Solusi ZOHO untuk customer support.


"The Social Customer, who trusts differently and predominates on the social web, is now the most powerful customer a business has to deal with." - Paul Greenberg Are you listening to your most powerful customers yet?
Zoho Support now lets you listen and respond to customers on twitter and Facebook. And it's all happening in real-time!

  • Keyword-based alerts keep you constantly tuned in to what your customers and prospects are saying about you
  • The option to respond to tweets / Facebook posts directly from within the support interface
  • Customizable rules for generating automatic tickets from keyword-based twitter search, @mentions, DMs and Facebook
  • Faster SLAs and escalation-paths that enable real-time response to your social customers
  • Keyword triggers that automatically route and direct social complaints and requests to the right departments
  • Emergency-escalation alerts based on frequency of "trouble-alerting" keywords help you sense trouble and take immediate action

More.
Everything you need to build a business website, at your fingertips
Introducing Zoho Sites, a website builder that lets anybody build and manage business websites. For every website you build, a mobile website is automatically generated. Packed with features like online forms, dynamic content management and a whole lot more.
Projects and Dropbox: Sharing made simpler
Say good-bye to clunky email and hello to Dropbox. With the Zoho Projects' Dropbox integration, sharing small to large project files with your team has become super easy!
Work while on the move: More Mobile Apps!
Zoho CRM for Android Zoho Projects for iPhoneZoho Docs for Android
Work while on the move: More Mobile Apps!

Coming soon: Zoho CRM for iPad!
CRM and Facebook: Build better customer relationships
With the Zoho CRM - Facebook Integration, you can now link your customers' Facebook profiles within your CRM. Another way to engage with customers and build better relationships!
Zoho Books gets better with Automatic Bank Feeds
With Zoho Books, you can now record and monitor all your bank and credit card transactions like deposits, fund transfers, checks, credits, etc. Real time updates on your bank and credit card transactions through automatic bank feeds.
Track your meetings from soup to nuts
Zoho Meeting helps you track your online meetings easier, right from scheduling meetings, adding to your favorite Calendar App, ensuring your invitation email delivery to your customers, till getting reminded just before your meeting. Now available in 9 different languages.

More.

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