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Saturday, September 04, 2010

Selamat kepada ACSC Pekanbaru

Selamat kepada Acer Customer Service Center, Plaza Senapelan, Pekanbaru yang telah mengimplementasikan finosMQS - sistem antrian multimedia.

Kami bangga melayani Anda.

Infrastructure-Application-ManagedServices.Visit for details..

Friday, September 03, 2010

A Delicate Balance: DLP and Privacy

Data Leakage Prevention (DLP) practices are implemented in order to
prevent the unauthorized distribution of confidential/private information.
Because email was not originally developed with security as a top
priority, the transfer of sensitive information is immediately exposed to
a range of threats. The limitations of the SMTP protocol, industrial
espionage, disgruntled employees and the growing frequency of identity
theft represent only a fraction of the threats to an organization's
emails. While these threats are real and must be addressed, it is crucial
that a DLP system and policy be consistent with a company's overall
strategy so that employee expectations about privacy can be reasonably

Sensitive information is typically characterized by keywords, textual or
numerical patterns (i.e. credit card number, social security number etc.)
and other content-related phrases. PineApp's policy-driven DLP module, for
instance, scans all outgoing emails for the presence of content that has
been defined by an organization's own policy. An email that is flagged,
due to these predefined criteria, is immediately intercepted and system
administrators are instantly notified.

While it may be obvious to company management that all emails ought to be
reviewed and scanned for security purposes, a company must make it clear
to their employees that someone is NOT reading every email in their
system. This "Big Brother" perception must be acknowledged and addressed
from the very beginning stages of a DLP policy development.

When applying DLP to an organization's email server, IT managers need to
maintain a delicate balance between their company's security interests and
the end-user's privacy. This balance is only possible through a coherent
policy that is aligned with the management of sensitive data in all facets
of the organization.

visit: for detail.

contact us for POC / test on your site.

Fanky Christian
Business Development Director
IBEC Building 2nd Fl
Jl. KH Wahid Hasyim No.84-86
Jakarta Pusat, 10340, Indonesia
SMS: 62-21-98054359
Telp: 62-21-3924716
Fax: 62-21-3903432
mobile: 62-812-1057533

Wednesday, September 01, 2010

Where to turn for low-cost help desk management ?

ManageEngine provides Cetero Research full functionality at a fraction of
the cost of high-end products

Network/Systems Management Alert By Beth Schultz, Network World
August 27, 2010 12:59 PM ET
Beth Schultz

When the big guns of service management software are too pricey for your
budget and demanding of your staffing resources, where do you turn?

ManageEngine has been a good choice for Alex Walker, IT director at Cetero
Research, a leading clinical research organization based in Cary, N.C.
Red Hat Enterprise Linux on HP ProLiant and BladeSystem Servers: View now

When Walker arrived at Cetero's San Antonio campus three years ago, he
found a small company evolving into a midsized organization but without
associated best IT practices in place. Service and support was a
particular pain point, with a limited number of technicians scrambling to
get jobs done around the four-building campus and users often having to
chase them down as new problems cropped up, he says.

"People would literally stop us in the hall, leave us notes on our chairs,
send us screenshots, leave us voicemails or e-mails -- however they could
get in touch to let us know about their pain," Walker says, noting that at
the time PCs were aging rapidly and required lots of attention.

Rather than being able to focus on foundational infrastructure, Walker
says, "I even found myself sucked into replacing power supplies."

Something had to be done, and quickly. Knowing service management tools
from larger companies like BMC, IBM and HP weren't within his budget,
Walker says he selected ManageEngine's ServiceDesk Plus, Web-based help
desk software, from among four or so tools he evaluated.

"I downloaded the evaluation copy, experimented with it and at that point
decided it was good enough for us to use. We could implement it quickly
using a Wizard and solve some of our short-term issues right away," Walker
says. "When we starting really using it, we found that it has virtually
the same capabilities of the higher-end tools and so we've expanded its

The ManageEngine help desk software includes asset, contract,
purchase-order and request management, as well as a self-service portal
and a knowledge base. Walker estimates he spent about 10% of the price he
would have paid for a comparable Remedy package, from BMC.

