CIO strategy: 10 qualities of IT greatness

Successful IT groups are resilient, flexible, and highly responsive to organizational business needs. For many CIOs, this goal appears elusive and completely disconnected from the daily grind of servers, users, downtime, and help desks. Despite the difficulty, CIO success depends on connecting the chaotic, often crisis-driven, IT environment to high-level strategic and business priorities that matter to the broader organization. Linking a tactical IT culture rooted in reaction and response to broader strategic goals is a worthy, if difficult, …