Magic Quadrant for IT Service Support Management Tools
20 August 2012 ID:G00231576 Analyst(s): Jeffrey M. Brooks , Jarod Greene VIEW SUMMARY IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organizations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operations maturity improvement efforts. Market Definition/Description IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the act…
Asia-Pacific PC shipments down, China suffers first dip: Gartner
Summary: For the first time in history, China has recorded a PC shipment decline as the market in the region takes an overall hit, according to analyst firm Gartner.  Follow @spandaslui PC shipments in Asia-Pacific have dropped 2.6 per cent in Q2, year on year, to 30.3 million units, with China experiencing its first ever PC shipment decline, according to Gartner. The PC category includes desktop and mobile PCs. Last month, the analyst firm reported that worldwide PC shipment figures remained flat in the same period. In Q2, Australia suffer…
The five hottest IT trends of 2012, so far
By Jason Hiner | August 16, 2012, 12:28 PM PDT  As part of what we do at TechRepublic we talk to a lot of CIOs who are planning budgets, IT professionals who are planning projects, and IT vendors who are selling products. That gives us a lot of valuable insights into which way the winds are blowing in IT. With that in mind, it's time to take a look at the IT trends that have the most momentum behind them so far in 2012. Let's count them down. 5. The projectization of IT Projects have always been a major part of IT, but in the past the…
Everyone use opensource
Apple, Microsoft, VMware: Everyone's building open-source software Summary: In the opening keynote at LinuxCon, Linux Foundation executive director Jim Zemlin observed that open source is now key to how all companies use to develop software—and yes he meant Apple, Microsoft, and VMware as well.  Follow @sjvn Jim Zemlin, the Linux Foundation's leader sees Apple, Microsoft, and VMware using open-source development. Why is it important for businesses to master open source? Zemlin said it's because "Software is the future of IT…
10 Taktik Pemasaran Social Media yang Dapat Cepat Diaplikasikan
Selasa, 12 Juni 2012 16:08 Saat Anda mulai menjalankan bisnis baru, Anda harus merbut perhatian konsumen. Salah satu cara tercepat untuk memulai ialah dengan memudahkan calon pembeli menemukan Anda. Mulailah dengan mengembangkan taktik marketing yang memberikan nilai tambah dan melibatkan pelanggan lebih baik. Taktik jejaring sosial yag sederhana dapat secara tak langsung membantu Anda melakukan ini dan jika Anda melakukannya dengan benar , traffic akan naik, mengubah pengunjung menjadi pembeli, mengubah prospek menjadi penjualan dan mungkin…
Learn to trust your people
Editor's note: J. Keith Murnighan is Harold H. Hines Jr. distinguished professor of risk management at the Kellogg School of Management, Northwestern University, and author of the recent book, "Do Nothing! How to Stop OverManaging and Become a Great Leader." (CNN) -- Far too many leaders do too much. Does this include you? If you can't take a two-week vacation without your cell phone, your laptop and your tablet, it probably does. Don't get me wrong -- this is not unusual. Instead, it's natural: our ancestors --…
5 Simple Steps to ISO Certification
5 Simple Steps to ISO Certification A fixed fee, tailored solution to ISO certification ISO certification could not be easier for your business. With IMSM’s fixed fee, flexible approach you know where you are financially from start to finish. Identify and understand your business requirement 1 What does success look like? “What does success look like?” This question acts as a starting point. Once defined, we can ensure that our business solution delivers on your success criteria. We examine and outline your businesses key acti…
Apakah ISO 20000: 2005 IT itu?
ISO 20000: 2005 Information Technology ISO 20000 will optimise your IT infrastructure and reduce risk ISO 20000 will ensure you stay ahead in today’s online world. Your business needs to meet with the increasing client and business demands for consistent, quality and cost effective IT services. ISO 20000 will bring your business benefits, including: Reduce risk, cut costs and generate higher profit Improved efficiency, reliability and consistency of IT services More focused and consistent documentation processes Increase manageria…
Saatnya berpindah ke 802.11n
802.11n for Midmarket BYOD: Why now? Sangita Patel August 16, 2012 at 10:15 am PST We're in the midst of an incredible megatrend. We know it and we're living it. We all love our mobile devices; whether it's our laptop (yes, I'm sitting at my kids swim class typing away for work), our mobile phone (I'm getting texts on what's for dinner), or our tablet (where Draw Something awaits me). Apple recently stated that they have sold more than 67 million iPads in the recent 18 months. That is more than all the Mac sales in th…
ManageEngine ServiceDesk Plus Launches Project Management Beta
New Module Debuts at LEADit 2012 in Australia; Unifies Service Desk and the Project Management Office New ServiceDesk Plus features: project milestones and tasks integration, task planning management, effort estimation, Gantt view, and cost calculations Meet ManageEngine at LEADit 2012 in booth #S5 LEADit 2012 PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced the beta version of its Project Management module for the company's ITIL-ready help desk software, ServiceDesk Plus. Available im…
IT service management and automation
IT Service Management AND Automation: Now That's A Double Whammy Of Business-Enabling Goodness By Stephen Mann Created 06/21/2012 - 05:03 Submitted by Stephen Mann [1] on Thu, 06/21/2012 - 05:03 Blog post body A recent Forrester report [2] helps IT infrastructure and operations (I&O) leaders understand the business and IT impact of service management and automation (SMA). While both IT service management (ITSM) and automation can be used effectively in isolation, I&O organizations should be seeking to use them in tand…
Lima Level Kepemimpinan
Lima level kepemimpinan 1. Posisi / rights (hak) Orang mengikuti Anda karena mereka harus melakukan hal tersebut. Catatan: Pengaruh Anda tidak akan melampaui batasan-batasan deskripsi pekerjaan Anda. Semakin lama Anda bertahan di sini, semakin tinggi perputaran karyawan dan semakin rendah semangat juang. 2. Izin / Relationship (hubungan) Orang mengikuti Anda karena mereka ingin melakukan hal tersebut. Catatan: orang akan mengikuti Anda hingga melampaui wewenang yang ditetapkan kepada Anda. Level ini akan memungkinkan pekerjaan menjadi sesua…
Social Plugin