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ManageEngine Slashes IT Help Desk Expenses for 60,000+ Companies

ServiceDesk Plus Standard Edition Is Now Free, No Restrictions

• SMBs and enterprises with tight budgets can use a fully-functional IT help desk running in the cloud or on premise
• Promotes an organized approach to IT service management and evangelizes the benefits of ITIL processes internally
• View the online demo of ServiceDesk Plus at http://ow.ly/uf1GJ

PLEASANTON, Calif. - March 5, 2014 - ManageEngine, the real-time IT management company, today announced that the standard edition of its flagship IT help desk software, ServiceDesk Plus, is now available for free - with no restrictions, regardless of whether software runs in the cloud or on premise. Previously, ServiceDesk Plus Standard Edition was free for up to five technicians/agents. The move slashes IT help desk expenses for the 60,000+ companies that have already implemented ServiceDesk Plus Standard Edition and invites other companies to do the same by adopting the ManageEngine solution. An online demo of ServiceDesk Plus is available athttp://demo.servicedeskplus.com/.

With more than 750 help desk solutions available in the market, organizations find it difficult to choose help desk software that meets both their feature and financial needs. If they do find a solution that meets their feature and budget requirements, it often comes with restrictions or limitations based on the number of supported technicians, agents, tickets or users.

In response, ManageEngine becomes the first vendor to offer a fully-functional, IT help desk free of charge, with no restrictions on the number of agents, tickets or end users or on the amount of cloud storage supported. ServiceDesk Plus Standard Edition comes with full-fledged ITIL incident and knowledge management functionalities, including extensive reporting and dashboard capabilities that cover the full life cycle of IT help desk tickets.

"ManageEngine has always believed in changing the game in IT management software," said Raj Sabhlok, president, ManageEngine. "Last year, we made ITIL affordable for all businesses at just $995. This year, we've made the standard edition of ServiceDesk Plus free so that all enterprises, big and small, can start following an organized process of ITSM in their organizations. This is not just 'another help desk software.' It is one of the best in the market with loads of thoughtfully built features."

ManageEngine takes its gloves off and gives ServiceDesk Plus, the help desk software used by over 83,000 organizations across 186 countries in 29 different languages, at no cost. ManageEngine customers can now make use of as many agents, as many users and as many tickets as they want, for as long as they wish, at zero subscription cost!

Today's announcement is particularly beneficial to IT managers who find themselves bound by help desk restrictions and want to break free from those shackles and take IT service management to the next level. Similarly, offering ServiceDesk Plus Standard Edition for free opens doors for organizations that have not yet adopted standardized ITSM processes. With the help desk sitting at the core of ITSM, ManageEngine makes it possible for every organization, big or small, to have a world-class help desk and to take the first step towards organized IT. In fact, this is a giant leap for IT as more than 60,000 organizations that have already adopted the standard edition of ServiceDesk Plus get to slash their IT budgets this year.

Pricing and Availability

ServiceDesk Plus Standard Edition is available immediately and free forever. Annual maintenance/support contracts (AMCs) may be purchased separately. Visit http://www.manageengine.com/products/service-desk/free-it-help-desk-software.html to see what's available in the free edition.

For more information on ServiceDesk Plus, please visit http://www.servicedeskplus.com/, and for more information on ManageEngine, visit http://buzz.manageengine.com/. Follow the blog at http://blogs.manageengine.com, on Facebook at http://www.facebook.com/servicedeskplus and on Twitter at @ME_ITSM.

About ServiceDesk Plus

ServiceDesk Plus is comprehensive help desk software with integrated asset and project management capabilities built on ITIL framework. ServiceDesk Plus is trusted by more than 83,000 companies across 186 countries and is available in 29 different languages. With ServiceDesk Plus, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. For more information about ManageEngine ServiceDesk Plus, visit www.manageengine.com/servicedeskplus/.

About ManageEngine

ManageEngine delivers the real-time IT management tools that empower an IT team to meet an organization's need for real-time services and support. Worldwide, many established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corp. with offices worldwide, including the United States, India, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter at @ManageEngine.

Media Contact:

Ahana Govinda
ManageEngine
ahana.g@manageengine.com
Follow us on Twitter: @manageengine

Tampilan terbaru ServiceDesk Plus 9

ManageEngine ServiceDesk Plus UI update prepare to be blown away

Posted in Service desk By Erik Blum On March 4, 2014

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ManageEngine recently released ServiceDesk Plus 9. While they have implemented most requested features, user interface was left unchanged. When Microsoft releases new Windows version, UI is always changed or improved. That is not the case with SDP. While I am a bit critical about new features, that is mainly because I am an avid SDP user. We use enterprise version and it’s features. I admit I like it. We set it up internally, by our self. We could have used ME support. They are available. We chose to set it up, to learn about it.

There are couple of features that I miss. Features that would make my job easier. That’s why there is disappointment. I was contacted by ME team who told me that they understand my problems and that they are working on it. They are doing all they can, working after hours just so that people like me would be better served. ME understands end users. They are end users of their product them self. 3 Years ago I was assigned to Internet store project. While time flew by, it was like days for us. People kept asking us, when will it launch… And we all said when it’s ready. End users don’t know and understand what’s going on in the background with development. I can be critical as much as I want, but that doesn’t mean that they don’t work on UI redesign. I don’t know if they are working on new design. I don’t know if new design will be out in one year, two years…But…

I have great news. I saw new beta version and can confirm that ME is hard at work and it shows. They are in the final beta stage with redesign. UI is modern with newest technologies onboard. SDP is improved in a way that what you know, will be the same only with improved workflow and better design. Think improvement from Windows XP to Windows 7. ManageEngine ServiceDesk Plus UI update prepare to be blown away by the great design, new features and new technology.

Dashboard is similar to what you know, yet so much better, if you are all ready SDP user, you will feel at home.

Incidents view is improved and not crowded.

When you open incident you will see biggest improvement. On the left side there is a ”quick menu” new feature that makes it easier to review the incident. On the right side you have an incident information, you can also link requests, associate problems and change.

Scheduler view.

Tasks is also improved, now when you see a dialogue open, background is slightly faded to put focus on open dialogue.

Solutions view is also changed in a way that it’s very similar, but it is easier to navigate and understand.

Inventory view

I was also surprised when I opened Purchase module. Nice.

Setup now no longer feels crowded and frightening.

I am very impressed by the progress ME did from the first draft. Not only UI feels faster and better looking, it also includes improvements like drag and drop. I hope they will fix my gripes and will release it in one of the point releases. My confidence is back. Thank you.

Good work guys.