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Showing posts from April 8, 2012

Extend enterprise collaboration to tablets

By Will Kelly | April 12, 2012, 7:39 AM PDTToday's model for enterprise collaboration isn't just about PCs and Macs anymore. Collaboration needs to extend to tablets, not only because of Bring Your Own Device (BYOD), but because tablets are playing an increasing role in many businesses. You need to implement a strategy and appropriate technology choices to help your organization extend enterprise collaboration to tablets — whether they be BYOD or company-owned — without a loss of communications or productivity.Bring the tablet to the enterpriseMaking corporate or BYOD tablets collaboration worthy requires some standards, training, and potential adjustments to existing processes. Here are some actions to consider when extending enterprise collaboration to your tablet users:Provide collaboration training and documentation for tablet users. Since enterprise collaboration probably predates tablet usage inside your organization, some end user training on how to use the new apps ar…

ManageEngine Adds Configuration Management to ServiceDesk PlusI

TIL-Ready Help Desk Gains New CMDB, Enhanced Service CatalogServiceDesk Plus CMDB frees proactive asset management from the data center for IT organizations of all sizesFree, 30-day, fully functional trial edition is available at http://ow.ly/9opUPApril 10, 2012 — ManageEngine, the real-time IT management company, announced it is augmenting ServiceDesk Plus, its ITIL-ready help desk software, with new integrated asset management capabilities. ServiceDesk Plus is gaining a configuration management database (CMDB) and several new features including an upgraded service catalog, enhanced self-service portal, automation of common help desk processes and complete integration with other ManageEngine software suites.Many IT organizations are managing business-critical systems and services completely reactively. They rely on network monitoring tools, help desk software and other solutions to provide notifications about problems and outages after they've already occurred and are impacting t…