 2010 to its customers and prospects in 2009 or earlier, and its look and feel can appear dated to users. Most of Microsoft's innovation with SharePoint has been aimed at users inside the enterprise, not at externally facing uses.
Complexity: Microsoft has not outlined how it will unify its mainstream on-premises enterprise technology (such as SharePoint) with its much newer "cloud architecture" approach (such as TownHall and Microsoft Azure). We expect that its mainstream "cloud" technology (Office 365, which is unrelated to Azure) will be used primarily in the workplace, with limited EFSS use cases.
References: Microsoft reference customers expressed concerns about the technical complexity of SharePoint, the need for customized programming and system integration, as well as limitations in Microsoft's ability to respond effectively to their support requests.

Return to Top

MindTouch

MindTouch is in the Visionaries quadrant. Its software is usually deployed to support collaborative documentation creation, often providing the "glue" for dynamic integration with other systems.

Return to Top

Strengths

Integration: MindTouch offers pre-integration with several business applications to enable documents, video and data to be available in a socially enabled environment constructed around dynamic documents. The most common use cases for MindTouch involve collaborative processes around dynamic, complex documentation.
Customer experience: Feedback from several customers with large deployments was generally positive. They commented on the company's responsiveness, the quality of its support team, and the configurability and ease of use of its product.
Ecosystem: Developers are contributing to localization and other development efforts though an open-source version of the product and a partner alliance program.

Return to Top

Cautions

Viability: MindTouch needs to enhance its reputation and ability to support large enterprise deployments.
Focus: The emphasis on collaborative dynamic documents is very appealing to many MindTouch customers, but the product needs to evolve in terms of social interaction and social analytics in order to support more use cases.
Customer experience: Some customers commented on license complexity and the growing pains associated with a relatively small organization of fewer than 100 employees.

Return to Top

Mzinga

Mzinga is a Niche Player that provides a platform and applications to host and manage internal and externally facing communities. It targets sectors such as media/advertising, publishing, insurance and banking.

Return to Top

Strengths

Scale: Mzinga OmniSocial is used by over 40 million users in 160 countries. Over 60% of its use cases are for sales, marketing and customer service roles.
Functional breadth: Mzinga has a wider range of applications than similar providers. Applications include discussions, blogs, comments, ratings, polls, surveys, events, chat, social profiles, mobile support, video and event management.
Partners: Mzinga partners with interactive agencies such as Avenue A and Digital Influence Group. Technology partners include Kaltura for embedded video and media management, iLinc for Web conferencing and collaboration, Composica for team-based collaborative authoring, and Terremark for cloud-based hosting services. Mzinga has also partnered with ORC International, a leading global research company, to deliver full-service online market research communities.

Return to Top

Cautions

Customer satisfaction: Although customer retention is around 90%, Mzinga's overall satisfaction scores were lower than for other vendors. Reference customers mentioned a need for reporting and graphical user interface improvements (which Mzinga has been working on), as well as shortened timelines for new implementation support. Reference customers also mentioned that Mzinga is not keeping pace with its competitors.
Growth: Gartner estimates that Mzinga's total revenue was $30 million to $35 million in 2010, and Gartner estimates a 20% growth rate in 2010. This is below the average of its direct competitors (35% to 40% growth in 2010).
Social analytics: At the time of writing, Mzinga does not provide its own external social monitoring/analytics capabilities, unlike many of its competitors. It plans to launch its own product later in 2011.

Return to Top

ONEsite

ONEsite enters the Magic Quadrant as a Niche Player. Its SocialCore community platform focuses on adding community and customer interaction capabilities to public-facing, brand-oriented websites. In addition to providing software, ONEsite commonly works with clients to build and operate their customer communities.

Return to Top

Strengths

References: ONEsite powers communities for several high-profile sites, including eBay, the National Association for Stock Car Auto Racing (NASCAR) and Fox Broadcasting.
Functionality: ONEsite has developed specific functions for brands and publishers that are not available from many of its competitors. These include e-commerce capabilities, advertising tie-ins and contests.
Flexibility: Users report that ONEsite is an easy organization to work with, and that it is ready to work on innovative solutions.

Return to Top

Cautions

Resource constraints: ONEsite is a relatively small organization, with limited relationships with service providers. Its internal resources have been a limiting factor when providing functionality and customer support.
Usability: Users report that the product retains several usability issues that are proving difficult to iron out.
Industry focus: ONEsite concentrates on consumer brands and the media industry. It is not appropriate for all industries.

Return to Top

OpenText

OpenText, a Niche Player, is an established and financially stable enterprise content management vendor with customers in the financial services, government, utilities, media and healthcare sectors. The company has expanded its product breadth with the OpenText Social Communities product for the EFSS use case. It provides social software capability for internal users and external customers.

Return to Top

Strengths

Viability: OpenText is financially stable and has a base of customers and revenue from which it can expand its presence in the social software market.
Integration: OpenText Social Communities can benefit from integration with OpenText's Content Server, which provides records management and content library services.
Scalability: The company has reference customers in industries such as government and utilities that support large populations of external users, and a CPU-tiered licensing model that encourages deployments to large user bases.

Return to Top

Cautions

Focus: Despite recent investments in platform rationalization around several social software offerings, these offerings account for a relatively small percentage of OpenText's overall revenue. OpenText needs to do more to build its presence and credibility in this market.
Vision: OpenText's holistic vision centered on content management may not be appropriate for some use cases, or for companies already committed to alternatives for their content management needs.
Strategy: OpenText's product portfolio has been built up over time, mostly through acquisitions. This has resulted in overlapping product lines and the potential for confusion about which product to use in a specific situation.

Return to Top

Telligent

Telligent is in the Visionaries quadrant. Telligent Community is used for creating branded customer, partner or prospect communities, while Telligent Enterprise is used for employee communities, as well as for project and team collaboration. Both products are based on the Telligent Evolution platform.

Return to Top

Strengths

Ecosystem: In addition to more than two dozen service partners, Telligent has an active third-party marketplace and an application partner network including some companies that offer custom solutions on top of the Telligent Evolution platform (such as Limeade for employee healthcare and weListen for innovation management). Telligent has notable value-added resellers, including Accenture Interactive, RDA and Booz Allen.
Functionality: Telligent Evolution includes a broad range of capabilities for content, sophisticated analytics (including tracking of different user types to understand the social "fingerprints" of both the entire community and each unique participant) and a recommendation engine. Telligent has basic social-monitoring capabilities for social media environments like Twitter, and two-way content synchronization to enable participants in a Facebook community to receive notifications of activities within that community.
Viability: Gartner estimates that Telligent increased its overall revenue by 30% in 2010, to around $17 million.

Return to Top

Cautions

Strategy: Despite its growth, Telligent may lack the relationships with potential customers, and the installed base, that larger competitors with broader product portfolios can draw on in this market.
Customer experience: Feedback from reference customers was positive overall, with praise for products, user experience, consistency and "hyper-configurability." However, some customers pointed to lapses in support responsiveness and long upgrade cycles. Telligent has outlined specific organizational and process improvements that it has made to address these issues.
Architecture: Telligent has strong ties to Microsoft technologies, including Microsoft .NET and SQL Server. This may limit its appeal to organizations that do not rely on Microsoft architecture.

Return to Top

Produk baru 2012: Enterprise Social Network

2012-01-15T15:40:00.000+07:00

Isaac Sukin | Mediacurrent Intern

Contact Author

Aug

2010

Drupal Commons is a Drupal distribution billed as “social business software.” That means that Acquia is distributing Drupal bundled with some other modules preconfigured to work as a company’s interactive user-facing website. Drupal Commons 1.0 was released on August 5th.
The Purpose of Drupal Commons
I talked to Jay Batson (vice president and co-founder of Acquia) while writing this article and he confirmed what Dries Buytaert himself had implied in a blog post: the goal of Drupal Commons is to compete with the likes of Jive SBS and Telligent. Jive and Telligent are expensive software designed to allow easily setting up a business-oriented social website. Acquia started working on Drupal Commons in response to inquiries from large, multinational companies who were frustrated with the limitations of the proprietary social enterprise software choices. They liked the flexibility of Drupal, and were willing to pay for it – but they weren’t comfortable starting with “just” a framework. They wanted a base on which they could build, something that they could market to their CEOs as “enterprise-ready out of the box” while still being easily extensible. These companies are the target market for Drupal Commons; they’re the ones who want to pay for the services surrounding it.

…the goal of Drupal Commons is to compete with the likes of Jive SBS and Telligent.

Jive and Telligent have a 4 and 5-year head-start, respectively, and Acquia knows that it will need to keep working on Commons to displace them. But the very existence of Drupal Commons is enough to make its competitors feel the heat. Unlike Jive and Telligent, Commons is free as in beer. It’s also open-source and (because it’s based on Drupal) has a vast library of extensions that make adding additional functionality almost as easy as clicking a checkbox. Perhaps most importantly, it’s totally extensible. Drupal is a framework; it’s designed so that any part of it can be modified or replaced. According to Jay, much of the enthusiasm Acquia has heard about Commons is from companies ecstatic to be liberated from the restrictions of the very limited APIs that accompany proprietary software. No longer do companies have to be held back by a roadmap of features that will never get written; in the rare case that a Drupal module doesn’t already exist for the purpose, it’s possible to create a new one that does the job. Not so with Jive and Telligent.
It’s not as if Commons is lacking in default features, either. Acquia has focused on the right features to meet the needs of very large companies. The result is a solid starting point for large businesses to make the transition to building relationships with their customers over the internet. Drupal Commons provides a fairly complete business-oriented community structure out of the box.
Oh, and did I mention that it’s free? That fact alone dramatically reduces the risk of experimenting. The tech guys can install it on their local computer, test it out, let the manager play with it, and decide if it’s something that could benefit their company. That’s just not possible with Commons’ competitors, whose fees are prohibitively steep.

Social Networking vs. Social Enterprise

Drupal Commons is not designed to be a social network – it is designed to be social enterprise. Here’s the distinction: social enterprise sites are designed to be administered by a privileged group representing a company – a group that moderates posts and answers questions on a website devoted to discussing a brand or products. (Interestingly, Jay told me that Acquia had allowed all users to create and moderate groups until a few days before launch, when a number of beta-testing companies pushed back.) Norton’s Symantec community is a good example of an enterprise social community. In contrast, social networks are designed to be free-for-all sites focused on users and their content. Facebook is the pinnacle of social networks.

So let’s be clear: Drupal Commons is not a social network like Facebook.

The category Commons falls into is clear from the default User Roles alone: in addition to the standard Anonymous and Authenticated users, Drupal Commons provides a Community Manager and a Content Manager role. On a social networking site, all users would be content managers, and community managers would be global administrators.
What concerns me most about Commons is the gap between the audience it was designed for and some of the audience that will actually use it. Acquia is probably the most high-profile company in the Drupal community, so when they advertise a product as “social,” the large (but less lucrative) community of people looking for an easy way to build a user-oriented Facebook-style website will be attracted – and then disappointed. Jay assured me that if Acquia saw a demand at the business-customer level for a traditional social networking site, it would look into developing a solution – and while I believe him, I don’t think either of us really expect that to happen.
So let’s be clear: Drupal Commons is not a social network like Facebook, Twitter, LinkedIn, Flickr, YouTube, Buzz, Digg, Reddit, Care2, or TakingItGlobal. Drupal Commons is an enterprise social platform like Jive and Telligent, and it’s a fairly good one. There will be people who abuse that distinction, but no one will ever be able to stop people from misusing tools or not reading the documentation.
By the way, if you’re looking for a way to build a site like Facebook using Drupal, I can show you how to do it.

Flexible vs. Beautiful

There is a bit of a conceptual conflict inherent in Drupal Commons. Commons is designed to be something usable out of the box – something you can install and show your boss in under 15 minutes. At the same time, the incredible power (and in some cases, complexity) is still available, and that creates some interesting paradoxes.
For example, Drupal Commons includes a custom theme based on the powerful Fusion base theme. It’s not very pretty, but it does have some customizations that make using Commons a little more fluid. According to Jay, the theme was intentionally designed to be flexible rather than beautiful so that companies could easily brand the theme in their own way. That wasn’t an arbitrary decision; it was something they got a lot of feedback on from the large companies testing the product. Some had tried OpenAtrium before (an out-of-the-box intranet based on Drupal) and had trouble customizing its default theme.

Drupal core is supposed to be “flexible rather than beautiful,” while Commons is supposed to be the awesome out-of-the-box experience.

However, it’s an ironic choice. Drupal core is supposed to be “flexible rather than beautiful,” while Commons is supposed to be the awesome out-of-the-box experience. And Fusion is so amazing as a base theme that creating a separate Fusion sub-theme instead of forking the default Commons theme is relatively easy and practical. When I said this to Jay, he responded that I “spoke like a Drupal expert.” If Acquia was building websites using Commons, he said, they would probably create a subtheme of Fusion instead of modifying the Commons default theme. But because of Commons’ target audience, the people who will usually be branding a website’s theme will be the IT department at large multinationals. They will know enough CSS and HTML to play around with the default theme, but they won’t know enough about Drupal to create a new one. If they hire a Drupal company to build the theme, then that company should know enough to build a complete theme.
You’re probably beginning to see how much Acquia’s target audience influenced their design decisions. Luckily for smaller companies, and unlike with proprietary software, it’s easy to just switch out the default theme with one of the hundreds available on drupal.org.
Another interesting example is the actual decision companies have to make to use the Drupal Commons install profile rather than the Drupal core install profile. Acquia learned from Red Hat’s approach on this front. Commons, like RHEL, will attract business people – decision makers – because of the marketing language around it. Commons is billed as a Jive and Telligent competitor, which makes sense to executives. It’s presented as an out-of-the-box solution, which sells well to your boss. Acquia supports it, which the I.T. department appreciates. Drupal core doesn’t have that reputation, even though experienced Drupal developers can make any kind of website with it. As a result, the kind of developers that large companies with lots of money might hire might be able to scaffold the exact requirements of the business more quickly if they started from the core install profile instead of dealing with the assumptions Drupal Commons makes about the use cases of its intended audience. (Either way, companies will be able to build enormously powerful websites that do exactly what they want. It’s just a question of how quickly.) On the other hand, it seems to me that Acquia has pretty much gotten those use cases right, in which case building on top of Commons makes complete sense.

What’s Inside

Drupal Commons revolves around Organic Groups. A Commons-based website essentially consists of a bunch of groups, each of which can have their own forums, wikis, blogs, documents, polls, and activity stream. There are also userpoints, email notifications, bookmarks, user relationships, and a WYSIWYG editor (CKEditor, to be precise). Users and groups have pretty comprehensive dashboards that can be customized by administrators. Basically, these are the right features to have for an interactive corporate site, and they work as advertised. They’re also essentially the same features you would get if you installed the same modules as Commons on another site, albeit with some saner default settings.

These are the right features to have for an interactive corporate site, and they work as advertised.

Moshe Weitzman (the original author of Organic Groups) has a nice post analyzing the choice of modules, and I generally agree with him, although I’d like to reiterate two points. First, Heartbeat was an odd choice over Activity 2.x (and the much lesser-known Message). My theory about Heartbeat is that it was chosen because although Activity 2.x is fairly stable it doesn’t have a stable release. The way Commons uses Heartbeat, it is nearly functional identical to Activity 2.x, with the main difference being that Activity uses historical records while Heartbeat does not (a minor technical detail). I say that Heartbeat was an odd choice mainly because Activity has 5 times as many users and its code is more Drupal-y. They’re both actively developed although the Heartbeat issue queue is more aggressively maintained.
My second gripe is with the rules for which passwords are allowed. Weitzman wrote that “Password Policy should be classified as torture” – but this is not true. The Drupal Commons password rules are torture, yes, but the fault lies wholly with Acquia. Commons configures the password rules during installation to be inhumanly obnoxious. It would have been enough to require that passwords be a minimum of 5 characters long, which the Password Policy module can happily do. Luckily, the Commons defaults are not written in stone.
I’d also like to point out that the custom module Acquia wrote to display statistics to group moderators (called Quant, and now available on drupal.org) is pretty sweet. Thanks to my senior-year AP Statistics teacher Jason Smith, I’m fascinated by statistics, and I’ve tried and failed to write a comprehensive, extensible module to collect and display stats about a Drupal installation without writing dozens of complex SQL queries. To whichever Acquia engineer wrote the Quant module, please accept my hearty congratulations.
For more about what you’ll get when you install Drupal Commons (and why you should do it), take a look at the features and benefits Acquia lists. My favorite feature: “Oh, and it’s Drupal.” That implies security, quality, internationalization, extensibility, and scalability. Drupal’s greatest strength is its flexible API and module repository, so it’s easy to build on Commons to add additional functionality as you see fit. My favorite benefit: “Drupal Commons creates the online conditions that permit happy serendipity to emerge from your community members.” Okay, so it’s an arguable point, but “happy serendipity” reminds me of gumdrops and lollipops.

