What is ServiceDesk Plus - MSP?
ServiceDesk Plus - MSP is a web based ITIL ready, Help Desk software with integrated Asset management module built specifically for Managed Service Providers. It has been designed to handle multiple accounts in a single Help Desk so the MSPs don’t have to juggle with multiple software. It is bundled with thoughtful features like Incident Management, Account Management, Asset Management, Knowledge Base, Service Level Agreements, Remote Control Management, and Purchase and Contract Management. All these modules come in a single package at a very affordable price!
Editions
Standard - Help Desk Software
- Account Management
- Self-Service Portal
- Knowledge Base
- Multi-site Support
- SLA Management
- Help Desk Reports
Professional - Help Desk + Asset Management
- Help Desk Management
- Agent based Asset Scanning
- Software Asset Management
- Asset Inventory Reports
- Purchase & Contracts Management
Enterprise - Help Desk + Asset + ITIL Ready
- Incident Management
- Asset Management
- Problem Management
- Service Catalog
- Change Management
