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Showing posts from September 9, 2012

Improve business buy-in by extending ITSM principles beyond IT

Improve business buy-in by extending ITSM principles beyond ITSeptember 10, 2012By Colin Scott, Business Development Manager at Marval South AfricaOne of the biggest challenges organisations experience when it comes to the implementation of IT Service Management (ITSM) frameworks such as ITIL is the traditional disconnect between IT and business. There is a perception that ITSM is purely "an IT thing" and does not affect the business. When it comes to implementing ITIL and other ITSM frameworks there is also that element of a grudge purchase that is required for compliance to IT governance guidelines. The truth is, however, that all IT spend should contribute towards achieving business goals, which requires IT processes to be aligned to the business and its needs. The value of ITSM can also be extended outside of IT and into various other areas of business, which can help organisations to leverage greater value and also improve business 'buy-in' for ITIL and other se…

Update utk Application Manager versi 10.8

ManageEngine Applications Manager 10.8 version has been updated in our site. Kindly access the following url : 
http://www.manageengine.com/products/applications_manager/ Modified Web pages : All
Online Help : 
http://www.manageengine.com/products/applications_manager/help/http://www.manageengine.com/products/applications_manager/AppManager_10_Help.zip
build-access-manage at dayaciptamandiri.com

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5 cara utk menghilangkan telepon helpdesk yang mengganggu.

Five easy ways to eliminate those annoying help desk callsBy Sam Narisi | September 5, 2012, 9:37 AM PDTNearly all IT departments are overworked and understaffed right now. And in many organizations, no area is feeling the crunch more than the help desk.In fact, IT departments say their help desk staff is just slightly more than half the size it should be, according to a 2011 survey from Robert Half Technology. On average, the companies surveyed employed one held desk staffer for every 112 users. However, when asked what the ideal ratio would be, the average answer was 65 to 1.To make things worse, those too-small staffs often spend a lot of time fielding calls that can be preventable, are frivolous or just downright annoying. That includes simple questions most computer users should be able to answer by now, as well as calls about personal technology the IT department has no responsibility over.Fortunately, it's possible to reduce the volume of those help desk calls by increasing…

The death of Samurai?

http://strategimanajemen.net/2012/09/03/the-death-of-samurai-robohnya-sony-panasonic-sharp-dan-sanyo/
Hari-hari ini, langit diatas kota Tokyo terasa begitu kelabu. Ada kegetiran yang mencekam dibalik gedung-gedung raksasa yang menjulang disana. Industri elektronika mereka yang begitu digdaya 20 tahun silam, pelan-pelan memasuki lorong kegelapan yang terasa begitu perih.
Bulan lalu, Sony diikuti Panasonic dan Sharp mengumumkan angka kerugian trilyunan rupiah. Harga-harga saham mereka roboh berkeping-keping. Sanyo bahkan harus rela menjual dirinya lantaran sudah hampir kolaps. Sharp berencana menutup divisi AC dan TV Aquos-nya. Sony dan Panasonic akan mem-PHK ribuan karyawan mereka. Dan Toshiba? Sebentar lagi divisi notebook-nya mungkin akan bangkrut (setelah produk televisi mereka juga mati).
Adakah ini pertanda salam sayonara harus dikumandangkan? Mengapa kegagalan demi kegagalan terus menghujam industri elektronika raksasa Jepang itu? Di Senin pagi ini, kita akan coba menelisiknya.
Se…