The self-service portal has proved quite welcome to Cetero's users, he
adds. They can users input trouble tickets and receive automated status
updates via e-mail. "My two support technicians are handling between 100
and 150 trouble tickets a month. They're comfortably busy, and can easily
prioritize work now," Walker says.

ServiceDesk has proven such a good tool at the San Antonio site, which now
also uses it to handle facilities requests, that Cetero is rolling out the
tool across the organization, Walker adds. "Technicians at each site will
use the tool but with the central application we'll be able to roll up
reporting and transfer tickets to staff at different sites when
appropriate," he says.

Cetero has grown its use of ServiceDesk Plus as well as other ManageEngine
applications in part because of the great support the company provides,
Walker adds. "We've always gotten quick response and never have had an
issue take longer than a couple hours to address. I can't speak highly
enough about that."

Need ServiceDesk Plus ?

DCM has been registered as ManageEngine's partner since 2005 for Indonesia
region. Contact us now.. 08121057533 / Fanky.

Using security and desktop management products to block USB access

David Strom, Contributor

A rogue employee can easily carry a lot of private data out of your
offices using a USB drive. While gluing your USB ports shut (like my local
library did) is one way to prevent data loss via a portable drive, a less
drastic -- but just as efficient -- option is a security or desktop
management product. These products block read or write access to removable
USB or CD drives. This not only prevents data loss, but it also protects
desktops from an infected disc or drive.

The following five products are major players in the area:

* Safend Protector
* Symantec Endpoint Protection
* Sophos Endpoint Security and Data Protection
* Skyrecon StormShield Endpoint Security
* Dell Kace K1000 Systems Management Appliance

How the products work

At the highest level of operations, each of these products requires a
management agent on all corporate endpoints. However, this can be a
challenge, since not all endpoint operating systems are supported by all
products. Most of these products began in the 32-bit Windows world, and
they have since branched out to include 64-bit Windows, Mac and even Linux

The next step is to set up a series of policies of the management server
-- typically by using a Web browser to connect to a separate machine --
that locks down the removable drives. When a user inserts a drive, he
(along with the administrator) gets a message that says the drive isn't
operable because of corporate security policies. You can allow particular
groups of users, such as IT testers, unimpeded access to their drives, or
you can allow specific types of drives.

The tricky part with all these products is that although you want block
USB drives, you still want to allow access to other USB attachments such
as keyboards, mice, cameras and printers. In other words, you want your
PCs safe and usable. Therefore, it's important to understand how each
product differentiates the harmful USB devices from the benign ones.
It's also critical to evaluate the level of integration of device
protection with the host intrusion-protection, data loss prevention and
antiviral solutions that may or may not be present in each product. This
means you can track or block the storage of particular kinds of data (such
as customer lists or executables) but not others to removable drives.

Note that many of these endpoint products do more than just enforce
policies for removable drives. They can also require PCs to be up to date
on their OS and antivirus patches, make sure that desktop firewalls are
installed and operational, and perform hundreds of other endpoint security

One of the Products

Sophos Endpoint Security and Data Protection v9.5 only supports 32-bit
and 64-bit Windows clients, but it does allow you to create sophisticated
policies. For example, you can create a policy to block all USB drives
except for encrypted ones. It also includes application controls and data
leak prevention policies, such as the ability to block access to online
cloud storage sites.

Cost: $110 per year, per desktop, which drops to much less for more users.