Final Thoughts

Before I got off the phone with Jay Batson, he said, “if there’s one thing I hope that you take away from this conversation, it’s that this is version one.” There were lots of features Acquia considered for inclusion in Drupal Commons and ultimately they chose to focus on the ones that were most important to their target audience and then get a release out the door. There will naturally be some growing pains, but there is an enormous upside for Acquia, Drupal, and Commons users. Acquia is committed to the continued evolution of Drupal Commons and the first version is a worthy launching pad. Future features will likely include group hierarchies (basically allowing sub-groups) and user-configurable dashboards. Other possibilities include document hierarchies, contact lists / newsletter ability, and tweaks to the Calendar system.

Companies looking at Drupal Commons for a social enterprise solution can be assured that they will not be left in the dark.

Drupal Commons has a few advantages over its competitors by virtue of being an Acquia product. There’s the technology – Drupal, of course – but there’s also Acquia’s hosting, support, and training services. Acquia will host a Drupal Commons installation for you, provide support to help you configure and maintain it, and train people in your company to moderate it through partnerships they refer to as the Community Roundtable. As a result, companies looking at Drupal Commons for a social enterprise solution can be assured that they will not be left in the dark.
As large companies embrace Drupal through Commons, the result will help Drupal become a better framework. They will fund features and patches (as they have already done through Acquia during the Commons development process). And these improvements will help the community grow.
It’s worth noting that Drupal Commons is built on Drupal 6. At the time of this writing Drupal 7 was still in alpha, and while the D7CX movement has done admirably well, not enough contributed modules have upgraded to make a Drupal 7 version feasible yet. Drupal Commons is also designed for stability, and Drupal 7 won’t be officially stable until the full 7.0 release.
Contrary to the hopes of some, Drupal Commons should not be mistaken for a user-focused social network. Instead, Commons is aimed at large companies, and it is a great choice for that audience. I also foresee Drupal Commons being particularly useful for in-house developers with less Drupal experience and for small- and medium-sized companies looking to use Drupal as a springboard for building better relationships with their users.
Acquia’s Drupal Commons provides a flexible social business platform out of the box. Version 1.0 is a solid foundation for future growth, but there’s plenty to like right now. Unlike its competitors, Commons is free and open-source, which means it’s easily extensible with custom code or the thousands of Drupal modules and themes. Commons is a fantastic contribution to the Drupal space – so go try it out!
Many thanks to Jay Batson for taking the time to talk to me about Drupal Commons and clear up a number of questions I had about it. I’m encouraged by this level of outreach and community participation – in keeping, of course, with the spirit of Drupal Commons.

2011-12-31T13:34:00.000+07:00

Buat kami, tahun 2011 merupakan tahun pencapaian tersendiri. Banyak hal kami raih dalam tahun ini. Seperti tahun-tahun sebelumnya, konsentrasi tinggi kami ada di infrastruktur khususnya jaringan dan data center. Beragam proyek structure cabling, mulai dari penarikan UTP, FO hingga listrik dan panel menghiasi tahun ini, dan semakin mengasah kemampuan tim untuk berinteraksi dengan beragam kondisi lapangan.

Tahun ini juga, kami mendapatkan kesempatan instalasi PAC di beberapa client. Suatu hal yang semua buat kami merupakan hal yang rumit, tetapi seiring dengan berjalannya waktu, kami yang didukung oleh mitra-mitra kami, semakin dapat melayani banyak client.

Oleh karena itulah, hubungan yang baik dengan mitra distributor barang selalu menjadi hal yang kami jaga. Selain interaksi dengan client, kami pun kerap berinteraksi dengan para distributor. Proses mutualisme ini membantu kami untuk juga memaksimalkan kemampuan dan pengetahuan yang dapat diambil dari para distributor. Kami sadar, tidak semua distributor adalah penyalur teknologi dan lebih sering menjadi penyalur barang, dan memaksa kami untuk belajar produk yang mereka distribusikan lebih keras lagi.

Client-client baru pun bermunculan sepanjang tahun ini, dan mekanisme recurring project terus kami usahakan seiring dengan memberikan solusi yang terbaik bagi client kami. Kemampuan tim berinteraksi dengan banyak client terus diasah, baik yang ada di seputaran Jakarta ataupun di luar kota.

Tahun ini, tim kami bertambah banyak. Setelah sempat kecewa dengan runyamnya mengelola divisi software, kami mulai bangkit lagi di Q4 tahun 2011 ini dengan merekrut 3 orang programmer. Digawangi oleh senior programmer dan analis, tim ini diharapkan bisa berprestasi dan menunjukkan kinerja dalam Q1 2012. Kami tahu, bahwa kami memiliki akses dan kemampuan yang tidak dapat dipandang sebelah mata, khususnya dalam software-software seperti sistem antrian dan fusioncharts. Tapi malah sebaliknya, pekerjaan yang datang beragam dan menantang setiap saat. Inilah yang selalu kami hadapi, dan kami harapkan selalu yang terbaik untuk para client.

Dilain pihak, kami mulai belajar untuk mengelola diri kami lebih baik. Oleh karena itu, project management dan pengelolaan perusahaan ditunjang aplikasi-aplikasi berbasis web sehingga kami lebih mobile dan bergerak dengan cepat. Kami dapat memonitor proses lead - account - hingga invoice, dan diharapkan 2012 menjadi awal baru pengelolaan ini berjalan mulus.

Tim Product Specialist kami semakin diperkaya dengan bergabungnya rekan2 senior untuk membantu. Kami harapkan, semua tim dapat berinteraksi dengan baik dan berhasil berjalan di sepanjang 2012.

Tidak ada kata yang dapat mewakili rasa kagum dan hormat kepada rekan2 yang selama ini bergabung di PT.DCMS, mereka bekerja siang malam dengan penuh sukacita, kami seolah keluarga satu dengan yang lain, dan kami terus bersyukur untuk hal itu.

Semoga persaudaraan ini semakin erat di tahun 2012, semakin membangun kemandirian bersama. Selamat datang 2012, kami siap menyambutmu..

Terima kasih, Tuhan.

Merry Christmas 2011 & Happy New Year 2012

2011-12-23T22:04:00.002+07:00

Kepada seluruh pelanggan dan mitra usaha kami, kami mengucapkan selamat Natal 2011 dan Tahun Baru 2012, kiranya semangat Natal dan masuknya tahun yang baru selalu memberikan hal yang terbaik untuk kita semua.

ManageEngine Included in the Magic Quadrant for Application Performance Monitoring

2011-12-23T21:57:00.000+07:00

ManageEngine Included in the Magic Quadrant for Application Performance Monitoring

AUSTIN, Texas — December 22, 2011 — ManageEngine, makers of a suite of cost-effective, enterprise-grade network, systems, applications, and security management software solutions, today announced that it has been included by Gartner, Inc., a leading industry analyst firm, in its Magic Quadrant for Application Performance Monitoring (APM)[1].
The Gartner Magic Quadrant for Application Performance Monitoring (APM) includes 29 vendors, with some of the inclusion criteria being that vendors have a global sales presence, at least 50 customers who use their APM products actively in a production environment, and their products support at least two of the key APM functionalities as defined by Gartner. "The 10,000-plus SMB and enterprise customers using our Applications Manager software have relied on ManageEngine to provide easy-to-use, enterprise-grade application performance monitoring since the early 2000s," said Raj Sabhlok, president of ManageEngine. "We believe by including us in its Magic Quadrant, Gartner sheds a much-appreciated light on the growing demand for our approach to APM in companies of all sizes. We will continue to offer innovative solutions to emerging IT challenges such as maintaining optimal end user experience for apps running in physical, virtual and cloud environments."
ManageEngine Applications Manager supports all five dimensions of APM functionality as defined by Gartner, namely end-user experience monitoring; runtime application architecture discovery, modeling and display runtime; user-defined transaction profiling; component deep-dive monitoring in application context; and analytics.
Cloud computing and virtualization have presented new challenges for organizations in the areas of application monitoring and application performance. ManageEngine Applications Manager provides deep-dive component monitoring that spans application servers, servers, databases, middleware, web transactions, virtual resources, cloud services, and more — all this from a single integrated platform. It renders a holistic view of IT infrastructure, helps in detecting problems before they affect end users, identifies the root cause of problems, and helps in trend analysis through performance reports. It enables the IT teams to troubleshoot performance bottlenecks and perform root-cause analysis across physical, virtual and cloud infrastructure components, with minimal reliance on manual processes and guesswork. It provides IT administrators with the right kind of end-to-end visibility to see what’s working and what’s not across their IT environment.
For more information on ManageEngine Applications Manager, please visit http://www.manageengine.com/apm. For more information on ManageEngine, please visit www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Resources

Customer testimonials: http://ow.ly/64PJJ
Online demos: http://ow.ly/64PKF
Support FAQs and User Forum: http://ow.ly/64PLc

About the Gartner Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in our research publications and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ManageEngine Applications Manager

ManageEngine Applications Manager is an application performance monitoring software that helps businesses ensure high availability and performance for their business applications by ensuring servers and applications have high uptime. It comes with out-of-the-box support for 50+ application servers, servers, databases and transactions spanning physical, virtual and cloud infrastructures along with auto-provisioning of virtual systems. For more information on ManageEngine Applications Manager, please visit http://www.manageengine.com/apm .

About ManageEngine

ManageEngine is the leading provider of cost-effective enterprise IT management software and the only one making the 90-10 promise - to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services (MSP) platform. ManageEngine products are easy to install, setup and use, and offer extensive support, consultation and training. More than 50,000 organizations in 200 countries, from different verticals, industries and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of Zoho Corp. For more information on ManageEngine, please visit www.manageengine.com.
ManageEngine is a trademark of ZOHO Corporation. All other brand names and product names are trademarks or registered trademarks of their respective companies.

Solusi WAN OPTIMIZER dengan menggunakan SANGFOR

2011-12-13T11:18:00.003+07:00

Enterprise WANs face two main areas of concern: connectivity and applications. With linkage, key issues include limited bandwidth, long network delays and severe packet loss. With applications, complications arise from transmission of large volumes of data and low transmission efficiency of the applications themselves (which were most likely designed for LANs) when operating across a WAN.

SANGFOR WAN optimization delivers multi-layer WAN optimization, improving the data transmission efficiency over physical links and significantly improving application responsiveness, especially in environments of high packet loss and high latency. Improvements are especially noticeable with applications that work very inefficiently over the WAN (such as Microsoft Exchange).

>SANGFOR WAN optimization uses signature-based stream caching, which can reduce redundant WAN data by as much as 30 to 90 percent. Its multi-layer optimization results in much speedier data transmission, avoiding or delaying expensive bandwidth upgrades, accelerating user traffic and ultimately delivering excellent ROI.

>After deploying SANGFOR WAN optimization solutions, enterprise headquarters, branch locations and partners can experience accelerated network performance of important applications and data, anywhere in the world. SANGFOR WAN optimization delivers a LAN-like experience over the enterprise WAN.

>For a more scalable, complete infrastructure acceleration solution, look no further than SANGFOR WAN optimization. The products can also leverage built-in VPN to provision an accelerated VPN service to support remote users with flexible and diversified virtual enterprise connectivity.

>SANGFOR is the first vendor in Asia to conceive of its innovative WAN optimization concept and offer real world solutions. The company has customers from a wide variety of industry segments who are enjoying the speed, security, reliability and cost-effectiveness ROI of WAN optimization.

High speed
Function	Description
Transmission protocol optimization	Adaptive TCP proxy and HTP transmission protocol in high-latency, high-packet-loss network environments
Byte-caching technology	Supports multi-disk, bi-directional and fragment-packet acceleration
Application proxy	Supports proxy for TCP, CIFS, HTTP, HTTPS, FTP, POP3/SMTP and MAPI protocols; supports acceleration of Web, HTTPS, FTP, Network Neighborhood, Lotus Notes, Exchange, SAP(B/S), SharePoint, Oracle Database and other applications
compression algorithm	Provides hardware-based GZIP and LZO high-speed stream compression algorithm
WebPush technologies	Via WebPush function, conducts intelligent analysis of HTML request pages, to self-define settings for pre-fetching cache elements, and to improve Web application's accessing speed
Flash-link	Flash link technology (improve data transmission speed) and addresses effects of high-packet-loss
Intelligent QoS function	Sets QoS policy based on application, direction, source address, destination address and effective time, and supports QoS allocation based on lines
Bandwidth management	Integrated with SANGFOR IAM bandwidth management feature: application identification, traffic shaping, etc.

Security
Function	Description
Tunnel encryption	Built-in AES 128-bit encryption algorithm; enhance other encryption algorithms, guaranteeing data security
Data integrity	Uses MD5 and SHA algorithms to guarantee data integrity
Enterprise level firewall	Built-in Stateful Packet Inspection enterprise-level firewall provides packet filtering, URL filtering, access monitoring, DHCP services and other security functions
External and internal DOS attack resistance	Effectively prevents internal and external and internal DOS attack

Usability
Function	Description
Configuration	Supports SNMP, the standard network administration protocol; Configuration wizards speed up user deployment; Auto identification of protocols based on contents, simplifying application acceleration configuration
Management authorization	Functionality managed via various levels of access privileges, including Administrators and Users
Logging and reporting	Provides visibility into a wide range of system information, including logs for alarms, errors and debugging. Allows use of stand-alone log servers, examination of real-time and historical traffic, analysis of accelerated and non-accelerated traffic and sessions, and report generation and export
Backup function	Data resilience via local and remote backup and recovery; Logs are backed up as files
Transparent acceleration	Restoring the original connection information after acceleration
Easy deployment	Supports import of WCCP V2 traffic, supports import of strategy routing PBR traffics, support CDP, and supports import of four-layer switch traffic; Default two directions acceleration on the whole network segment

Scalability
Function	Description
VPN module	Built-in IPSec VPN module
Portable Accelerator	Supports acceleration effects via installation of PACC software on client PCs
Bypass	Supports hardware Bypass (Optional for low-end equipment)

ManageEngine Integrates Desktop Central and ServiceDesk Plus

2011-12-13T05:12:00.002+07:00

ManageEngine Integrates Desktop Central and ServiceDesk Plus

The Integration of Desktop Management and ITIL Help Desk is the First Step in Meeting a Growing Demand for Integrated IT Operations

AUSTIN, Texas - December 8, 2011 - ManageEngine, makers of a suite of network, systems, applications, and security management software solutions, today announced the integration of Desktop Central and ServiceDesk Plus. Desktop Central provides centralized, web-based desktop management capabilities. When integrated with the ServiceDesk Plus ITIL help desk functionality, this combination of real-time IT management systems can help reduce resolution times and increase the productivity of service operations tasks. A free, 30-day, fully functional trial edition is available at http://ow.ly/7R4ke.
The IT operations team of large and medium enterprises uses a help desk system to track the user requests related to desktop management. Requiring team members to use one tool to manage incidents and another for request fulfillment is inefficient and introduces opportunities for error. By integrating these systems, help desk personnel can track requests and take action through a single pane of glass.
"As the adoption of enterprise software rises, demand for an integrated solution to manage IT operations increases in parallel. The integration of desktop management and the help desk is our first step in meeting this demand," said Mathivanan Venkatachalam, director of product management at ManageEngine. "By improving operations efficiency, enterprises are increasing the value they provide to their users, while bringing down their operations costs."

