Five remote support mistakes that make end-users hate IT

By Bill Detwiler | April 15, 2010, 12:43 PM PDT Organizations with lots of remote locations, like large retail chains, usually have IT departments that specialize in supporting remote offices. On the other hand, companies that have recently eliminated all the IT staff at their satellite offices and centralized IT support at the main corporate office, often lack the institutional knowledge and IT structure necessary to adequately support these newly, IT-less locations. If not properly supported, end users in these locations may feel like they…