Contact us for details,

Fanky Christian
Business Development Director
IBEC Building 2nd Fl
Jl. KH Wahid Hasyim No.84-86
Jakarta Pusat, 10340, Indonesia
SMS: 62-21-98054359
Telp: 62-21-3924716
Fax: 62-21-3903432
mobile: 62-812-1057533

Online Store:


Structure Cabling and Data Center
|Cisco Systems|Juniper|Raisecom|Proscend|

|Kiosk System|
|finosMQS - multimedia queuing system|
|finosMDS - digital signage system|
|finosSQM - sequence queuing system|

SMS Gateway
|SendQuick|OZEKI NG|

Enterprise Management
|OpManager|AppManager|ServiceDesk Plus|NetflowAnalyzer|
|Desktop Central|Firewall Analyzer|FacilityDesk|Solarwinds|

Database and Chart

|Network Implementation Services|Operation Support Services|

Selamat kepada BNI Cabang Kwitang, Jakarta

Selamat kepada BNI Cabang Kwitang, Jakarta yang telah berhasil
mengimplementasikan finosMQS - sistem antrian multimedia. Kiranya hasil
karya anak Indonesia ini menjadikan sistem antrian lebih maksimal dan
dapat dimonitor serta ditingkatkan kinerja layanannya, serta memberikan
edukasi yang cukup kepada para pelanggan.

Kami senang mendukung Anda.

Tahukah Anda, bahwa OZEKI NG bisa digunakan juga untuk mengambil data SNMP, mengolah data SNMP?

Apa saja kemampuan nya?

1. SNMP network monitoring and SMS notifications
OZEKI NG digunakan sebagai SNMP agent - akan menghasilkan SNMP trap
bisa SMS diterima Cara ini menjadikan OZEKI sebagai SNMP agent. Jika ia
menerima data dalam bentuk SMS, maka ia akan memforward nya sebagai
SNMP trap event ke SNMP monitoring server.

Contoh pemakaian:
- integrasi PicoBox dengan OZEKI NG. PicoBox terkenal dgn kemampuannya
untuk mendeteksi sensor dan mengirimkannya melalui SMS, hingga 40 SMS
bersamaan. Dengan diintegrasikan, maka pesan yang dikirimkannya dapat
diterima juga masuk kedalam sistem NMS.

2. SNMP agent - menerima SNMP query, dan memforward nya sebagai SMS
Dalam hal ini OZEKI NG berperan sebagai SNMP agent. Dapat diquery oleh
SNMP monitoring software (seperti OpManager) menggunakan SNMP get
request. Dengan SNMP query, maka SNMP monitoring software dapat
mengirimkan SMS.

3. SNMP monitoring server - mengirimkan SNMP queries
Ini adalah kemampuan SNMP monitoring , dapat mengquery SNMP agent
dengan mengirimkan nilai OID dengan SNMP GET request. Jika nilai yang
dikembalikan cocok, maka dapat mengirimkan SMS.

4. SNMP monitoring server - menerima SNMP traps
Dengan kemampuan ini, SNMP monitoring server can dapat menerima alert
dari SNMP agents. Alerts yang dikirim oleh SNMP agents sebagai SNMP
traps. Kita dapat menentukan nilai OID and angka didalammya. Jika SNMP
server ini menerima OID yang dikonfigur dan angka nya, maka ia akan
mengirimkan SMS message ke nomor2 tertentu.

Selamat mencoba, ada kendala?
Hubungi kami..

Fanky Christian
Business Development Director
IBEC Building 2nd Fl
Jl. KH Wahid Hasyim No.84-86
Jakarta Pusat, 10340, Indonesia
SMS: 62-21-98054359
Telp: 62-21-3924716
Fax: 62-21-3903432
mobile: 62-812-1057533

Online Store:


Structure Cabling and Data Center
|Cisco Systems|Juniper|Raisecom|Proscend|

|Kiosk System|
|finosMQS - multimedia queuing system|
|finosMDS - digital signage system|
|finosSQM - sequence queuing system|

SMS Gateway
|SendQuick|OZEKI NG|

Enterprise Management
|OpManager|AppManager|ServiceDesk Plus|NetflowAnalyzer|
|Desktop Central|Firewall Analyzer|FacilityDesk|Solarwinds|