Optimized for Real-time Response

Integrating desktop management with the help desk is advantageous in many ways:

Single sign-on – Removes the hassle of logging into multiple tools and applications for incident management and request fulfillment.
Increased productivity – Taking action on the desktop management tasks is just a click away, which saves the time spent on resolving the problem.
Enhanced auditing capabilities – It is easier for enterprises to audit the tasks performed from a single solution than to collate information from multiple tools.
Achieve 360-degree ITIL process implementation – ITIL process is not complete without service operations. Integrating desktop management capability into the help desk enables enterprises to complete their ITIL process cycle from a single solution.

Video clips of IT leaders describing their Desktop Central implementations can be seen on the ManageEngine website at http://ow.ly/7N9v6.

Availability and Pricing

A free, 30-day, fully functional trial edition is available at http://ow.ly/7R4ke. A free version that can manage up to 25 computers is also available. Pricing starts at $545 for 50 computers under a single license. For additional pricing information, visit our store at http://ow.ly/7N9t8.
For more information on ManageEngine Desktop Central, visit http://www.manageengine.com/desktop-central/, and for more information on ManageEngine Service Desk Plus, visit www.manageengine.com/servicedeskplus.
For more information on ManageEngine, please visit www.manageengine.com; follow the company blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Related ManageEngine News

ManageEngine Releases iPhone App for Help Desk Management; http://ow.ly/7HSzQ
ManageEngine Enables Mobile Access to On-Demand IT Help Desk Application; http://ow.ly/7hRW1
ManageEngine Desktop Management Solution Controls Business Software Expenditures, Enforces USB Restrictions; http://ow.ly/7NabB

About ManageEngine Desktop Central

ManageEngine Desktop Central is a complete Desktop Management Software that provides Software Deployment, Patch Management, Service Pack Installation, Asset Management, Remote Control, Configurations, System Tools, User Logon Reports and Active Directory Reports. It is a network-neutral solution that can be used to manage desktops in Active Directory, Workgroups, or other directory services-based networks like Novell® eDirectory. It can manage computers in multiple domains and can also manage computers across WAN (branch offices). It comes in two flavors - one for an in-premise installation for Enterprises and the other for Managed Service Providers (MSPs) to manage their clients’ desktops. For more information on ManageEngine Desktop Central, visit http://www.manageengine.com/desktop-central/.

About ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus integrates help desk requests and assets for managing organizations' IT effectively. It helps to implement ITIL best practices and troubleshoot IT service requests faster. ServiceDesk Plus is highly customizable, easy-to-implement help desk software. More than 10,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 23 different languages. For more information about ManageEngine ServiceDesk Plus, visit www.manageengine.com/servicedeskplus.

About ManageEngine

Want to motivate your team? Here are 20 things to start doing now

2011-12-04T03:41:00.001+07:00

By Ilya Bogorad | November 28, 2011, 4:21 AM PST

For as long as I can remember, the idea of abandoning permanent employment and striking out on one's own has been a popular topic in water cooler conversations among the technology folks. Typically following the "they don't get it" or "I'm working for a moron" kind of an assertion, the daydreams of not giving a proverbial rodent's derriere (I never understood this saying… who'd want it?) and the alluring but exaggerated virtues of tax advantages have driven more than one IT staffer to salivate on the job.

Some moved past daydreaming and became contractors. These folks make a good living and are used to moving on to another gig every few months. Others have left their full-time job and built a viable business - a consultancy, a development shop or just something altogether different.

The economic tribulations and the shrinking pool of employment opportunities of the past three years have led to a couple of different phenomena. There is the forced entrepreneurship by the people who were pushed out of permanent employment and couldn't find a job. Out comes the Nana's recipe book and yet another cake shop on the street. Or another "social media expert."

Then, there's the opposite. With the economy in the shape it is today, people stay on despite being miserable in their current job; putting bread on the table usually beats "I can't stand it" hands down. According to recently published research by Mercer: "Nearly one in three (32%) U.S. workers is seriously considering leaving his or her organization at the present time, up sharply from 23% in 2005. Meanwhile, another 21% are not looking to leave but view their employers unfavorably and have rock-bottom scores on key measures of engagement, a term that describes a combination of an employee's loyalty, commitment and motivation."

If you're a leader in charge of people, project these results onto your own group, department or company, and reflect. If you haven't cringed, you yourself have probably checked out. Clearly, it's impossible to conduct business successfully in these circumstances.

Is there anything you could do to fix it?

It turns out that you can. I'll show you how to create a dynamic, exciting, motivating environment in an otherwise unexciting, underperforming or stodgy organization. Think of it as of a lush oasis in the dustiest of deserts.

What motivates?

The study of the forces behind human motivation has occupied the minds of great many thinkers. From the original work of Maslow, McGregor and Herzberg to the recent not-so-original but popular interpretations, the subject hasn't neglected.

Motivation is intrinsic. It varies from individual to individual and what motivates one person would not move another. There are some commonalities, though:

Money is never a motivator. However, lack of money is a demotivator.

People are motivated by applying their abilities to the fullest. Underutilization is a demotivator.

Most are motivated by work that creates tangible results, especially if those results are born out of innovation, a new approach or a great idea.

Being engaged in decision making, especially around the choices of how to do work, is a great motivator. Being told how to do it, which is far too common, will at best yield mere compliance.

People are motivated by doing work that aligns with their values and beliefs.

Too much stress petrifies. Too little stress leads to sloth, procrastination and the sense of entitlement.

Necessary conditions

Three conditions must be met for you to be successful at motivating your team:

You are a leader formally in charge of a group of people of any size. You may be successful if you are attempting it as an individual contributor; it is just that the scope of impact will be limited to one person - you.

You are not averse to the business or the business practices of the organization. This is very important. I once knew a woman employed by a military contractor. She was torn between the need to provide for the family and the misalignment of her personal beliefs with the business of her employer.

You have a reasonably good relationship with your immediate superior that allows for some latitude in how you structure your team and its work.

Twenty things to start doing right away

Be enthusiastic.

Think big. Act on big and small opportunities alike.

Learn to translate aspirations, needs and vision of the broader organization into tangible results you can deliver or facilitate.

Discover aspirations, needs, and vision even if they're not explicitly stated. See it before everyone else does.

Practice corporate entrepreneurship; determine what the right outcomes are without regard to resources you have on hand.

Connect and spend time with key decision makers and strategists within your organization. Ask questions about their plans, needs and aspirations. Listen. Learn.

Organize your work life so that you spend time on what's important, not what landed on your desk. Delegate in all directions.

Demand that your team members bring you solutions to problems, not the problems themselves. The former motivates and empowers them; the latter are major downers for all involved.

Solicit input of your team members on strategic directions. Even the act itself is motivating, and you will see a high degree of engagement when it's time to execute the common vision.

Encourage and empower your team member to decide how to go about their work within the guidelines and expectations you define.

Develop the sense of shared meaning within your team.

Communicate with your team members frequently and openly. Always take the time to explain strategic decisions.

Notice and reward "positive deviance" - new practices that yield superior results.

Pose challenging questions to your team. Notice and reward volition to find answers.

Always be on a lookout for innovation in your industry and profession.

Further, be aware that really exciting breakthroughs come from the cross-application of approaches and methods from other realms.

Reward results, not the time, effort and cost expended. Too often, managers believe that their job is to generate action, whereas it is to create results.

Take every opportunity to promote your team within the organization. Share results, lessons learned and new practices. Utilize internal publications, town-hall meetings, newsletters and so on.

Position your team members as ultimate experts within the organization. Set up mentoring and communities of practice around their expertise.

Become industry experts. Take leadership positions in professional bodies. Write in professional publications.

Ten things to stop doing right away

Stop lamenting about impediments, barriers, morons at the helm, lack of time and such other.

Do not get hung up on details.

Do not allow pessimists, doomsayers and curmudgeons near your team. They will suck the life out of you.

Stop procrastination and don't tell me you don't have time to do this.

Stop being in love with your methodology, processes and tools. Challenge them instead.

Stop censoring ideas.

Stop telling your people how to do their job. Instead, set expectations of results.

If something is old or new, or fashionable does not make it right. Eschew fads.

Stop punishing mistakes, unless they are a result of sloth or overt sloppiness.

Stop limiting yourself with arbitrary timelines, goals and beliefs. Run through the finish line. Exceed your own expectations.

How will you know that you have succeeded?

You will be talked about.

You will get inquiries about vacancies on your team, internally and externally.

You will see your employees engaged and genuinely interested in their work.

You will deliver or enable exciting results.
$

http://m.techrepublic.com/blog/tech-manager/want-to-motivate-your-team-here-are-20-things-to-start-doing-now/7021
build, access and manage your IT infrastructure and web applications

SELAMAT KEPADA PT VISIONET INTERNASIONAL

2011-11-30T05:52:00.001+07:00

PT VISIONET INTERNASIONAL MEMILIH MENGGUNAKAN APPLICATION MANAGER UNTUK MONITORING APLIKASI

KAMI SENANG MELAYANI ANDA

Application Performance Management

IT’s new day for applications performance and availability with ManageEngine Applications Manager

Resolve - application outages quickly
Troubleshoot - performance bottlenecks
Get the visibility - you need
Control - your business infrastructure

SELAMAT KEPADA KLIRING BERJANGKA INDONESIA

2011-11-30T05:48:00.001+07:00

SELAMAT KEPADA KLIRING BERJANGKA INDONESIA YANG TELAH MEMILIH MENGGUNAKAN OPMANAGER DAN ENVIROMUX. KOMBINASI PERANGKAT MONITORING LINGKUNGAN (ENVIRONMENT MONITORING SYSTEM) YANG TERINTEGRASI DENGAN NETWORK MONITORING SYSTEM OPMANAGER.

OpManager is a complete, end-to-end

network monitoring software

that offers advanced

fault and performance management

functionality across critical IT resources such as routers, WAN links, switches, firewalls, VoIP call paths, physical servers, virtual servers, domain controllers & other IT infrastructure devices.Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.

1 / 13

Network Monitoring DashboardsAs soon as you login, OpManager’s customizable dashboard gives you an immediate snapshot of your complete network health and devices that need your attention. Over 100 widgets provide you the real flexibility and insights you need to manage your network.

A single pane of glass for complete network monitoring

Network Performance Monitoring

Monitor availability and performance, analyze traffic usage and manage configurations for routers, switches, firewalls, WAN accelerators, wireless access points.
Get granular information for your Cisco networks; Leverage Cisco's NetFlow, NBAR, CBQoS for Traffic Analysis, Cisco IP SLA for WAN monitoring and VoIP monitoring, CDP for L2⁄ L3 network mapping, in addition to the regular SNMP based performance monitoring, Syslog and SNMP Trap processing.

Server Performance Monitoring

Monitor server performance across multiple OSes; Supports monitoring Windows, Linux, Solaris, HP UX, IBM AIX servers (leverages SNMP, WMI & CLI for monitoring).
Monitor server virtualization; Supports VMware and Hyper-V: Monitors over 100 deep performance metrics by leveraging VMware’s API and WMI.
Monitor essential Microsoft services or applications viz. Exchange monitoring, Active Directory monitoring, MS SQL monitoring.
Monitor Servers for CPU, Memory and Disk Utilization, Services, Windows Services, Processes, Custom scripts, URLs (HTTP⁄ HTTPs), Files⁄ Folders at no extra cost.

Monitor other infrastructure devices like Load Balancers, Temperature Sensors, IP Cameras, Printers & more. supports custom SNMP & WMI monitors.

Be the first to know before it affects your end user

Spot network hiccups proactively. Get alerted through email, text message to your mobile phone, customizable dashboard view, custom maps & groups, web alerts, Smartphone GUI, alert escalation & more.
Process network events viz., Windows event log monitoring, syslog monitoring & SNMP trap monitoring.
Avert false positives using advanced fault management functionality viz., device dependency configuration, downtime scheduler and alarm suppression.

Troubleshoot and resolve network issues instantly

Dive deep into network troubleshooting with wide collection of useful
network monitoring tools
; Real Time Graph, Switch Port Mapper, Remote Connection to servers & SNMP MIB browser.
Orchestrate routine IT management tasks and first level fault troubleshooting with IT workflow automation.
Automate fault remediation; trigger self–healing scripts or patches. Integrate with your helpdesk for automatic trouble ticketing.

Live Network maps

A live graphical representation of your complete network diagram that helps you quickly spot network performance bottlenecks.

Powerful network reports

Get insights on network performance, usage trends and capacity with over 100 out-of-the-box reports.
Share reports with your peers periodically using schedule Email reports; supports XLS, PDF and HTML formats.
Get insights on which devices contributed to the SLA breach using the manager’s dashboard or Service Level Management (SLM) reports.

Enterprise ready network management

Scale over 50,000 Interfaces or 5000 devices using a single enterprise network monitoring console.
Designed to adapt distributed network monitoring with robust probe- central architecture.
Ensure high availability using hot-standby or Failover engine.
Scale to your growing enterprise network monitoring needs. Switch an existing standalone version to enterprise edition remote monitoring probe.

Extend the power of OpManager

Customize OpManager to suit to your network monitoring needs; Choose the ones you need from our wide collection of OpManager add-ons and plug-ins.
Make OpManager as your IT management hub; Integrate seamlessly with other ManageEngine products or with third party network management tools with REST API.

Deploy to production in minutes

Deploy OpManager in less than an hour with automatic network discovery and classification using wide collection of monitoring templates for devices and interfaces.
Manage your network easily with industry standard monitoring and management protocols.
Quickly apply your company's monitoring policies across multiple devices using quick configuration wizards, templates and views.
Zero consultation required to get it up and running.

SELAMAT KEPADA PLN BALI

2011-11-30T05:47:00.001+07:00

SELAMAT KEPADA PLN WILAYAH BALI YANG TELAH MEMILIH NETFLOW ANALYZER UNTUK MONITORING BANDWIDTH

KAMI SENANG MELAYANI ANDA..

NetFlow Analyzer 9.5 LAUNCHED!
Get Medianet reporting for FREE! Upgrade Now!

NetFlow Analyzer, a complete traffic anaytics tool, leverages flow technologies to provide real time visibility into the network bandwidth performance. NetFlow Analyzer, primarily a bandwidth monitoring tool, has been optimizing thousands of networks across the World by giving holistic view about their network bandwidth and traffic patterns.
NetFlow Analyzer is a unified solution that collects, analyzes and reports about what your network bandwidth is being used for and by whom. NetFlow Analyzer is the trusted partner optimizing the bandwidth usage of over a million interfaces worldwide apart from performing network forensics and network traffic analysis.

Get to the root of traffic analysis using NetFlow Analyzer

Bandwidth Monitoring & Traffic Analysis

Monitor network bandwidth and traffic patterns at an interface-specific level
Drill down into interface level details to discover traffic patterns and device performance.
Get real-time insight into your network bandwidth with one minute granularity reports.

Network Forensics and Security Analysis

Detect a broad spectrum of external and internal security threats using Continuous Stream Mining Engine technology.
Track network anomalies that surpass your network firewall.
Identify context-sensitive anomalies and zero-day intrusions using NetFlow Analyzer.

Intelligent Application Monitoring

Recognize and classify non-standard applications that hog your network bandwidth using NetFlow Analyzer.
Examine a designated router interface and identify the type of application and its associated traffic.
NetFlow Analyzer leverages on Cisco NBAR to give you deep visibility into layer 7 traffic and recognize applications that use dynamic port numbers or hide behind well-known ports.

Valdiate QoS policies using Cisco CBQoS

Prioritize business-critical applications and ensure correctness of QoS policies applied using Cisco CBQoS.
Validate the effectiveness of CBQoS policies applied, with reports on pre and post policy traffic, class-wise drops and queuing information per class.
Achieve deep visibility through child policy and "match-statement" reporting.

Monitor Voice and Data effectively

Analyze IP service levels for network-based applications and services using NetFlow Analyzer IP SLA monitor.
Ensure high level of data and voice communication quality using Cisco IP SLA technology.
Keep a tab on key performance metrics of voice and data traffic.

Capacity Planning and Billing

Make informed decisions on your bandwidth growth using capacity planning reports
Measure your bandwidth growth over a period time with long term reporting
Accurate trend over extended historic periods.
Generate on-demand billing for accounting and departmental chargebacks.

