ITIL V3 from concept to practice by Microsoft

<http://mshelp.be/itil-v3-from-concept-to-practice-by-microsoft-112.htm>


Posted by Sven on december 16th 2007 to ITIL
<http://mshelp.be/category/itil/>, MOF <http://mshelp.be/category/mof/>

The IT Infrastructure Library (ITIL) has evolved from focusing on
functions in its first version, to processes in its second version, and
now—with ITIL version 3 (v3)—to addressing the entire service management
life cycle, from service conceptualization to continuous service
improvement.

The benefit of a full life-cycle approach is that you design services
that hold strategic value for the business and you continue to operate
and improve those services to continually meet business needs as they
evolve.

This paper articulates how Microsoft supports and extends this service
life-cycle approach. Microsoft's core service management strategy is to
deliver solutions for the effective and efficient integration of the
people, process, and technologies required for organizations to reap the
benefits of quality IT services. As shown in the following figure,
Microsoft provides people and process guidance with Microsoft Solutions
Framework (MSF) and Microsoft Operations Framework (MOF), management
tools with the System Center Family of products, and integrated
technology and guidance packages to handle complex problems with
Solution Accelerators. When combined, MSF, MOF, Solution Accelerators,
and System Center products support optimized service delivery and
management of the Windows® operating system platform—which in turn
delivers the core IT infrastructure required to support business
services and workloads.

You can read everything about it in this
<http://www.microsoft.com/downloads/details.aspx?FamilyID=edcaad48-1414-4447-8b1a-a866a146565d&DisplayLang=en>
paper.

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