Showing posts from February 28, 2010

The Facebook imperative for enterprise software

Posted by Dion Hinchcliffe @ 6:57 pm

Marc Benioff, CEO of, the well-known CRM and cloud computing company — and now soon-to-be social software vendor — wrote a guest post on TechCrunch late last week making the case for “why enterprise software should take its cues from Facebook and become more social.”

It’s a premise that’s been offered up countless times since Web 2.0 became a widespread trend and it will probably be invoked many more times. Yet the urgency is becoming more pronounced as the latest social tools appear seemingly everywhere in both our personal and work lives, often excepting of course our all-too-often staid corporate intranets. “Just ask any beleaguered CIO” about the growing internal demand for social software lamented recently.

Readers of this blog won’t be too surprised to discover my general agreement with Benioff’s position. But there will undoubtedly be a large contingent of those involved in enterprise IT today that will ask, “So what?” Wi…

[manage] Managing the Outsourcing Relationship

If you are just entering a relationship or renewing it, governance
rules of the road should be followedOutsourcing is only as successful as you plan, manage and direct the
relationship. The rules of the road that should be followed are: * Make sure your enterprise management initiatives include all the
data and information related to outsourced processes and that they are
tracked throughout the lifecycle of the relationship. * Duplicate functions typically exist in organizations likely
which create redundancies and increasing costs - root out these teams
and right-size your organization before you start the relationship. * The managers who ran the function that has been outsourced
usually do not make the most individuals to manage the ongoing
relationship. * Your outsourcing management team size should ebb and flow as
needs change throughout the transition and ongoing, or steady-state,
phase - make sure your team flexes and contracts accordingly. * Ensure you and your outsource …