Multivendor Support & Flow Technology

Collect, Analyze flows from major devices like Cisco, 3COM, Juniper, Foundry Networks, Hewlett-Packard, extreme and other leading vendors
Report on all major flow formats like NetFlow, sFlow , cflow, J-Flow , FNF, IPFIX, NetStream, Appflow and so on.

SELAMAT KEPADA PT MCOINASIA

2011-11-30T05:15:00.001+07:00

Selamat kepada MCOINASIA yang telah berhasil mengimplementasikan CALL CENTER dengan menggunakan solusi 3CX, kami senang melayani Anda..

Reach New Levels of Customer Service with the 3CX Call Center Module

In today's cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.
Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
Key 3CX Call Center Features:

Advanced Real time Queue Statistics
- Monitor queue status
- Review the number of callers in a queue
Advanced Agent Statistics
- Log agents in and out of queues
- Time an agent logged in/out of the queue
- Review the number of answered/unanswered calls
- Average and longest wait time and more
Call Back Feature
- Allow your customers to hang up and retain their position in the queue
- The customer is called back when an agent becomes available
- Call back notification emails are sent to the supervisor
Additional Queue Strategies
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt By Threes - Random
- Hunt By Threes - Prioritized
SLA Alerts
- Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
- Events are logged in order to meet customer service requirements
- SLA notification emails are sent to the supervisor
Listen in
- Supervisors can screen calls by listening in without the agent and caller knowing about it
Listen and Whisper
- The supervisor may need to relate some important information to the agent without the customer hearing
Barge in
- The supervisor can enter the call and assist the agent and customer

All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
No Install Necessary!
The 3CX Call Center module comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call centre features.

Application Manager dan VMWare vFabric

2011-11-30T05:12:00.001+07:00

VMware vFabric tc Server Monitoring

Ensure high performance of tc Server and Spring applications

A web application server based on the open-source Apache Tomcat, VMware vFabric tc Server is the choice of the industry today for building and running modern virtual and cloud applications.It is the runtime server which is part of the vFabric cloud application platform. Also with the built-in Spring applications, vFabric tc Server has been successful in satisfying the needs of numerous IT and application operation teams. ManageEngine Applications Manager helps in monitoring the performance and availability of the vFabric tc Server and Spring applications, thus ensuring your business-critical cloud services perform as expected.
Applications Manager monitors the critical components of the vFabric tc Server to detect any performance problems. It delivers proactive alarm notifications, triggering appropriate actions and empowering the operators with drill-down analysis and reporting. It also provides visibility into the performance of the Spring-powered cloud applications deployed in the vFabric tc Server.
When combined with Applications Manager's out-of-the-box monitoring support for VMware servers and cloud instances, the tc Server monitoring capability becomes even more useful.

Track the Memory Usage of your vFabric tc Server

Gain insight into the memory usage and get notified before the server runs out of memory.

Monitor the various Web Applications running

Identify the various applications running in the vFabric tc Server and their health status.You can also enable or disable the web application from within Applications Manager client itself.

Gain insight into the requests processed

Get details on the requests received and sent per second in the server along with the counts for the request not processed, time taken to process the request, etc.

Track the Cache Memory Usage

Monitor the cache hits of the applications and get notified when the hit counts or the cache hit ratio violates the threshold.

Identify the Transaction Rate and failed transactions

Monitor the transactions in the application level and get notified when the commits, rollback and suspend rates breach the threshold level.

Monitor the Thread Details

Know how the JVM is performing. Find out the total no. of thread count, no. of threads in the running state, threads that are waiting for a task and blocked threads in the JVM.

Benefits of using Applications Manager's VMware vFabric tc Server Monitor

Ensure high uptime and peak performance of your VMware vFabric tc Server and the Spring-based cloud applications deployed on the server.
Understand how your tc Server resources are being utilized and plan capacity effectively.
Agentless monitoring that is easy to set up and manage.

Unified Communications with 3CX Phone System

2011-11-30T05:05:00.001+07:00

Unified Communications with 3CX Phone System

Until very recently, voice and data communications in the business environment were not unified. Telephones were simple black boxes sitting on the users’ desks, connected via their own network and completely isolated from the company’s computer data network.
With the evolution of telephony toward IP (internet protocol), the integration of both communication worlds has become possible, allowing for companies to transform their business processes. This development of breaking down communication barriers and allowing people using different forms of communication, different devices, and different media to communicate to anyone, anywhere and at any time is known as Unified Communications.
3CX Phone System for Windows is a revolutionary IP PBX that delivers unified communications technology by merging voice and data networks, allowing businesses to simplify real time delivery of information and ensure ease of use.
With 3CX IP PBX, collaboration between co-workers is made easier and cooperation with business partners and clients becomes more direct; even when the parties are not located in the same place.
Key Unified Communications Features on 3CX Phone System for Windows:

Receive voice mail in your Inbox
Presence management (BLF) – eliminates expensive telephone tag
Integrated fax server – receive faxes via email as a PDF attachment
3CX bridges – connect branch offices
TAPI – initiate calls from any CRM application such as Microsoft Outlook with the 3CX CRM Integration Module
MS Exchange 2007 and 2010 support
Instant Messaging
3CXPhone – Softphone for use inside and outside the office
Call Center Features such as Real Time Queue and Agent Statistics with the 3CX Call Center Module

Initiate phone calls from Microsoft Outlook by simply right-clicking on an Outlook contact

3CX Phone System for Windows delivers a full set of enterprise level features that make it easy to install, configure, manage and use; allowing employees to increase mobility and productivity. All these benefits come at a very competitive price.

Lowongan di PT Daya Cipta Mandiri Solusi

2011-11-03T13:34:00.002+07:00

Kebutuhan Sumber Daya Manusia – Periode November 2011

PT. DAYA CIPTA MANDIRI SOLUSI

1. Akunting – 2 Orang

a. Mengerti penggunaan komputer

b. Mengerti akunting

c. Bersedia bekerja di Jakarta Pusat / Serpong

d. Kontrak 1 Tahun

2. Software Engineer – 4 Orang

a. Mengerti teknologi software

b. Mengerti bahasa pemograman PHP/ASP dan databaseMSSQL, MySQL

c. Kontrak 1 Tahun

d. Bersedia bekerja di Jakarta Pusat / Serpong

3. Sales Engineer – 4 Orang

a. Mengerti teknologi jaringan komputer dansoftware

b. Dapat berkomunikasi baik

c. Kontrak 1 Tahun

d. Bersedia bekerja di Jakarta Pusat / Serpong

4. Tenaga Jaringan – 10 Orang

a. Mengerti penggunaan komputer

b. Dapat berkomunikasi baik

c. Kontrak 6 bulan

d. Bersedia bekerja di lapangan (Jakarta Pusat /Timur)

silahkan kirimkan CV ke hrd@dayaciptamandiri.com / fanky@dayaciptamandiri.com

kami tunggu segera.

NAVICAT VERSI 10 telah dirilis

2011-11-03T07:40:00.000+07:00

Have you tried our new version 10? In case you don’t know about the new release of Navicat version 10, below are some feature highlights of this new version.

What’s new in Navicat version 10?

Introducing Data Modeling Tool

With Navicat Data Modeling Tool, user can now get a graphical representation of a relational database. The Reverse Engineer in Navicat allows user to create a conceptual model from an existing database and graphically visualize and edit the structure of the database. Or, user can graphically create a conceptual model, and generate a database that supports the model.
Other new features include:

- Comparison and Synchronization between Model and Database
- SQL/ DDL Script Generation
- Support of ER Diagram View
- Database Wide Search
- SQL Code Minifier

For more details on the new features, please visit here.

For detailed feature matrix, please click here.

We offer no obligation, free and fully functional 30-day trial version to our users.
To download, please visit our Download Center.

PELATIHAN ORANGEHRM

2011-10-31T03:06:00.002+07:00

Dalam bukunya Jack: Straight from the Gut, Jack Welch mengemukakan salah satu
dari enam aturan kepemimpinan yang sukses, yaitu hadapi realitas apa adanya
sekarang, bukan ada adanya dulu atau bukan seperti yang Anda harapkan kelak.

Dalam bukunya, Managing in Turbulent Times, Peter Drucker mengatakan bahwa
"Masa pergolakan adalah masa yang berbahaya, tetapi bahaya yang terbesar adalah
godaan untuk menyangkal realitas".

Tidak lagi seperti jaman dahulu, dimana karyawan dipandang hanyalah seorang
pegawai atau buruh yang dipekerjakan. Realitasnya sekarang adalah bahwa mereka
bukan lagi seonggok otot yang bekerja. Karyawan adalah sumber daya manusia
(SDM) yang hadir dengan ketrampilan dan pengetahuan (knowledge worker).

Lebih dari itu SDM saat ini adalah seseorang dengan bakat dan talenta (a person with
talents) sebagaimana yang digambarkan oleh Buckingham (1999) dalam tiga kategori
menonjol dalam diri manusia yaitu striving talents, thinking talents, relating talents.

Semakin dalam dari itu, SDM adalah seseorang yang datang ke perusahaan dengan
membawa hati, pikiran, pengetahuan, bakat dan kepribadiannya (a person who comes
to you with his heart, mind, knowledge, talents and personality). Realitas ini
mendorong evolusi pengelolaan SDM bukan lagi sekedar manajemen personalia
tetapi sudah bergeser ke Human Resource Management dan Human Capital
Management.

Perkembangan baru ini semakin lengkap dengan adanya lompatan kemajuan di bidang
telekomunikasi bergerak (mobile communication) dan Internet. Proses pengelolaan
administrasi, informasi dan kegiatan terkait dengan SDM semakin praktis dan efisien
dengan hadirnya Human Resource Information System (HRIS) berbasis web.

OrangeHRM adalah sebuah Human Resource Information System kelas dunia yang
datang dengan filosofi buah jeruk yang manis dan segar. Kehadirannya ditujukan
untuk menunjang SDM Anda yang merupakan aset utama organisasi agar dapat
menghasilkan performa terbaik yang manis dan segar bagi perusahaan.

OrangeHRM adalah sebuah Human Resource Information System, dengan modul-
modul untuk mengelola database & riwayat pekerjaan karyawan, absensi, tunjangan,
cuti, rekrutmen, training, performance evaluation, dan pembuatan laporan.

Hadir dalam tiga pilihan, OrangeHRM Open Source adalah versi promosi dan
pengembangan software yang dapat Anda peroleh secara gratis
(www.orangehrm.com/download.php). OrangeHRM dapat berjalan dalam platform
Windows, Linux dan Mac.

OrangeHRM Customization (www.orangehrm.com/customizations.php) adalah versi
OrangeHRM yang dapat didisain sesuai dengan tuntutan dan kebijaksanaan HRD di
masing-masing perusahaan klien yang unik dan khas. Apapun disain sistem yang Anda
inginkan, dapat dipersiapkan oleh tim developer kami.

OrangeHRM Live (www.orangehrmlive.com) adalah versi OrangeHRM yang dapat
Anda sewa/berlangganan dengan basis perhitungan per jumlah karyawan. Dengan
OrangeHRM Live Anda tidak perlu mempunyai server sendiri, sistem akan segera
online dan dapat diakses melalui Internet dari mana saja setelah Anda mendaftar.
Tersedia Trial 14 hari, silahkan klik di (www.orangehrmlive.com/try-it-for-free.php)

Komunitas OrangeHRM Indonesia bekerja sama dengan Galamedia dan Pikiran
Rakyat menggelar Pelatihan dan Sertifikasi OrangeHRM bagi Anda.

Kegiatan ini ditujukan bagi para HRD Manager, IT Manager, CEO, Direktur
Operasional, Eksekutif, Praktisi dan Konsultan HRD yang membutuhkan solusi
Human Resource Information System yang fleksibel dan efektif.

Tempat TERBATAS! Segera daftar dan ikuti Pelatihan dan Sertifikasi Resmi dari
OrangeHRM.Inc

Dapatkan HARGA KHUSUS untuk 5 (lima) pendaftar pertama.
Segera hubungi kami, Ratna - 081321889996 / Ika - 085220423423

Jadwal :
Hari       : Jumat- Sabtu
Tgl        : 18 - 19 November 2011
Pukul    : 09.00 - 16.00
Tempat : Hotel Golden Flower JL. Asia Afrika 15-17 Bandung

Fasilitas:
Pelatihan 2 (dua) hari dari OrangeHRM Inc.
Free CD Program OrangeHRM ver 2.6.11
Sertifikat OrangeHRM Certified Administrator
Coffee Break & Lunch

Investasi:
@ Rp. 5.000.000 Prompt Action DISCOUNT ( untuk 5 orang pendaftar pertama )
@ Rp. 6.000.000 Early Bird sampai tgl 14 November 2011
@ Rp. 7.500.000 FULL FARE

BONUS GRATIS CD Software & Buku "Survei Online: Panduan Praktis Bagi
Praktisi dan Akademisi, Penerbit Elexmedia Komputindo, Pengarang, Titus Permadi
Setiawan"

Pelatihan yang sama telah dilakukan di Jakarta pada 17-18 Oktober 2011 yang baru
lalu. Berita mengenai pelatihan PERTAMA di Jakarta dapat Anda baca selengkapnya
di :
1) Situs Resmi OrangeHRM.Inc -
http://www.orangehrm.com/blog/2011/10/20/training-sessions-in-jakarta-indonesia/
2) Situs Komunitas OrangeHRM Indonesia - http://www.orangehrm-indonesia.com
3) Blog Titus Permadi - http://tituspermadi.wordpress.com
4) Certified OrangeHRM Administrator Indonesia -
http://www.orangehrm.com/certification

Info Pendaftaran :
Kantor HU. GALAMEDIA JL. Blk. Factory No.2B Banceuy Bandung 40111
            022 4210063       ext 171 ( Egi/ Erma ) fax.             022 4205351
http://www.klik-galamedia.com/orangehrm.php

Info Contact Person
Ratna - 081321889996
Ika - 085220423423
Titus Permadi - 082131080058 / PinBB 27BFA4EC

Keterangan:
Minimal 12 peserta, maksimal 18 peserta

Lampiran:
Agenda Pelatihan

Hari 1: Sesi 1 - Jam 09:00-12:00
Chapter 01 - Administrasi Setup Sistem, Entri Data Company Info,    Membuat
Struktur Organisasi
Chapter 02 - User Membuat User Group, Membuat Admin User dan ESS User
Chapter 03 - Personal Info Management Mengisi Profil Karyawan, Custom Field,
Ekspor/Impor Data

Istirahat - Jam 12:00-13:00
Hari 1: Sesi 2 - Jam 13:00-16:00
Chapter 04 - Modul Leave Setting Hari Libur, Mendefinisikan Jenis Cuti, Menambah
Kuota Cuti, Menetapkan Cuti, Laporan Cuti
Chapter 05 - Modul Time Management Memasukkan Timesheet, Menerima /
Menolak Timesheet, Punch In / Out, Membuat Laporan Absensi

Hari 2: Sesi 1 - Jam 09:00-12:00
Chapter 06 - Modul Rekrutmen Membuat Lowongan Kerja, Menjadwalkan Interview
Chapter 07 - Performance Evaluation Menambah Key Performance Indicators (KPI),
Mengatur Review, Menyetujui Reviews
Chapter 08 - Laporan Membuat Laporan Standar, Menambah Laporan

Istirahat - Jam 12:00-13:00
Hari 2: Sesi 2 - Jam 13:00-16:00
Chapter 9 - Strategi Implementasi Langkah-langkah persiapan implementasi,
Penyiapan Struktur Organisasi, Penyiapan Job Description, Penyiapan Data PIM,
Chapter 10 - Tentang Kustomisasi Contoh Kustomisasi, Mekanisme Pemesanan
Kustomisasi

--  Salam OrangeHRM,   Titus Permadi Mobile-1 (Axis): 0838 6976 8882 Mobile-2 (Telkomsel): 0821 310 800 58  Partner & Consultant - OrangeHRM Indonesia Website: http://www.orangehrm-indonesia.com e-mail: titus@orangehrm-indonesia.com BB: 27BFA4EC

Solusi alternatif dari Tripwire dengan menggunakan CIMTRAK

2011-10-21T07:18:00.002+07:00

Tripwire Alternative | CimTrak

Looking for an alternative to Tripwire? Look no further than CimTrak. CimTrak is an industry leader in integrity and compliance monitoring. While it covers all of the same systems, devices and applications within your IT environment, CimTrak goes even further. CimTrak offers more security features, is easier to configure and use, and costs less. CimTrak is your Tripwire alternative!

