Selamat kepada PERUM BULOG

Selamat kepada Perum Bulog yang telah memilih solusi implementasi Helpdesk dari ServiceDesk Plus. Kami bangga melayani Anda.

Solusi ServiceDesk Plus adalah solusi yang tepat bagi Perum Bulog yang mengimplementasikan jaringan dan desktop di seluruh Indonesia. Dengan solusi ini, maka seluruh aktifitas helpdesk, mulai dari problem management hingga permintaan (request) lainnya dapat ditangani secara terpusat (single point of contact) dan ditindaklanjuti (assign) kepada teknisi di lapangan.

ServiceDesk plus tersedia dalam 3 edisi :
Standard Edition
  • Professional Edition
  • Enterprise Edition
Standard Edition: Help Desk Only
Professional Edition: Includes Help Desk & Asset Management.
Enterprise Edition: Incident, Problem Management, Change management with CMDB.

Silahkan hubungi kami untuk keperluan uji coba (POC) dan pembelian aplikasi Helpdesk Anda..



Service Desk Plus
Standard Edition
Service Desk Plus
Professional Edition
Service Desk Plus
Enterprise Edition
Help Desk
Manager Dashboard
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Load Balancing
Auto Device Discovery
Agent-based scanning
Distributed asset scan
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
API Integration
Asset Management
Purchase Management
Contracts
CMDB
Service Catalog
Service Request Approval
Incident Management
Custom Request Form Templates
Problem Management
Optional Problem Closure Rules
Problem Management Workflow
  • Problem Analysis
  • Work Around & Solutions
  • Incidents & Problem associations
Free flowing text and attachments support for Problem Recording
Comprehensive Problem Reports
Change Management
Flash Reports
Support different Types of Change
  • Standard Change
  • Minor Change
  • Major Change
  • Significant Change
Change Approval Board
Approved Change Reports for scheduling
Forward Schedule of Changes
Change Calender for easy scheduling
Change History
Operating System Support
  • Windows
  • Linux
Database Support
  • MySQL
  • MS SQL

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