New Release ServiceDesk Plus 8.1!

We are super excited to announce our latest release, ServiceDesk Plus 8.1!

We have strengthened its ITIL capabilities with the new CMDB feature to improve

overall service availability. Our CMDB feature is designed to address core usability

challenges. The latest version also includes an enhanced Service Catalog, with a

new multi-level approval feature for service requests, which makes IT easier for end

users to view the SLAs' "agreed upon time," which is displayed before creating the service request.

We have added new capabilities for the self-service portal. With easier ticket creation,

the self-service portal reduces the load for IT administrators. The upgraded user interface

and the real-time streaming of ticket status & history allows end-users to help themselves.

More details on ServiceDesk Plus 8.1 is available here.
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