Database and Chart

|Network Implementation Services|Operation Support Services|

The Evolution Of User Manuals

Aaron Fulkerson,
08.09.10, 12:00 PM EDT

Product and services documentation is now a core business asset that can drive revenues.
Aaron Fulkerson When people in technology hear the word "documentation" it conjures images of the '90s, when software shipped on CDs, in boxes, with thousand-page user manuals that were costly to create and bordered on useless to the end user. The teams authoring those materials have been viewed as a cost center, and their products only minimally satiating customer demand for product documentation.
Ten years ago documentation was a cost center and it was woefully inadequate at customer support, because books don't get written anywhere close to the speed of code. Today it has taken on the role of a core business asset--a mechanism by which you can make vast amounts of money.
Now brick and mortar companies moving to a pure online or hybrid sales model are also realizing that documentation is strategic to their companies--in ways that might surprise you.
Indeed, online product and services documentation has now proved to be an immensely effective way to increase new customer acquisition and to shorten sales cycles. It is now a critical business tool.
The importance of product documentation was punctuated for me in a recent conversation I had with the head of an e-learning department at one of the world's largest software companies. I was shocked to learn documentation for one of their products was still being shipped as a 10 DVD set. A customer would consume this content from the in-product help menu that would insist the customer "insert disc 6."
It's hard not to laugh.
Clearly this is an atrocious user experience, but more importantly, this company is missing out on potential new customers. Companies that care about educating their customers and prospective customers are consistently the winners in their categories.
It's All About the Benjamins What makes quality documentation? To a technical communicator quality is created by unambiguous, up-to-date and accurate content. But to a marketer, documentation informs prospects how their product is differentiated and steers them expeditiously through the sales cycle, successfully converting a prospect into a paying customer.
Documentation, once siloed in the realm of how-to guides, is actually feeding top-of-the-funnel activity. In fact, some companies that I have spoken to are reporting that their documentation is bringing in over 50% of their qualified leads. I can report that my company receives 70% plus of our site traffic from organic sources, and our documentation generates more than half of our overall site traffic. Furthermore, over half of our lead generation is driven by our documentation.
If your business hasn't been paying attention to your documentation, you're ignoring a sales tool and a revenue generator and you need to rethink your priorities.
Let's Get Frugal The classic use case for product and service documentation has always been customer support. Just take a look at the thousands of pages that Dell ( DELL - news - people ) has on its site for consumers and small businesses.
When you see a business with that many pieces of documentation published for customer support, it's not just about support, it's about driving down the costs of support. Think about it this way: According to Forrester, the average call center call can cost a business as little as $5.50 on average, or as much as $50 per call--why do you think they always try to sell you the extended warranty at the end of the call?.
For deeply technical issues, some of the businesses I've spoken to lately report that costs per support call can hit as much as $150 per call. But if the customer used a piece of documentation or a forum to solve their problem, the average cost is usually less than a dollar. In fact, Forrester's research indicates that the average is about 10 cents.
Good documentation drastically improves your customer experience. Recent reports indicate that U.S. businesses lose billions every year to poor customer support.
But It's Not Just About Enterprise There's a bigger shift happening here, and it has very little to do with the traditional association documentation has with the enterprise. What if your startup has an API, or you, like everyone else, are positioning your product as a "platform"?
Your success hinges on your ability to attract and foster productive and valuable relationships with developers. And if Apple 's ( AAPL - news - people ) SDK and AppStore success has proved anything, it's that developers have a huge appetite for development platforms that are clearly defined, documented and easy to build on.
The mobile phone war is being won and lost based upon the developers that choose a given platform. The same goes for anyone with an API. And documentation is at the center of every relationship between a platform and a third-party developer.
This isn't just about the bottom line--it's about business strategy and outmaneuvering competitors in your market. It extends from the enterprise all the way down to the least technical businesses in the country. If you're not paying attention you're going to lose, and lose hard.
Aaron Fulkerson is cofounder and CEO of MindTouch, an open-source collaboration platform. Prior to MindTouch, Fulkerson was a member of MIcrosoft's advanced strategies and policies division and worked on distributed systems research.
Infrastructure-Application-ManagedServices.Visit for details..

