Improve business buy-in by extending ITSM principles beyond IT
Improve business buy-in by extending ITSM principles beyond IT September 10, 2012 By Colin Scott, Business Development Manager at Marval South Africa One of the biggest challenges organisations experience when it comes to the implementation of IT Service Management (ITSM) frameworks such as ITIL is the traditional disconnect between IT and business. There is a perception that ITSM is purely "an IT thing" and does not affect the business. When it comes to implementing ITIL and other ITSM frameworks there is also that element of a grud…
Update utk Application Manager versi 10.8
ManageEngine Applications Manager 10.8 version has been updated in our site. Kindly access the following url : http://www.manageengine.com/products/applications_manager/ Modified Web pages : All Online Help : http://www.manageengine.com/products/applications_manager/help/ http://www.manageengine.com/products/applications_manager/AppManager_10_Help.zip build-access-manage at dayaciptamandiri.com
Komunitas ManageEngine yang powerful
Apa sih yang cukup membedakan ManageEngine dibandingkan dengan produk lain? ManageEngine adalah produk yang digerakan oleh user. Mungkin itu statemen simplenya. Mengapa? Karena dengan adana ManageEngine Forum Community, ribuan bahkan jutaan penggunanya dapat berinteraksi dengan mudah dan cepat Dari layar yang sama bisa mengakses forum, blog, ideas, resources, announcement, hingga chat rooms. Semua ini dalam single akses di https://community.manageengine.com/ Silahkan gunakan produknya, tanya dan berkomunitas di sini. Kami pun si…
5 cara utk menghilangkan telepon helpdesk yang mengganggu.
Five easy ways to eliminate those annoying help desk calls By Sam Narisi | September 5, 2012, 9:37 AM PDT Nearly all IT departments are overworked and understaffed right now. And in many organizations, no area is feeling the crunch more than the help desk. In fact, IT departments say their help desk staff is just slightly more than half the size it should be, according to a 2011 survey from Robert Half Technology. On average, the companies surveyed employed one held desk staffer for every 112 users. However, when asked what the ideal ratio wou…
The death of Samurai?
http://strategimana jemen.net/ 2012/09/03/ the-death- of-samurai- robohnya- sony-panasonic- sharp-dan- sanyo/ Hari-hari ini, langit diatas kota Tokyo terasa begitu kelabu. Ada kegetiran yang mencekam dibalik gedung-gedung raksasa yang menjulang disana. Industri elektronika mereka yang begitu digdaya 20 tahun silam, pelan-pelan memasuki lorong kegelapan yang terasa begitu perih. Bulan lalu, Sony diikuti Panasonic dan Sharp mengumumkan angka kerugian trilyunan rupiah. Harga-harga saham mereka roboh berkeping-keping. Sanyo bahkan harus rela men…
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