PT Daya Cipta Mandiri Solusi

PT Daya Cipta Mandiri Solusi
Tlp. 021-29622097/ 98

Sunday, April 20, 2014

Pusing karena banyaknya masalah di IT?

Pusing karena banyaknya masalah di IT ? 
Anda tapi tidak punya catatan permasalahan yang muncul ? 
Anda punya tim IT, tapi seolah tidak bisa menjawab semua permintaan user ? 
Anda bingung untuk mengajukan anggaran IT karena tidak punya data permasalahan dan kebutuhan user selama ini ?

Maka tentu Anda perlu helpdesk IT.

Dengan adanya helpdesk IT, maka :
  1. mengetahui dengan pasti permasalahan yang muncul
  2. Mencatat pelaporan permasalahan
  3. Membagi kategori permasalahan yang muncul
  4. Mencatat tindakan atas permasalahan
  5. Membuat laporan permasalahan tiap bulannya
  6. Memudahkan user mengirimkan dan melihat status laporan permasalahan dan permintaan lain melalui email, dan portal user.
  7. Memudahkan akses informasi terkait hal yang sering ditanyakan user pada portal user.
  8. Memudahkan pelaporan analisa kebutuhan dan permasalahan user untuk pengajuan anggaran
Semua ini bisa dijawab dengan ServiceDesk Plus,  aplikasi terintegrasi helpdesk untuk keperluan anda. Dan yang menariknya, tidak ada biaya license untuk aplikasi ini. Anda cukup membayar biaya setup (instalasi & training). Anda menyediakan minimal hardware PC (Windows, Memory 2GB, Harddisk 250GB).

Hubungi kami untuk keperluan implementasi aplikasi ini di tempat anda.
Kontak: 021-29622097/98 atau HP 08121057533, atau kirim email ke sewa@dayaciptamandiri.com


Saturday, April 19, 2014

Solusi Knowledge Transfer dengan Epiplex500

Software ini membantu Anda mengimplementasi, mereview skill & penggunaan aplikasi Anda, mengoptimalkan e-Learning Anda, memudahkan user / pengguna mempelajari aplikasi.

Hal ini seiring dengan semakin tingginya biaya untuk training IT, khususnya untuk perusahaan yang memiliki cabang dan pengguna yang banyak. Roll-out aplikasi dan periode training bisa sangat memusingkan. Aplikasi akan membantu Anda menyiapkan pengguna mempelajari dan menggunakan aplikasi. Aplikasi ini juga akan melakukan proses dokumentasi dan pembuatan manual, bahkan mensertifikasi user yang telah berhasil menggunakan softwarenya.

Tertarik, kontak kami segera.


Epiplex500

Epiplex500 enables businesses to successfully execute IT driven business transformations by rapidly building high levels of competency amongst users of enterprise IT applications, delivering strong levels of user adoption. Hundreds of the leading companies of the world use Epiplex500 for a range of transformation initiatives such as ERP rollouts and upgrades, knowledge transfer during BPO transitioning stages, automated documentation and certification of user competency levels prior to go-live stage for key business transformations.
Epiplex500 enables automated capture of IT driven business processes executed by ‘Subject Matter Experts’ using the widest range of applications, including all major ERP products such as SAP, Oracle, IFS, Infor, Epicor, Microsoft and dozens of others and also from a wide range of other packaged and custom developed applications.
The captured processes can be rapidly and automatically converted into a range of knowledge objects, including interactive, media-rich simulations, E-Learning content and process documentation, for training end-users with best practices defined by a company’s experts. E-Learning content can be created in multiple languages, in the widest range of output formats. The accuracy, width and depth of the process capture reduce errors and loss in translation of process knowledge, preventing rework and saving time and costs
Epiplex500 can capture business processes from Windows, Java, Green Screen and Html applications, from CAD applications (CATIA, UGNX, etc.) and from those running under Citrix and other cloud environments.



 BENEFITS
Reduce implementation risk and increase end user adoption for  IT driven process transformations. Transfer procedural
knowledge in the most efficient and  effective manner to end users and prevent knowledge leakage during transfer.
 Capture a wide range of applications to produce documents, simulations,
and E-Learning content in multiple languages using a single authoring session.
 Slash costs and time associated with creating content in multiple languages. 


Enterprise Repository Management Server (ERMS) is a web-based application that facilitates the management and distribution of content created by multiple authors, enabling sharing and collaboration.
Once created files can be modified collaboratively, edited quickly and efficiently in response to changed business processes, dramatically reducing time, effort and costs involved in change management
 EpiTracker, a comprehensive
Learning, performance tracking and reporting system tracks the usage of
E-Learning content as users learn, practice, take tests or refer to knowledge content during training or while on the job enabling automatic certification of competency levels and continued refinement of learning design and content.

These performance metrics are presented in multiple drill-down reports. Several reports containing relevant performance metrics and indicators can then be evaluated and analyzed to determine training efficiency and learner competency at the user, module or group levels.
 Epiplex Content Management System ECMS, a portal based learning content repository is used for publishing role based learning content and tracking content usage. The ECMS portal enables the users to effectively complete their learning in a virtual environment.

ECMS enables the course manager to create users, group them and assign courses, providing credentials for user access and sets parameters for scoring, assessment and certification. Epiplex500 generated learning content can then be published with a single click and delivered directly to the target audience. In addition, ECMS tracks the usage of e-learning content and measure the effectiveness of knowledge transfer as end users learn, practice, take tests or refer to knowledge content during training or while on the job.