So exactly how does CimTrak compare with Tripwire? Take a look:

Complete coverage for your IT environment

CimTrak is an alternative to Tripwire for monitoring a wide variety of systems, devices, and applications. CimTrak supports all major operating systems such as Microsoft, Linux, and UNIX. In fact, CimTrak supports seven Windows versions and seven Linux versions, which is more than Tripwire. CimTrak even monitors Mac OS X, which Tripwire does not offer coverage for. Further, CimTrak can monitor network device configurations from all major manufacturers including Cisco, Juniper, HP, SonicWall and Fortinet. In addition, CimTrak can monitor databases, desktops/workstations, point of sale systems and VMware ESX hosts.

Full-featured integrity monitoring at a price you’ll like

Monitoring the integrity and compliance of your IT environment need not break your budget. Enterprises and government agencies of all sizes looking for a less costly alternative to Tripwire turn to CimTrak every day.

The easiest to use integrity and compliance monitoring solution, period

CimTrak is built with ease-of-use in mind. Solutions such as Tripwire can be extremely difficult to install, configure, and use. This means that the total cost of ownership (TCO) far exceeds the initial purchase cost.

Take the next step

Find out now why CimTrak is the best alternative to Tripwire by getting a quote or starting a free evaluation now!

Tripwire is a trademark of Tripwire, Inc.

Environment Monitoring dengan AKCP SecurityProbe 5E Standard

2011-10-19T08:03:00.001+07:00



Introducing the new securityProbe 5E Standard As a valued AKCess Pro customer we are pleased to announce the launch of the securityProbe 5E Standard. As an addition to the securityProbe family, the new securityProbe 5E Standard includes all the great features and functionality of the existing SEC5E but without the video. It has an MSRP of $995.00 Monitor the physical environment and receive alerts of any disturbances, such as security breaches, high temperatures, smoke, water leakages and power outages. Compatible with all of the AKCess Pro range of Intelligent Sensors the securityProbe Standard provides a low cost environmental, power and security monitoring solution. Contact sales@akcp.com for more information




HUBUNGI KAMI : 021-3924716 / 021-3907418 / 08121057533 untuk keperluan perangkat EMS AKCP Anda!

Tool-leading processes vs. process-leading tools

2011-10-19T04:37:00.000+07:00

By Abhinav Kaiser | October 17, 2011, 4:10 AM PDT

Which came first, the chicken or the egg? This question has haunted ancient philosophers for centuries, and as of now, there is no concrete solution.

When it comes to dealing with processes and tools, a similar quandary exists. Processes and tools go hand in hand, so the question again is which one comes first?

Interlocking of processes and tools

First, let me lay out the items that I'll deal with in the course of this piece.

A process is defined as a set of coordinated activities performed to obtain a targeted output. For example, to clean a car, the first step is to rinse it, wipe the body, and finally dry it. So, these three coordinated activities are basically achieving a single goal — a clean car.

A tool is an instrument that is developed to carry out a particular function — like a drill for drilling a hole. In the clean car example above, I could use a tool like a water pump to help me rinse the car with a flick of a button.

But what if I use a tool like a pressure washer? This tool has the potential to modify the existing process of car cleaning.

The burning question is do you define the process and then hunt for a tool or obtain a tool with capabilities and develop processes around it?

Let's consider both cases.

Tools first

Technology is ever evolving, and with tools resulting from technology, one can argue that tools must lead the way for the activities we perform.

Let's say that a company called TLS finds a particular tool useful, and although the tool doesn't serve their intended purpose one hundred percent, it's somewhat helpful and could come in handy when implemented full force. So the company goes ahead and procures the tool and then modifies the processes to meet the tool's needs.

The company changes some expected outputs to suit the tool's needs. The output starts to appear, just as they envisioned with the revised process.

Process first

A process is developed, without the aid of technology but with analytical reasoning and a good understanding of the objective it's trying to achieve.

PRC, a competitor of TLS, is made aware of TLS's new tool acquisition. PRC sits back, examines their processes, and maps it with the new tool. They don't like the possible adaptation.

They back their processes and shop around for a tool that will also back their process. They come up with a tool that doesn't have state-of-the-art technology. The developer is willing to customize it to their needs. The two parties agree, the customized tool is procured, and the output starts to pour in.

Compare the two approaches

TLS believed in technology, but tweaked their processes to suit the tool on hand. PRC, on the other hand, trusted their process and sought after a tool that could do what they wanted it to do.

TLS compromised their process for technology. PRC stuck with their process and instead compromised the tool's original configuration to suit the process.

Which is a better approach?

Remember what I said earlier: Processes are a set of coordinated activities that will achieve the goal you want to achieve. A tool is a means through which certain functions are carried out.

What counts is the end result, and the process's existence depends on the output it delivers. If it's a home run, it's all well and good, if it doesn't matter what tools were employed. But compromising a process, in the sense that the basic output could be altered, is a scary prospect.

PRC backed their processes and got the tool configured to their needs. They got the best out of both worlds. On the other hand, TLS had to do away with certain process configurations to fit the new master –the tool. PRC's approach is the right way to go about integrating process and technology.

Tools are meant to complement the process by enabling the process activities to be performed as per the design, and never the other way around.

But tools are important

I can't think of designing a process without understanding the capabilities of tools. I'm very much a tools person. But the tools listen to my design, and I don't succumb to their way of working.

It's important that while designing a process, you have a good awareness of what kinds of tools and capabilities are available in the market. That gives you a good starting point. Design the process keeping the objective in mind, but optimize the activities with the available tools.

Tools are undoubtedly vital; a process developer must exploit every aspect of the available tool and perhaps stretch it to imagination — and have it customized to complement the developed process.

How does a process consultant do it?

I have worked independently and with teams of process consultants in developing several processes for ISO 20K, ISO 27K1, and PCI DSS. So I can give you a fairly good idea of how a process consultant sews processes and tools together.

There are specific objectives that a process must achieve. The inputs, budgets, and other service-level requirements are in our possession before we start defining a process. Apart from this, we are aware of what the tool world has to offer.

The inputs are known and so are the expected outputs. Filling in the blanks with process activities is all that we do. Let me illustrate this with an example.

If you want to bake a veggie pizza, you know the ingredients you probably want — like a pizza base, sauce, cheese, olives, and tomatoes — and you know what this pizza looks and tastes like. The steps you take to prepare the pizza are like the individual process activities. The activities you do in order to make a pizza are coordinated — you pre-heat the oven, apply the sauce on the base, apply the cheese followed by vegetables, and then add more cheese. Then you put this in the oven for ten minutes to complete what you had on your mind. The output is just as you expected, and the oven served as a tool that enabled the process activities to be effective.

Summary

A process must always be the boss and lead the tool to its expectations.
build-access-manage on www.dayaciptamandiri.com

The benefits of a successful strategic BI implementation

2011-10-19T04:33:00.000+07:00

By Robert Eugene Miller | October 13, 2011, 6:00 AM PDT

In my first blog on business intelligence, "Business Intelligence: A Strategy-based Initiative," I stipulated that every company needs a clear set of goals and objectives to achieve maximum benefits for its business intelligence (BI) strategy.

In the follow-up piece, "Successful BI Deployments Have These Elements," I related the critical elements necessary for successful BI deployment.

In this blog, I intend to identify and discuss the overarching benefits derived from successful Strategic BI implementation.

Larry Ellison of Oracle has said of Strategic Business Intelligence that the best run businesses run better with business intelligence. Without BI, a company runs the risk of making critical decisions based on insufficient or inaccurate information. Making decisions based on "gut feel" will not get the job done!

BI, when well-conceived and properly implemented, allows all users to make informed choices and decisions every time, in every situation. Additionally, information gleaned from a competent BI installation makes employees more productive, suppliers more efficient, and customers more loyal.

Now that I have made my case, on to the details: the articulated benefits of successfully implementing Strategic BI follow.

1. Quickly Identify and Respond to Business Trends

Whether tracking customer buying habits, inventory turns, or other sales and/or operational parameters, any and all of these areas are more readily evaluated and employed in the business decision-making process when coherent and consistent BI tools are available.

As it turns out, the graphical nature of most BI toolkits consistently and dramatically provide for easy access and demand attention to the most useful trends. Indeed, the very nature of the BI toolkit gives rise to a dynamic and readily identified representation of the most pertinent trend data.

2. Empowered Staff Using Timely, Meaningful Information and Trend Reports

The dynamic nature of the BI toolkit propagates a more highly informed management staff, making more highly informed and empowered decisions. If proper care is taken during the design and deployment phase, these valuable decision-making tools will be available to all levels of the organization.

Put succinctly, the very nature of strategic BI toolkits will empower managers at all levels to focus on only the most timely and critical data.

3. Easily Create In-Depth Financial, Operations, Customer, and Vendor Reports

One of the most useful inherent characteristics of a strategic BI implementation is the purposeful aggregation of company data. Because of this focused compendium of functional area information, the generation of meaningful and powerful reporting is almost automatic. In those cases where manual and specific report generation is required, the presentation of data and simple connectivity to useful tools makes report generation simplicity itself.

On-demand reporting has never been so effortless or useful.

4. Efficiently View, Manipulate, Analyze, and Distribute Reports Using Many Familiar Third-Party Tools

Strategic BI systems do not require linkage or association with advanced and expensive computer software and hardware systems. Since many organizations do not have at their disposal multimillion-dollar budgets, already existing tools such as Microsoft Office, Crystal Reports, and other third-party software offerings can be readily employed, in most cases paying for the BI implementation itself.

5. Extract Up-to-the-Minute High-Level Summaries, Account Groupings, or Detail Transactions

Because of the inherent, organizational features of any well-executed BI deployment, users end up with access to pertinent, focused information exactly suited to their specific needs. Additionally, the information available is custom fit to those decisions that need to be made and on a most timely basis.

6. Consolidate Data from Multiple Companies, Divisions, and Databases

Consolidation and aggregation are the dual capstones of BI. They refer to the most promising and powerful aspects of BI.

As one of our most valuable customers related, "We were tired of doing our budgeting and planning the old way. Before we implemented our BI strategy, our fiscal budget took about nine months. We really needed to find other options to address the multiple spreadsheets that we had that were not consolidated and not updated. With BI in place, we did the first pass on our budget in about seven weeks."

7. Minimize Manual and Repetitive Work

This becomes especially true of the administrative tasks made necessary in non-BI environments due to data disparity and nonaligned data systems.

Once in place, the BI toolkit and the synchronistic nature of the BI environment will facilitate a very different orientation to the everyday tasks of data accumulation and processing.

Today thousands of businesses in all sizes, in all industries, all around the world are implementing and utilizing Strategic Business Intelligence. We are at the beginning, a time when the business and technological advances promised by BI are still being developed, explored, and enhanced
build-access-manage on www.dayaciptamandiri.com

Menjadi Konsultan Tender

2011-10-09T10:04:00.000+07:00

Salah satu jasa yang kami lakukan adalah menjadi konsultan pelaksanaan tender teknologi informasi.

Seiring dengan semakin meningkatnya penggunaan TI di lingkungan pemerintahan, maka beragam peraturan yang mendukung telah dikeluarkan dan hal ini terkait juga dengan tender-tender TI yang marak dalam beberapa tahun terakhir.

Kapasitas PA/KPA di tiap lingkup kementrian/lembaga/daerah/institusi seringkali memiliki keterbatasan pemahaman dan pengetahuan terkait TI. Oleh karena itu, tim ULP yg dibentuk perlu dilengkapi dengan adanya tenaga ahli TI, dan disinilah kami seringkali berperan membantu.

Silahkan hubungi kami untuk membantu Anda.

build-access-manage on www.dayaciptamandiri.com

Lowongan di Dharma Group

2011-10-04T07:17:00.001+07:00

Dharma Group bergerak dibidang manufacturing, mengajak anda bergabung & berkembang bersama diposisi Staff hingga Division untuk,
1. Engineer design
2. Engineer tools & jig
3. Quality Control & Assurance
4. Produksi supervisor
5. Maintenance
6. Vendor Management
7. Marketing
8. Finance & Accounting
9. HARI & People Dev.
10. PPIC
11. IT SAP (MM, SD, PP & FI/CO)

Penempatan di Balaraja, Karawang, Karawaci, atau Cikarang. Kirimkan CV lengkap ke yasma.miraz@dp.dharmap.com dgn mencantumkan Posisi ∂ïSubject_nya. Terima kasih

build-access-manage on www.dayaciptamandiri.com

AETNA , AETHRA & AVTHRA Interactive Kiosk - Okt 2011

2011-10-02T10:28:00.000+07:00

AETNA , AETHRA & AVTHRA Interactive Kiosks
Ready Stock :
== Chassis Box / Kiosks ==
-1) AETNA-5.6 (incl. LCD + TS 15.6") = $ 1000,-
-2) AETNA-7 (incl. LCD + TS 17") = $ 1150,-
-3) AVTHRA-7w ( incl. LCD + TS 17"wide) = $ 1550,- ( Vertical View
)
-4) AETHRA-7 ( incl. LCD + TS 17") = $ 1500,- ( Slim Kiosks )
-5) AETNA-9 (incl. LCD + TS 19") = $ 1550,-
-6) AETNA-23 (incl. ALL IN ONE PC 23") = $ 1850,-
Bahan Black Galvanis cover, sdh termasuk Speaker, Power Cord, Exhaust fan
Applications & Function
- Queue Machine / Ticketing
- Point of Sales / Data Entry
- Banking & Financial Institution
- Building, Mall & Public Information
- Showroom / Gallery / Museum
- Restaurant Menu /
- Product Information & Promotion
- Children Education / Training
- Internet Station / Simulation
- Industrial & Machine Control
- e-HRD / Employee Self Service
much more . . . . . . .
Custom/Special Design WELCOME!!
Interactive Kiosks HOTLINE
0213907418
08121057533

build-access-manage on www.dayaciptamandiri.com

Kegiatan Taiwan Excellences

2011-09-25T04:00:00.000+07:00

Salah satu kegiatan kami pada September 2011 ini adalah mengikuti rangkaian kegiatan Taiwan Excellence, yang pada tanggal 23 Sept mengadakan kegiatan di Mal Emporium Pluit, Jakarta

Produk Draytek menjadi fokus produk yang ditampilkan. Draytek Vigor sendiri telah menjadi brand yang mulai cukup dikenal terkait dengan beragam fitur dan kemampuan yang dimilikinya.

Dalam kesempatan event ini, kami menampilkan Draytek Vigor seri IPPBX 2820, VigorFly 200 dan 3200

Salah satu hal menarik yang mulai marak di Indonesia adalah penggunaan IPPBX untuk perkantoran / SOHO

Silahkan hubungi kami untuk keperluan komunikasi perangkat Vigor Anda..

Mengapa perlu sistem antrian?

2011-09-23T21:59:00.000+07:00

Pertanyaan ini seringkali ditanyakan, bahkan pada saat antrian di customer service sangat banyak ataupun sangat sedikit, kita pun masih berpikir ulang tentang sistem ini.

Sistem ini akan membantu:
1. Mengatur antrian pelanggan sesuai dengan jenis layanan yang dikehendakinya.
2. Memonitor jumlah pelanggan yang sedang mengantri di tiap layanan
3. Memonitor lama waktu layanan per pelanggan
4. Memonitor lama waktu tunggu pelanggan hingga dilayani
5. Mengatur target lama waktu layanan
6. Mencatat waktu tunggu (idle) antar pelanggan

Semua ini sangat bermanfaat untuk mengukur tingkat layanan kita.

