Showing posts from November 4, 2012

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ManageEngine Previews Automated Root Cause Analysis at Cisco Live 2012 Mexico

ManageEngine Previews Automated Root Cause Analysis at Cisco Live 2012 MexicoIdentify the Root Cause for Bandwidth Bottlenecks with OpManager Workflow EngineAutomatically get the details of top 10 sources, applications and conversations that are hogging your bandwidth upon network eventsReduce the time to pinpoint root cause as the required first-hand information for troubleshooting is appended to alarm notes or sent via emailAvoid carrying out repetitive manual troubleshooting tasksCANCUN, Mexico and PLEASANTON, Calif. - November 6, 2012 — ManageEngine, the real-time IT management company, today announced the beta version of automated root cause analysis actions for bandwidth bottlenecks as part of the OpManager workflow engine. The actions include retrieving the top 10 sources, applications and conversations that consume more bandwidth in the network, and operate leveraging the NFA plugin. ManageEngine will showcase OpManager at Cisco Live 2012 Mexico, being held November 6-8, 2012,…

Kemudahan Nagios XI untuk network monitoring

Nagios XI wizards make setup a snap for network monitoring By  June 27, 2011, 12:00 PM PDT Takeaway: Vincent Danen gives Nagios XI a big thumbs up for monitoring hosts and services — the commercial version comes with a price tag but is worth it for the wizards that make setup a breeze. I’ve looked at Nagios, the open source monitoring system, in the past and this time I’m focusing on its commercial counterpart: Nagios XI. Nagios XI is a product built upon Nagios Core (the open source offering) that really makes Nagios much easier to use and configure, due to its nice PHP front-end and some really slick sugarcoating. Nagios XI does what Nagios Core does: it monitors hosts and services. Hosts can be almost anything: a router, remote Linux server, a remote Windows system, a web site. The services that can be monitored are impressive: ping responses, memory usage, CPU usage, bandwidth usage, whether a website has changed content, whether a particular service is available (e.g…

Mengapa helpdesk sangat memerlukan User Portal ?

Making users access Self Service Portal is as important as building the portal.June 6, 2011 | By   | In ServiceDesk Plus Self-Service Portal enables the users to log their tickets, track the progress of their existing tickets and search articles/solutions from the Knowledge Base, without even contacting the help desk. In simple words, it allows end users to get assistance, around the clock. How does a Self-Service Portal merit a help desk? Proper Documentation and Categorization of tickets Usually when a ticket lands in a help desk through an email or a phone call, the ticket has insufficient information. The technician is most likely to call or email the end user again for relevant information and document & categorize it accordingly. Instead, if the request is raised by the end user, the user would be glad to fill in all essential details needed to resolve his issue. Reduce Level 1 Tickets

With the Knowledge Base functionality in the Self-Service Portal, end users c…

Trik Change Management di Servicedesk Plus Pro

Guest Blog : Change management – Inside Servicedesk Plus PRONovember 5, 2012 | By   | In ServiceDesk Plus There is no excuse for not having Change management.
If you are a one man band or if you have a very small team, you are most likely very busy man. Not only do you have to work on day to day user requests, you also have look after the servers, update windows clients, windows servers, spam filtering for email system, look after exchange or similar, look after virtual infrastructure, Citrix clients…. Have I missed anything? Please add it to the list. What happens if you or a member of your team do a change, and later discover that something is broken?
How do you revert the change?
Do you know what you or member of your team did?
Do you still remember after one week, which spam filtering rule you altered?
And what you need to change to revert back so that spam wont be coming in, or worse, that relevant emails wont be stopped at the server? Is there a way to do change management ev…