Improving your IT services

Step 1 - Painstorming This step involves collecting, from as many sources as you can, "What I don't like about my IT services is ...". Use a broadcast email to elicit a good response. This is NOT your satisfaction survey, just a step along the way. Step 2 - Rationalise and prepare A small team should now review all the responses, and rationalise them - eliminate duplicates, reword where necessary, discard rude ones, etc., resulting in a maximum of 100 issues. Write each one onto a separate card (playing card size) and produ…