Silahkan hubungi kami untuk keperluan sistem antrian Anda..

build-access-manage on www.dayaciptamandiri.com

TAITRA Resmikan Taiwan Excellence 2011

2011-09-17T17:26:00.000+07:00

TAITRA Resmikan Taiwan Excellence 2011

Ditulis pada 09 June 11

2011 merupakan tahun kedua bagi Taiwan External Trade Development Council (TAITRA) untuk memperkenalkan produk-produk Taiwan di Indonesia melalui kampanye Taiwan Excellence 2011.
Bertempat di The Glass House, Jakarta, Selasa (7/6), TAITRA yang merupakan wadah bagi para produsen perangkat teknologi informasi (TI) dari Taiwan yang bekerjasama dengan Departemen Perdagangan Taiwan ini secara resmi meluncurkan kampanye Taiwan Excellence 2011.
James Chen, Direktur TAITRA Jakarta mengatakan, selama bertahun-tahun produk Taiwan seperti Acer, Asus, BenQ, MSI, Genius dan D-Link telah menjadi bagian dari keseharian masyarakat Indonesia. Hanya saja, kebanyakan konsumen tidak menyadarinya.
“Melalui kampanye ini, para produsen perangkat TI Taiwan berharap dapat merangkul lebih dekat para konsumen di Indonesia,” imbuh James.
James menjelaskan, kampanye Taiwan Excellence pertama yang diselenggarakan pada 2010 lalu, di Mangga Dua, Jakara, mengikutsertakan 18 perusahaan. Namun di tahun ini, 28 perusahaan telah bergabung dalam Taiwan Excellence 2011, iantaranya; ACER, ADATA, ASUS, AVerMedia, BenQ, BIOSTAR, CHIMEI, D-Link, DrayTek, ENERMAX, EDIMAX, Genius, GIGABYTE, GOOD WAY, HiTi, IN WIN, Innergie, Leadtek, Mio, MSI, Optoma, PQI, Silicon Power, Thermaltake, Transcend, Trend Micro, VIA dan ZyXEL.
Peluncuran kampanye ini dihadiri oleh presenter Cathy Sharon yang merupakan Ambassador Taiwan Excellent Indonesia dan Samuel Mulia, Brand Consultant untuk media dan penulis bidang lifestyle di surat kabar dan majalah.
Dengan kampanye ini Taiwan Excellence akan merangkul pembeli dengan berbagai kegiatan, termasuk program online berupa kontes melalui Facebook, Twitter (@TaiwanICT), dan di situs mereka www.taiwanexcellence.com.tw. Selain itu, Taiwan Excellence membuka stand di Festival Komputer Indonesia (FKI) yang berlangsung di Jakarta Convention Center Hall B stand Nomer O, 8-12 Juni 2011.
Sementara itu, berkaitan dengan kampanye Taiwan Excellence, New Taipei City Computer Association (NCTA) beserta anggotanya memperkenalkan project Taiwan ADOC (APEC Digital Opportunity Center) dan memberikan kesempatan kepada para pebisnis TI Taiwan untuk bertemu dengan rekan-rekan para mitra potensial di Indonesia untuk bertukar keahlian dan mengembangkan peluang bisnis yang saling menguntungkan.
APEC Digital Opportunity Center adalah program APEC yang diprakarsai oleh pemerintahan dan sektor swasta Taiwan untuk menjembatani kesenjangan digital di negara-negara APEC, sekaligus memberikan peluang-peluang investasi yang akan di tanamkan di Indonesia dengan menjalin kerja sama antara pebisnis TI Taiwan dengan perusahaan TI di Indonesia
Bertempat di Merak Room Jakarta Convention Center (9/6), lima belas perusahaan TI Taiwan memaparkan produk-produk andalan mereka kepada calon mitra di Indonesia dan dilangsungkan penandatanganan kerjasama antara Honorary Chairman of New Taipei City Computer Association (NCTA), Donald Weng dengan Ketua Federasi Teknologi Informasi Indonesia (FTII), Teddy Sukardi dan disaksikan oleh Representative Taipei Economic and Trade Office in Indonesia (TETO) Andrew Y.L. Hsia.
Andrew YL Hsia, mengatakan bahwa Taiwan ingin memperkenalkan perusahaan-perusahaan TI Taiwan kepada pasar Indonesia dengan produk-produk TI yang bermerek internasional. Di sisi lain, kegiatan ini memberikan kontribusi untuk meningkatkan sirkulasi barang, meningkatkan kegiatan perdagangan, serta alih teknologi antara Taiwan dan Indonesia.
Presiden Direktur Masterdata, Soegiharto Santoso, yang merupakan Strategic Partner Taiwan Excellence di Indonesia, mengatakan bahwa suatu kebanggaan bagi Masterdata telah dipercaya untuk terus menjalin kerjasama dengan Biro Perdagangan Luar Negeri, Kementerian Ekonomi Taiwan, Republik China, dan TAITRA.
“Sebagai pengusaha lokal, kami berharap masyarakat Indonesia terbuka untuk menjadikan Taiwan sebagai contoh yang baik karena mampu menjadi negara produsen TI besar di dunia. Dengan kerjasama yang baik, kedepan Taiwan akan tertarik untuk lebih banyak lagi melakukan investasi di Indonesia dengan cara menjalin kerjasama dengan para pengusaha TI lokal. Tentunya, kita harus optimis, suatu saat nanti kita dapat menjadi negara produsen TI yang juga handal di tingkat dunia,” ujar Soegiharto.

Aplikasi LMS yang tangguh

2011-09-01T22:43:00.002+07:00

Dalam salah satu diskusi dengan para pengembang aplikasi Learning Management System (LMS) khususnya adalah DOKEOS, hal menarik yang mereka sampaikan adalah mereka baru saja menyelesaikan pekerjaan dengan Kementrian Pendidikan Thailand (Ministry of Education of Thailand).

Website yang ditunjukan adalah http://www.noeplaza.org. Website ini saat ini (Sep 2011) melayani hingga 100.000 user dan mereka akan mengarah hingga 1 juta user pada tahun ini juga. Dokeos sendiri juga memiliki beberapa versi, ada yang opensource dan versi Pro. Versi Pro inilah yang disarankan untuk digunakan, tentu saja tidak gratis dan biayanya cukup mahal, tapi bila dibandingkan dengan manfaatnya, tentu lebih banyak manfaatnya.

Silahkan mencoba dan menggunakan aplikasi ini, dapat didownload disini (www.dokeos.com). Sedangkan untuk implementasi dan pengayaan kontennya, dapat menghubungi kami.

Dokeos or Dokeos PRO?

Dokeos is the Open Source alternative Learning System.

Dokeos – Open Source, will always be free of charge
Dokeos PRO – Open Source with commercial support and extended features

Redundant Array of Independent Disks (RAID) dengan QNAP

2011-09-01T13:43:00.001+07:00

Solusi QNAP Turbo NAS merupakan solusi yang mudah, murah dan terjangkau untuk mengembangkan NAS (Network Attached Storage). Dengan adanya NAS, maka kita dapat dengan mudah melakukan backup atas data-data kita, baik yang ada di PC ataupun server ke server NAS ini. Salah satu fitur yang harus ada di tiap NAS adalah RAID. Fitur ini akan sangat membantu apabila terjadi kegagalan dalam perangkat harddisk yang ada.

QNAP Turbo NAS series provides from 2-bay to 8-bay models for users to execute advanced RAID configurations. The high end 8-bay NAS supports RAID 0, 1, 5, 6, 10, 5+hot spare, 6+hot spare, 10+hot spare configuration. Considering the performance gain and extra redundancy, users can choose the most appropriate RAID configuration according to the demands to reduce the risk data loss caused by hard disk failure. QNAP NAS supports advanced RAID configurations and multiple RAID volumes on a single NAS:

RAID 0 (Disk Striping): performance gain but without redundancy

RAID 0 (striping disk) combines 2 or more hard drives into one larger volume. The data is written to the hard drive without any parity information and no redundancy is offered.
If you install four hard drives in the Turbo NAS and format the drives as “RAID 0”, the total capacity of the volume is 500GB x 4 = 2TB.
RAID 1 (Disk Mirroring): allows one disk failure

RAID 1 duplicates the data between two hard drives to provide disk mirroring.
If you install four hard drives in the Turbo NAS and format each pair of hard drives as “RAID 1”, the capacity of each RAID 1 volume is 1TB (500GB + 500GB). The total storage capacity of the NAS is 2TB.
RAID 5 (Disk Striping with parity): allows one disk failure

The data are striped across all the hard drives in a RAID 5 array. The parity information is distributed and stored across each hard drive. A minimum of three hard drives is required.
If you install four hard drives in the Turbo NAS and format the drives as “RAID 5”, the total capacity of the volume is 500GB x (4-1) = 1.5TB.
RAID 6 (Disk Striping with 2 parities): allows two disk failure

The data are striped across all the hard drives in a RAID 6 array. RAID 6 differs from RAID 5 that a second set of parity information is stored across the member drives in the array. The total capacity of RAID 6 disk volume is equal to the size of the smallest disk in the array x (no. of hard disks-2). RAID 6 tolerates failure of two hard drives at the same time.
If you install four hard drives in the Turbo NAS and format the drives as “RAID 6”, the total capacity of the volume is 500GB x (4-2) = 1TB.
RAID 10 (Disk Mirroring and Striping): allows one disk failure from each RAID 1 pair

RAID 10 combines four or more disks in a way that protects data against loss of non-adjacent disks. It provides security by mirroring all the data on a secondary set of disks while using striping across each set of disks to speed up data transfers.
If you install four hard drives in the Turbo NAS and format the drives as “RAID 10”, the total capacity of the volume is 1TB (500GB+ 500GB).

In addition, single disk and JBOD volumes are also supported for flexible configurations.

The Happiness Imperative: 4 Steps to Satisfied Help Desk Customers

2011-08-31T19:47:00.000+07:00

Posted by ITSM Guy on Jul 27, 2011 8:42:04 AM

We’ve all heard the jokes about the “helpless desk.” Employees complain about the lack of service. Help desk staff lament the lack of respect. The fact is the help desk represents a huge opportunity. It occupies critical real estate in the enterprise. It’s where IT meets the business, and ultimately, cements the impression that many employees have of the IT department as a whole. Keeping your help desk customers happy fuels business productivity and ensures the IT department is viewed as a valuable asset.

Boosting your help desk customers’ happiness quotient (HQ) is no small task as customer expectations of service and of receiving service are at an all-time high. Outside of their day jobs, a new generation of customers relies on emerging technologies for unlimited connectivity, mobility and access to unprecedented volumes of information, uninterrupted communication and 24/7 service. They anticipate the same conditions in the workplace. It’s this expectation that has helped spawn a much-talked-about trend: the consumerization of IT.

In a recent InformationWeek piece, columnist Jonathan Feldman wrote, “Consumerization is banging down the door of IT.”He continued, “…the CIOs I talk with do get it, but they're vastly outnumbered by their staff, and staffers don't necessarily get it yet. CIOs are going to have to take the time to educate their staff in what consumerization is, why it's not going away, and how it may even make their lives easier or better."

IT organizations that are serious about improving help desk service—and reputations—will embrace this new reality. The good news is that they don’t have to break new ground to get started. Companies in the business-to-consumer space are already blazing those trails, adapting to the ever-changing expectationsof their always-on, always-connected customers. Their best practices translate well to IT help desk principles.

How? Here are four steps to help you get started:

1] Help customers help themselves
Today’s help desk customers are technically savvy. They have come to expect service that’s timely—often, instant—effective and on their terms. If it doesn’t meet their expectations, they will seek resolutions on their own.

This does not bode well for the help desk’s reputation and can result in ineffective,even destructive, work-arounds that end up haunting IT staff.

Enter self-sufficiency. A self-service infrastructure allows customers to create and resolve their own incidents, freeing help desk staff from tending to the most repetitive, time-consuming incidents. This means, for example, allowing your customers to reset their own passwords and update tickets.

Asyou learn how your customers are using self-service, you will gain greater insight into their needs. You will also feel more comfortable about accommodating them, in a consistent, highly controlled manner. Then you can expand your service offering, allowing customers to submit hardware and software requests or providing systems access, for example. The result: Your customers enjoy greater flexibility and responsiveness, while your IT staff improves efficiency and control.

2] Promote transparency
Self-serviceworks when there is transparency. In other words, customers must have access to useful information that helps them resolve their problems (preferably delivered in compliance with ITILbest practices).

For example, how many tickets are opened when there’s a system-wide outage in your organization? Why not give your customers a way to find out if their problems spring from a universal issue before logging a ticket? Broadcast the details associated with IT issues that are currently impacting the organization and let your customers see what other employees are searching for. Give them access to a shared knowledge base to troubleshoot their own issues, while ensuring helpdesk staff can tap a broader knowledge base that archives past responses to customer questions and requests.

Transparency can have a halo effect, too. As customers have more access to and visibility ofthe information they need to resolve their issues, their level of trust in theIT organization grows. This can help break down the barriers between IT and thebusiness.

3] Make them feel at home
Today’s help desk customer represents a younger generation used to live chat, instant messaging, online discussion forums, tweets and status updates. By providing them with the tools and channels that resemble those they rely on every day,they can engage with IT on their own terms. They may even come to regard IT as a partner, invested in their success.

For example, with real-time collaboration tools, they can see where their peers are having trouble and how they’re resolving issues. When they’re operating in their own comfort zone, they’ll reach positive outcomes more quickly—and without the angst associated with processes that have been thrust upon them.

4] Hold yourself accountable
Thanks to the Internet, mobile devices and social media, word of mouth plays a greater role than ever in influencing reputation. The help desk is not immune. Your customers can quickly share their satisfaction—and disappointment—with your service. All it takes is a text here or an instant message there to compromise your reputation. By establishing a few accountability controls upfront, you can stave off the need for damage control later.

Startout by setting realistic service levels and soliciting buy-in from the business. Next, ensure your help desk is adequately staffed and skilled to deliver. Keep your customers in the loop by publishing the details of those service levels and clarifying expectations at every interaction.

Maintain open communication with your customers. Survey them on a regular basis to find out what’s working and what could be improved. Act on their recommendations and close the loop by reiterating their recommendations and sharing your resolutions.

Historically,the help desk has been home to a cultural divide. Those who staff it own the knowledge crucial to keeping the business moving forward. Their customers, increasing technically adept, are beholden to them. Sometimes, it seems like never the twain shall meet. To ensure they do, however, communication is key. That means embracing a new market reality and aligning help desk infrastructure and processes with evolving customer behaviors and expectations. Done right, it can boost everyone’s HQ.

See this in action with some really cool videos!

Solusi Pengaturan Udara Data Center dengan TATE

2011-08-29T16:32:00.000+07:00

Selain menggunakan Precision Air Conditioning (PAC), kita akan mengenal juga solusi pengaturan udara / sirkulasi di ruangan Data center. Salah satu solusi yang ditawarkan adalah menggunakan produk dari TATE. Berikut solusinya.

DirectAire™ & DirectAire™ X2
The High Density Directional Airflow Solution for Data Centers

Unlike other grates the DirectAire and DirectAire X2 angle the airflow toward the server rack to significantly reduce bypass air. DirectAire is designed for a one-to-one pairing with a standard 42U rack while DirectAire X2 is intended to provide even airflow delivery to racks on either side of the cold aisle in a legacy data center that has only one accessible airflow panel. Both offer the same directional airflow, strong durable design and improved energy performance.

The elimination of bypass air saves operating expenses in existing facilities and reduces capital expenditures on cooling equipment in new facilities. DirectAire's superior load performance is ideal for retrofit and new construction, easily integrating into your existing raised floor system.

DirectAire
Key Performance Characteristics

Directional air flow achieves a 93% total air capture
Pressure equalizing diffusion blades
Cools over 25kW per rack
68% open area delivers 2,600CFM @ .1" H₂O
Reduces capital expenditures on cooling infrastructure by 40%
Over 40% annual fan energy savings
2,500 lbs design load boosted to 3,000 lbs with HD stringer

DirectAire X2
Key Performance Characteristics

Allows for directional airflow delivery to two racks when the existing cold can only accommodate one airflow panel.
Capable of cooling >14kW per rack due to evenly split nature of directional airflow paths.

Total Air Capture & Data Center Airflow

Total Air Capture (TAC) rate refers to the amount of air delivered through the airflow panel that is then captured by the server rack. The server rack profile below represents a standard 24" x 76" server rack. Lines have been added to show the three zones of the server rack. Zone 1 represents the bottom of the rack closest to the floor and Zone 3 represents the top of the rack farthest from the air supply. You will notice that the DirectAire grate delivers 93% of it's 2,600 CFM at .1" H2O to the face of the server.The data reported on the smoke test images below show the distribution of airflow through both panels for each zone in a 42U rack. You will notice the airflow through the DirectAire grate is spread evenly across the three zones of the rack. When racks are placed 6" from the edge of a DirectAire X2 panel as shown the airflow is divided evenly between the two adjacent racks.