Monday, August 30, 2010

Use open source Calibre to help you manage your e-book library

Whether you've stuck a toe in or are fully immersed in the e-reader revolution, you might want to file away a reference to Calibre when you discover you need to start managing your e-library. Free and open source, this program allows you to add searchable metadata such as tags and comments to your collection. It can also be used to search the Internet to find book metadata based on existing title/author or ISBN information in your library and download various types of metadata and covers for your books, automatically. The most useful feature of Calibre is probably the ability to convert from one format to another:

Syncing e-reader devices is another important feature:

Here is the current list of supported devices. I'll never be weaned away from my physical books; however, as an avid reader (and I always like to take books with me when I travel), I can think of some good uses for an e-reader, so I think there's one in my future. With so many devices to choose from, I've been waiting for things to settle out a little -- not to mention, wait for the prices to come down on some of them. When I take the plunge, Calibre might come in very handy. How about you? Have you acquired an e-reader device, and do you have any recommendations? Let us know if you decide to give Calibre a try.

posted by Selena Frye
August 27, 2010 @ 12:13 pm

Infrastructure-Application-ManagedServices.Visit for details..

OpenOffice saves a company budget

Posted in:


This past week I was troubleshooting an issue a client had. This issue had been haunting the client for some time and no one could figure out what was going on. Here's the scenario.

Client worked with businesses and banks using various MS Word templates.

When templates were finished they had to be printed.

Half of the employees could print correctly and the other half had serious printing issues.

All employees used terminal server and ran the templates from MS Office 2003.

The employees that had trouble printing had MS Office 2007 installed locally.

The employees that didn't have trouble printing had MS Office 2003 (or no MS Office at all) installed.

There were two possible solutions for this client:

Upgrade MS Office on terminal server.

Downgrade all employees to MS Office 2003.

There was a third choice, of course...since I had been tagged to solve the problem. We'll get to that solution in a moment. Because of the number of employees in the company, the cost of upgrading the MS Office on terminal server was going to be in the neighborhood of ten thousand dollars. If you gasped and made a face, that is the exact reaction the client had. Immediately following that gasp, the client pulled the plug on any possible upgrade. That left us with downgrading to MS Office 2003. Or.... Installing OpenOffice on the terminal server. The reaction when I mentioned this possible, FREE (software cost that is), solution? An emphatic "Let's try that!" And we did. Of course my biggest concern was if OpenOffice would work with SBA templates. I downloaded a template to my personal machine (Ubuntu 10.04 with the latest OpenOffice) and the template worked just fine. There were small differences (but those differences were mostly in the startup and save process). I also knew the end users might need a little bit of hand-holding as they were not the most techn-savvy users (the knew the business of business like the back of their hands - just nothing about tech). I was okay with that, because their point-woman was savvy and I could simply feed her the support, which would then get dispersed to the users. The installation is the true test will be time. If the end-users can get used to a different office suite to handle their templates. But ultimately what this little experience taught me was that as much as people like to claim how cheap the TCO of MS products are to business, there is always a situation that begs to smack that assumption upside the face. This was one of those. Not many business have 10,000 dollars to drop on a software update - especially one that will only serve to solve a printing issue. Yes the printing was a critical aspect of the users jobs, but not enough to force the hand to upgrading to Office 2007 on terminal server. There are always options...especially when open source software is a possibility. I would hope that all IT admins, consultants, and students would keep their minds open to such avenues. After all, the most important aspect of our jobs is client satisfaction...and few clients are going to be satisfied when the only option given to them has a price tag large enough to cause cardiac arrest. [poll id="199"] Of course, in this situation, there was another option - to downgrade all users of Office 2007 to Office 2003. But in the spirit of finding the most expedient solution, OpenOffice came through like a champ. Have you come across a similar situation where a piece of open source software helped save a client a lot of money? If so, share it with your fellow Techrepublic readers.

posted by Jack Wallen
August 29, 2010 @ 6:57 am

Infrastructure-Application-ManagedServices.Visit for details..