DirectAire 2600 CFM Delivered @ .1" H₂O 2420 CFM Captured 93% TAC	DirectAire X2 2840 CFM Delivered @ .1" H₂O 2752 CFM Captured 93% TAC

The DirectAire smoke test above shows directional airflow path and air capture rate per zone at the face of a standard 24" x 76" server rack.	The DirectAire X2 smoke test above shows directional airflow path and air capture rate per zone at the face of a standard 42U server rack.

Eliminate the Burden of Airflow Containment

Containment systems in a data center come with many challenges including fire code requirements, service distribution restraints and limited flexibility. Unlike other panels which throw air straight up in a vertical plume the DirectAire’s angular throw evenly distributes the majority of the air it delivers directly to the face of the rack providing effective containment when used in conjunction with best practices.


DirectAire’s 93%TAC rate enables you to gain near peak airflow without containment.	DirectAire X2 enables you to maximize airflow in aisles with a single row of airflow panels without containment.	Typical airflow panels require containment systems to ensure maximum airflow to the racks.

High Density Cooling Capacity

DirectAire’s ability to deliver high volumes of air directly and evenly across the face of the server rack gives it the unique ability to handle very high density equipment. The table below lists cooling capacities per rack based on a mathematical calculation for systems without containment.
(CFM x Total Air Capture %) / 120 (CFM need to cool 1kW @ 25°F ∆) = kW per rack.

DirectAire™ & DirectAire™ X2 CFM & Cooling Capacity
Pressure (in. H₂O)	CFM	DirectAire kW/Rack (93% TAC)	DirectAire X2 kW/Rack (93% TAC)
.02	1151	8.5	4.2
.04	1626	12.0	6.0
.05	1844	13.6	6.8
.06	2007	14.8	7.4
.08	2318	17.1	8.6
.10	2594	19.1	9.6
.12	2823	20.8	10.4
.14	3027	22.3	11.2
.16	3217	23.7	11.9
.18	3378	24.9	12.5
.20	3433	25.3	12.7

*Cooling capacities were calculated using the following formula:
(CFM x Total Air Capture %) / 126(CFM needed to cool 1kW @ 25ºF ) = kW per rack.

Strong & Durable

Both DirectAire’s feature all steel construction making them the strongest airflow panels on the market. With a 2000 lb Rolling Load, 2500 lb Design Load and a Minimum Safety Factor of 2.0 equipment can be moved over the airflow panels without worry.

DirectAire™ & DirectAire™ X2 System Performance Criteria*
Unerstructure	System Weight (lbs/ft²)	Static Loads		Rolling Loads		Impact Loads (lbs)	CFM (.10" H₂O)	Total Air Capture
		Design Loads (lbs)	Safety Factors	10 Passes (lbs)	10,000 Passes (lbs)
Bolted Stringer	13.0	2500	Min>2	2000	2000	200	2600	93%

*System load tests are conducted following CISCA's Recommended Test Procedures with the exception of Design Load. Design Load is a CISCA Concentrated Load Test performed on actual understructure using yield pint and safety factors in place of deflection.

Improve Data Center Financial Performance
DirectAire maximizes the financial performance of any new or existing data center. The precise delivery of air reduces bypass airflow allowing new facilities to reduce the number of CRAH units. Retrofits can set CRAH units with fixed speed fans to standby mode or adjust variable fan drives to operate at a lower static pressure, saving energy. Likewise the 93% TAC rate eliminates the need for a full containment system. The facilities overall cooling capacity will also be improved allowing for the addition of IT equipment without the capital investments on infrastructure.

How mature is your datacenter?

2011-08-26T22:39:00.001+07:00

By David Chernicoff | August 25, 2011, 6:39am PDT

It should come as no surprise that the changes in technology and business needs that impact the datacenter are coming along at a fast and furious pace. With the term 'green" being applied to just about everything related to the datacenter, operators are continually looking for ways to improve their business processes and to evaluate what their future needs will be, not just in terms of performance and price, but also using metrics that were unthought-of of a decade ago, such as sustainability, carbon impact, and energy efficiency.

With the greengrid.org's Data Center Maturity Model, a datacenter operator can find the context for all areas of their datacenter operation. Despite it's name, the metric isn't one that determines where you are in the lifecycle of your datacenter, but rather one which determoines how well situated your current datacenter is in terms of meeting the current standard for an efficient operation and how well positioned it is for the future.

The metric considers all areas of datacenter operation from facilities to IT loads, and allows the user to determine where in the datacenter operations world their facility is on, above, or behind the curve. It does this by providing infomatioon that was derived by starting with a datacenter implementation whichis strictly olkd school and has put no effort into future proofing or even meeting current standards that define a green and business effective datacenter, then builds on that base through five levels of datacenter maturity that show you where your facility is in terms of current datacenter trends.

The evaluative criterion, which is fairly detailed, is broken down into five levels:

Level 0: This is the baseline level. Little to no progress has been attempted or made in m oving the datacenter towards being a more efficient and greener facility.

Level 1: At this level, management is aware of the current best practices for their datacenter and has begun to implement policies and planning that will bring them in line with current standards.

Level 2: At this level, the facility is doing a good job meeting current best practices standards for their day to day operations.

Level 3/Level 4: Ath these levels steps are being taken to look towards the future, with changes being made to the datacenter that reflect future trends, standards, and long term goals.

Level 5: Visionary - Five years away. At his level the datacenter is going far beyond simply meeting the current best practices standard and is actively implementing and pursuing cutting edge technologies and strategies that are going to be the driving forces projected in datacenter technologies in the near future.

When you take a look at the DCMM chart you can see that not every aspect of your datacenter is likely to fit cleanly into a well-defined niche, but the model does give you a good idea of where all aspects of your datacenter operation stand, relative to planning and the future, and for that reason alone, it's worth a good look.
build-access-manage on www.dayaciptamandiri.com

Mengenal Data Center Maturity Model

2011-08-26T22:36:00.001+07:00

The Green Grid has developed the Data Center Maturity Model (DCMM) and supporting white paper to outline capability descriptors by area such that users can benchmark their current performance, determine their levels of maturity, and identify the ongoing steps and innovations necessary to achieve greater energy efficiency and sustainability, both today and into the future. The maturity model touches upon every aspect of the data center including power, cooling, compute, storage and network. The levels of the model outline current best practices and a 5-year roadmap for the industry.

Downloads:
DCMM - Full Model
DCMM - All Individual Sections in Zip File
DCMM - Compute Section
DCMM - Cooling Section
DCMM - Management Section
DCMM - Network Section
DCMM - Other Facility Section
DCMM - Other IT Section
DCMM - Poster (Standard E)
DCMM - Poster (A0)
DCMM - Power Section
DCMM - Storage Section

Download lengkap disini:
http://www.thegreengrid.org/Global/Content/Tools/DataCenterMaturityModel.aspx
build-access-manage on www.dayaciptamandiri.com

KEUNGGULAN AXIS NETWORK VIDEO SURVEILLANCE

2011-08-26T08:09:00.002+07:00

AXIS Network Video Surveillance System memiliki banyak kelebihan dan memberikan banyak fungsi yang tidak dimiliki oleh Analog Video Surveillance System. Kelebihannya termasuk akses secara remote, kulaitas gambar superior, event management and kemampuan intelligent video, sangat mudah diiintegration dengan system lain.

Remote accessibility

Network cameras and video encoders can be configured and accessed remotely, enabling multiple, authorized users to view live and recorded video at any time and from virtually any networked location in the world. This is advantageous if users would like a third-party company, such as a security firm, to also gain access to the video. In a traditional analog CCTV system, users would need to be at a specific, on-site monitoring location to view and manage video, and off-site video access would not be possible without such equipment as a video encoder or a network digital video recorder (DVR). A DVR is the digital replacement for the video cassette recorder.

High image quality

In a video surveillance application, high image quality is essential to be able to clearly capture an incident in progress and identify persons or objects involved. With progressive scan and megapixel technologies, a network camera can deliver better image quality and higher resolution than an analog CCTV camera.

Image quality can also be more easily retained in a network video system than in an analog surveillance system. With analog systems today that use a DVR as the recording medium, many analog-to-digital conversions take place: first, analog signals are converted in the camera to digital and then back to analog for transportation; then the analog signals are digitized for recording. Captured images are degraded with every conversion between analog and digital formats and with the cabling distance. The further the analog video signals have to travel, the weaker they become.

In a fully digital IP-Surveillance system, images from a network camera are digitized once and they stay digital with no unnecessary conversions and no image degradation due to distance traveled over a network. In addition, digital images can be more easily stored and retrieved than in cases where analog video tapes are used.

Event management and intelligent video

There is often too much video recorded and lack of time to properly analyze them. Advanced network cameras and video encoders with built-in intelligence or analytics take care of this problem by reducing the amount of uninteresting recordings and enabling programmed responses. Such functionalities are not available in an analog system.

Axis network cameras and video encoders have built-in features such as video motion detection, audio detection alarm, active tampering alarm, I/O (input/output) connections, and alarm and event management functionalities. These features enable the network cameras and video encoders to constantly analyze inputs to detect an event and to automatically respond to an event with actions such as video recording and sending alarm notifications.

Setting up an event trigger using a network camera’s user interface.

Event management functionalities can be configured using the network video product’s user interface or a video management software program. Users can define the alarms or events by setting the type of triggers to be used and when. Responses can also be configured (e.g., recording to one or multiple sites, whether local and/or off-site for security purposes; activation of external devices such as alarms, lights and doors; and sending notification messages to users).

Easy, future-proof integration

Network video products based on open standards can be easily integrated with computer and Ethernet-based information systems, audio or security systems and other digital devices, in addition to video management and application software. For instance, video from a network camera can be integrated into a Point of Sales system or a building management system.

Scalability and flexibility

A network video system can grow with a user’s needs. IP-based systems provide a means for many network cameras and video encoders, as well as other types of applications, to share the same wired or wireless network for communicating data; so any number of network video products can be added to the system without significant or costly changes to the network infrastructure. This is not the case with an analog system. In an analog video system, a dedicated coaxial cable must run directly from each camera to a viewing/recording station. Separate audio cables must also be used if audio is required. Network video products can also be placed and networked from virtually any location, and the system can be as open or as closed as desired.

Cost-effectiveness

An IP-Surveillance system typically has a lower total cost of ownership than a traditional analog CCTV system. An IP network infrastructure is often already in place and used for other applications within an organization, so a network video application can piggyback off the existing infrastructure. IP-based networks and wireless options are also much less expensive alternatives than traditional coaxial and fiber cabling for an analog CCTV system. In addition, digital video streams can be routed around the world using a variety of interoperable infrastructure. Management and equipment costs are also lower since back-end applications and storage run on industry standard, open systems-based servers, not on proprietary hardware such as a DVR in the case of an analog CCTV system.

Furthermore, Power over Ethernet technology, which cannot be applied in an analog video system, can be used in a network video system. PoE enables networked devices to receive power from a PoE-enabled switch or midspan through the same Ethernet cable that transports data (video). PoE provides substantial savings in installation costs and can increase the reliability of the system. More on Power over Ethernet.

A system that uses Power over Ethernet.

Mengenal jenis-jenis RAID

2011-08-25T17:46:00.000+07:00

Dalam beberapa kali pekerjaan, client meminta untuk dipasangkan RAID. RAID adalah singkatan dari
Redundant Array of Inexpensive (Independent) Disks. Ada beberapa tipe RAID yang sering digunakan, diantaranya: RAID:

RAID 0
RAID 1
RAID 5
RAID 10 (also known as RAID 1+0)

This article explains the main difference between these raid levels along with an easy to understand diagram.

In all the diagrams mentioned below:

A, B, C, D, E and F – represents blocks
p1, p2, and p3 – represents parity

RAID LEVEL 0

Following are the key points to remember for RAID level 0.

Minimum 2 disks.
Excellent performance ( as blocks are striped ).
No redundancy ( no mirror, no parity ).
Don’t use this for any critical system.

RAID LEVEL 1

Following are the key points to remember for RAID level 1.

Minimum 2 disks.
Good performance ( no striping. no parity ).
Excellent redundancy ( as blocks are mirrored ).

RAID LEVEL 5

Following are the key points to remember for RAID level 5.

Minimum 3 disks.
Good performance ( as blocks are striped ).
Good redundancy ( distributed parity ).
Best cost effective option providing both performance and redundancy. Use this for DB that is heavily read oriented. Write operations will be slow.

RAID LEVEL 10

Following are the key points to remember for RAID level 10.

Membangun Modular Data Center

2011-08-12T04:58:00.001+07:00

Membangun Modular Data Center merupakan suatu tantangan tersendiri. Bukan hanya karena mungkin ini akan merupakan suatu hal yang baru untuk Indonesia, dimana selama ini, pembuatan dan pengembangan data center seringkali mengalami kendala apabila berkaitan dengan tempat. Maka pemilihan konsep modular data center tidak dapat dielakkan lagi.
Berikut adalah pengalaman menarik yang dilakukan oleh UCLA dalam membangun data center modular mereka.

Inside the Box: UCLA's New Portable Data Center

When UCLA found out that a planned upgrade to its brick and mortar data center was going to surpass the original budget estimate by several million dollars, it began thinking "inside the box"--and chose cargo-container computing.

By Dian Schaffhauser
08/11/11

The latest and potentially most powerful research data center at the University of California Los Angeles (UCLA) was delivered on the back of a flat bed truck from Austin, TX. It was put in place with a crane. The facility resembles the kind of container used to run portable recycling centers. But when it's fully loaded and performing research in physics, economics, genomics, and biochemistry, among other disciplines, the Performance Optimized Datacenter, or POD, will support more than 1,500 compute nodes. This far exceeds the campus' traditional "brick and mortar" data centers in sheer computing power, and yet it fits into a compact space of 40' x 8'.
The story of UCLA's "pod" began in January 2008. At that time, 18 clusters of high performance computing were being delivered from two primary locations, the Math Sciences data center and the Institute for Digital Research and Education (IDRE) data center. Between the two, researchers could run jobs on any combination of about 800 nodes. But capacity was fairly well tapped out, according to Bill Labate, director of UCLA's Academic Technology Services and managing director of IDRE.
IDRE works as a kind of shared service. "People 'buy' nodes and then we integrate them," said Labate. Technically speaking, users don't really buy the nodes and hand them over; IDRE does the purchasing, based on well researched specs that provide high value for a low price; operations are ultimately funded by the 175 research groups in 64 departments and centers on campus that partake of the center's services and equipment.
A Plan for Growth
Given that the IDRE center had physical space available, the Institute put together a proposal to increase computing capacity. It brought in a third-party data center engineering firm to do a quick estimate of what the project would take. The needs were substantial. The goal was to squeeze in 1,600 computer nodes; but the existing power infrastructure could only support about 400 nodes. Somehow, the center would have to be revamped to support the dramatically increased wattage required by those additional nodes and the cooling they'd require. The consulting firm's estimate came to $4.6 million. Based on that number, the university granted IDRE funds to do its build-out.
That's when IDRE knuckled under to sort out various configurations for the project. The center brought in another consulting firm to do a more detailed cost estimate. This time, however, the estimate for 1,600 nodes exceeded $7 million. A second proposal for an 800-node build-out came in at $4 million.
"We were stuck almost $3 million low in budget," Labate said. "We went through a whole series of [scenarios]: What if we only do this many nodes capacity? What if we go to these hot aisle containment systems? It got down to where it was almost ridiculous to do something with this brick and mortar data center."
Computing in a Box
At the same time modular data centers, also called "containerized data centers," were getting media attention. Sun Microsystems had previewed "Project Blackbox," in late 2006. In mid-2008 both HP and IBM began publicizing their modular data centers. All promised to reduce energy usage, a major consideration in data center expansion. According to a 2010 study by Gartner, energy-related costs account for about 12 percent of overall expenditures in the data center, a share that's expected to rise as energy costs themselves rise.
Labate began having conversations with people at other institutions that were trying these new kinds of containerized set-ups, including UC San Diego and Purdue University, both major research universities. "We started thinking, these modular data centers could be a viable alternative."
Due diligence led the university to settle on HP's pod for four compelling reasons: density, price, flexibility, and energy efficiency. The pod could contain 1,500 nodes, nearly the same count as the planned data center build-out; but the price would be only $2 million versus $7 million.
When IDRE was in the middle of its shopping, it discovered that not all modular data centers are alike. "Some of the modular data centers required you to have specific equipment--and as you can imagine, the equipment was specific to the vendor of that particular unit," noted Labate. "That would have forced us to standardize forever on that particular node, which is something we would never want to do. With the HP pod, we can put anything we want in there."
That flexibility is important. The various compute clusters on campus currently carry four brands of equipment in all kinds of configurations. But on a regular basis, IDRE goes out to bid on computing nodes to find the optimal combination of feature set for price. The current choice happens to be HP, he explained. "But that's not to say there might not be another vendor in the future that comes along that meets that price/performance curve."
As of August 2010, the minimum standards for those computer nodes are:

1U, rack-mounted; half-width preferred (two nodes sit side by side in the slot);
Dual six-core 2.6 GHz Intel Core i7 or Xeon 2.66GHz CPUs;
4 GB of memory per core;
160 GB to 250 GB hard drive per node;
A Gigabit Ethernet port, DDR/QDR InfiniBand interconnect, and PCI-Express slot; and
Three-year warranty.

Preparing for Pod Arrival
UCLA placed the order for an HP 40c pod in October 2010. The vendor could have shipped it within six weeks, but, as Labate pointed out, "You have to build a site to put this thing on." Rather than going through the exercise of accepting delivery of a 43,000-pound retrofitted cargo container, stashing it somewhere, then hauling it out again for final placement, the campus told HP to keep the pod in its Austin factory until the site preparation was done.

A crane lowers UCLA's pod into its new home, a former loading zone.

Working closely with the facilities and capital planning staff members, as well as HP, IDRE identified a former loading zone and storage area on the main campus that fit several criteria: The pod would be hidden so as not to mar the aesthetics of the other buildings on campus; it was sizable enough to accommodate not just one but two pods, for the day when UCLA decides to increase its high performance computing capacity; and the site could accommodate the major upgrade to power and chilled water that would be necessary for the running of both the new pod and the future pod.
To support the 110,000 pounds the pod would weigh once the equipment was in place, workers poured a concrete slab that Labate estimated to be between two and three feet thick.

The portable data center in place. Loaded, it will weigh about 110,000 pounds.

Labate noted that HP would have delivered the pod equipped with its computing components, ready to plug in and add to the network. That's the way it's promoted on the Web site: "fully integrated and tested ... as part of a complete data center solution." "We didn't want to go that route," he said. "It came from Austin to L.A. on a truck, and I didn't want to subject my equipment to that stress."
Insulation in the Extreme
Once the site was done and the pod delivered, a crane lifted the pod off the flatbed and onto the slab, and it was ready to outfit. On the interior, the pod holds 22 racks, each 50U tall or about 88 inches, along the 40-foot wall. Opposite is a narrow aisle wide enough for accessing and moving equipment.
To control the climate, blowers on the ceiling force air conditioning downward; hot exhaust goes out the back and rises up, enters the coolers, gets cooled, and sinks down again. Equipment located on the "hot aisle" side of the pod, where all the hot exhaust blows, is actually accessible from the outside. The pod is outfitted with sensors for temperature, chilled water supply, and humidity, as well as leak detectors under the water mains and overhead condensate drip pan.
Describing the pod as "really solid," Labate observed, "When you walk inside, with all of this equipment running and 36 blowers--it's extremely loud. You go outside, and you can't hear a thing. You can't feel anything on the outside. You don't feel cold when you touch the metal."
He estimated that the highly maximized environment saves about a third more power than that which would have been required by a brick and mortar data center.
"It's very Spartan," Labate said. "It's a purpose-built data center with extremely tight engineering for the purpose of being highly energy efficient. It's not something you want 10 or 15 people to try to get into. It's strictly made for the equipment, not the people."
Proximity to the other data centers was fairly unimportant to the placement decision, Labate said. All of the centers are linked over the campus networking backbone for Ethernet connectivity and interconnected by wide area Infiniband for input/output.
Because the pod's monitoring systems--both environmental and on the computing gear--can be managed remotely, Labate anticipated weekly visits to the pod to handle work that needs to be done. "The No. 1 thing is keep as many nodes up and running as possible. If we have a catastrophic failure, we're going to go fix it. But if a hard drive goes out or memory goes bad, we'll queue those up and send somebody out there once a week."
Mishaps and Skeptics
In the 10 weeks the pod has been in place, IDRE has loaded about 250 nodes into the racks--between 15 percent and 20 percent of capacity--which is just about where it needs to be right now. During a recent check, Labate said, the entire system was running at 95 percent--about 733 jobs--across all three data centers. "When you run on this system, you have no idea where you're running, nor do you need to know. That's all handled in the background with a scheduling system."
But there's still a bit of "teething" going on with the new environment. It hasn't been hooked into the campus alarm or fire systems yet. And, Labate added, more people need to get inside to learn about the new layout. In its short time on campus, that newness has already caused a mishap. Twice, the same vendor contracted to maintain the FM-200 fire suppression system has accidentally discharged the gas. "They know how to do FM-200. They're not familiar with the actual pod configuration."
As might be expected, the idea of a pod-based data center was off-putting to some of the data center technical crew, Labate said. "When the rubber meets the road, they have to be the ones to maintain it," he pointed out. "They have to work in it, put equipment in it."
IDRE sent a couple of people to the Austin factory to watch how the container was built. HP brought a pod to a local movie studio and members of IDRE took a piece of equipment there to see how it would fit. Eventually, the skeptics warmed up to the new approach. "They started to realize what it is," he said. "This isn't a building. It isn't a rehearsal studio. It isn't an office. It's a data center, period. That's all it is. It doesn't claim to be anything else."
So while most people were skeptical that this was actually a good decision, Labate noted, "in the end, it turned out to be probably the best decision we could have made."

About the Author

Dian Schaffhauser is a writer who covers technology and business for a number of publications. Contact her at dian@dischaffhauser.com.

Selamat kepada JOBSTREET INDONESIA

2011-08-09T05:29:00.000+07:00

Selamat kepada PT JOBSTREET INDONESIA yang menempati kantor barunya. Dengan menggunakan teknologi structure cabling system, dilengkapi dengan perangkat ruang server serta implementasi Hybrid IP PBX, maka Jobstreet memulai layanannya di tempat barunya.
Kami bangga melayani Anda.

Menggabungkan flash-softphone di website dengan 3CX IPPBX

2011-08-08T23:42:00.001+07:00

Menggabungkan flash-softphone di website dengan 3CX Phone System

Salah satu hal yang menarik dari produk-produk yang kami jual adalah ternyata diantara produk tersebut dapat saling berinteraksi. Salah satunya adalah produk OZEKI Webphone dengan 3CX Phone System, silahkan simak dibawah ini.

How to add a Flash softphone to your webpage, if you use 3CX phone system

This guide explains how to connect Ozeki Webphone to 3cx Phone System. This solution provides you an efficient system for managingVoIP calls arriving from your website. Watch the video tutorial and followthe configuration steps to realize this excellent solution.

Video:

How to add a Flash softphone to your webpage, if you use 3CX phone system

Ozeki Webphone is a browser to phone solution that uses Voiceover IP (VoIP) technology to place calls over the Internet. Ozeki Webphone includes two components: a website component, called Webphone and a server side component called Ozeki Webphone gateway.

Using VoIP technology is less expensive than traditional phone services. A fully featured webpone (suchas Ozeki Webphone) offers all the functions of a traditional phone to establishcalls. Your Website visitors can use the keypad to dial the assigned phone number and its display will inform them about the exact status of calls. The advantage of a fully featured webphone is that it ensures real calling experience plus its keypad can also be used for IVR or for other telephone functions.

This configuration guide demonstrates how easy to connect Ozeki Webphone to your3cx PBX.

System architecture

If you follow the configuration guide below you will have a telephone system that works as follows:

Let's see how this system works with the help of an example. Let's say you havetwo VoIP telephones connected to your PBX. After this configuration below, OzekiWebphone Manager will also be connected to your PBX as the third extension. So the Ozeki Webphone Manager will be handled as a client such as the VoIP phones.

When a website visitor decide to call you using Ozeki Webphone on your webpagethe following will happen:

Figure 1 - Incoming call from the web

Ozeki Webphone Manager will register in the PBX
The incoming call is forwarded to the PBX by the Ozeki Webphone Manager
The assigned phone will be ringing
The connection is created and you can start to talk with your website visitor

That's simple but effective. Now learn the steps how to realize this excellenttelephone system!

Configuration steps

Before you start to configure this solution it is assumed that you havealready installed the follows:

3cx Phone System
IIS with a basic website

Step 1 - Download and install Ozeki Webphone

First of all, I downloaded Ozeki Webphone installer and extracted it to the PC (Figure 2).

Figure 2 - Ozeki Webphone setup

Start Ozeki Webphone Installer. The installer will check the prerequisites. One of theprerequisites is the .Net Framework 4. If you do not have Microsoft .Net Framework 4 installed on your PC then the installer will install this component. Accept the license agreement to start the installation(Figure 3).

Figure 3 - Accept license agreement

The installer downloads and install .Net Framework 4 automatically (Figure 4).

Figure 4 - Installation of .Net Framework 4.0

Then the installation wizard of Ozeki Webphone also starts. First you need to select how do you wish to serve the content that is required forOzeki Webphone. In this example I use an external webserver so I select I want to serve the content from an external webserver option and click Next (Figure 5).

Figure 5 - Ozeki Webphone installation wizard

After installation the Help window of Ozeki Webphone appears automatically. Hereyou can find detailed description of the webphone (Figure 6).

Figure 6 - Help window of Ozeki Webphone

Step 2 - 3cx configuration

Now start the Windows Management Console of 3cx from Start menu (Figure 7).

Figure 7 - Start Windows Management Console

Figure 8 - Login

Go to Extensions menu and click on Add extension (Figure 9). In this example clients can register in two extensions. To extension 100a land line telephone will register in, to extension 101 the Webphone Managerwill register in our example.

Figure 9 - Add extension

On the configuration form specify the Extension Number.For authentication also enter ID and Password (Figure 10).

Figure 10 - Specify the parameters

Click on OK to save the changes (Figure 11).

Figure 11 - Save changes

Ozeki Webphone settings

Now go to Settings menu in Ozeki Webphone Manager and click on SIP accounts menu item. In this way SIP accounts windowappears. Click on Add to add the extension that have been registered in the PBX (Figure 12).

Figure 12 - SIP accounts window

Enter the following parameters:Display name, User name, Register name, Register password. In this example I have registered Ozeki Webphone Manager with extension number 101. In Domain server field enter the IP address of the computer on which the PBXhas been installed. Finally, click Save to save changes (Figure 13).

Figure 13 - Add a component

Click on Save in SIP accounts window, as well (Figure 14).

Figure 14 - Save changes

Now I copy the content of Webcontent directory of Ozeki Webphone to the directory of my webserver. To do so go to the install directory (Program Files\Ozeki\Ozeki Webphone) and open Webcontent directory (Figure 15).

Figure 15 - Webcontent directory

I copy the content of Webcontent directory intoinetpub\wwwroot\testwebphone directory (Figure 16).

(Webcontent directory contains files that are need to be served for theproper functioning of Webphone. The IIS webserver has the following filestructure: C\inetroot\wwwroot\... The files can be found here will be theroot directory for the website. For example: index.html. Testwebphone directorywill include the webphone (the html).)

Figure 16 - Copy the content of Webcontent directory

In order to create the html file for the webphone go to Ozeki Webphone Manager\Generate html\Fully featured webphone (Figure 17).

Figure 17 - Generate html

In the html generator window select Webphone. The HTML code will be generated. Click on Copy to clipboard (Figure 18).

Figure 18 - Generated html

Now start a simple text editor that is able to save texts intoplain text format e.g. Notepad and create a basic html document. Then Pastethe generated html code between the body tags (Figure 19).

Figure 19 - Paste the html code

Save the html document (Figure 20).

Figure 20 - Save html document

In this example the html document is saved as "test.html" intowwwroot\testwebphone directory (Figure 21).

Figure 21 - Test.html file

After you saved the html document navigate to the created html file. In this example the path is: http://localhost/testwebphone/test.html(Figure 22).

Figure 22 - Full path to the html document

Finally the Ozeki Webphone interface appears. If the registrationis successful then you can see Successfully registered notification on its display (Figure 23).

Figure 23 - Successfully registered webphone

Testing the system

For demonstration I call extension 100 (that is theVoIP hard phone) from the Ozeki Webphone (Figure 24). Use the keypad to enterdigits.

Figure 24 - Test call

Then camera and microphone access needs to be allowed (Figure 25).

Figure 25 - Allow camera and microphone access

Finally the land line phone is ringing so the first call issuccessful (Figure 26).

Figure 26 - Successful call

In conclusion...

Now the configuration is complete and you can start to use yourimproved telephone system efficiently. You can enjoy the instant benefit: from now on your website visitors can call you from your websites free of charge.

Kami mencari tim developer

2011-08-07T09:12:00.001+07:00

Kami kembali membuka kesempatan bermitra jangka panjang bersama dengan kami untuk meraih masa depan bersama:
1. Asp Programmer
- mengembangkan modul kiosk berbasis ASP
- mengembangkan modul HRIS berbasis ASP
- pengalaman 1 thn di ASP
- menguasai MSSQL
- sistem kontrak 1 thn / freelance onsite

2. PHP programmer
- mengembangkan modul aplikasi MLM, SMS, ERP, SIKA
- pengalaman 1 thn di PHP/MySQL
- mengerti MySQL
- sistem kontrak 1 thn / freelance onsite

3. Application Implementer
- mengerti SDLC
- mengerti dasar PHP/ASP/MSSQL/MySQL
- komunikasi aktif
- bersedia bekerja di client
- sistem kontrak 1 thn

4. Sistem Analyst
- mengerti SDLC
- mengerti Project Management
- mengerti PHP/ASP/Mssql/Mysql.
- sistem kontrak 1 thn / freelance onsite

Silahkan kirimkan cv ke hrd@dayaciptamandiri.com

Kami tunggu segera.
thanks,
Fanky
08121057533

build-access-manage on www.dayaciptamandiri.com

PT. Daya Cipta Mandiri Solusi

10 skills for developers to focus on in 2012

The Top 10 Strategic Technologies for 2012

Pemasangan firepro

Rak ber-MCB

12 Steps to a Greener Datacenter

Magic Quadrant for Externally Facing Social Software

Magic Quadrant for Externally Facing Social Software

What You Need to Know

Magic Quadrant

Market Overview

Market Definition/Description

Inclusion And Exclusion Criteria

Added

Dropped

Evaluation Criteria

Ability to Execute

Completeness Of Vision

Leaders

Challengers

Visionaries

Niche Players

Vendor Strengths and Cautions

Adobe

Strengths

Cautions

Demand Media

Strengths

Cautions

Drupal-Acquia

Strengths

Cautions

Ektron

Strengths

Cautions

EPiServer

Strengths

Cautions

Huddle

Strengths

Cautions

IBM

Strengths

Cautions

Igloo

Strengths

Cautions

INgage Networks

Strengths

Cautions

Jive

Strengths

Cautions

Liferay

Strengths

Cautions

Lithium

Strengths

Cautions

Microsoft

Strengths

Cautions

MindTouch

Strengths

Cautions

Mzinga

Strengths

Cautions

ONEsite

Strengths

Cautions

OpenText

Strengths

Cautions

Telligent

Strengths

Cautions

Produk baru 2012: Enterprise Social Network

Kami mengembangkan produk dan inovasi baru dengan mengembangkan dan mengimplementasikan Enterprise Social Network software system dengan menggunakan Drupal Commons..

An Analysis of Acquia's Drupal Commons

NetFlow Analyzer 9.5 LAUNCHED!
Get Medianet reporting for FREE! Upgrade Now!