Technology industry is the most dynamic of all. The customers are tech savvy, demanding and above all well informed. Customer support in such an environment has to be more proactive, seamless and efficient.
SupportCenter Plus has helped technology companies' world over to help manage their customers efficiently and effectively. The new business unit feature will help companies to segregate their business domains and customize their support accordingly. Multi-Channel communication capabilities and remote control features will help the companies to serve their customers in a better way.
Key Features
Benefits
- Affordable, easy to use and quick implementation. No need of any installation in the client's place as the Support Portal can be accessed through web.
- Customize Self Service Portal for clients and the respective contacts according to your needs
- Increase support efficiency by reducing repetitive queries and high volume of tickets and calls
- Organize and integrate computer telephony with your Customer Support in order to provide better user experience with your call center and customer support.
- Keep the clients and their staff informed Use Remote control to access the client's desktop and support through internet. Increase support productivity.
- Create performance and efficiency reports of your customer support staff. Manage your resources effectively
- 24 X 7 support for your clients.
How Business Units can be used by a Technology company?
The companies in this domain usually have plethora of customers from different domains. Some companies have clients in specific domains but mostly in order to sustain the pressures in the industry, they diversify the domains. The business units in a typical technology company will based on domains. For instance, Acme IT operate in three major domains, Insurance, Health Care and Government organizations. Each domain will have different clients, who can be made us accounts in SupportCenter Plus. Each business unit can have business unit administrator, who can take care of the overall management of that business unit. Each account can have a specific Account Manager, to oversee the operations of that account.
If the clients are distributed in different branches, each branch can be made in to a sub-account under the specific accounts accordingly. The end-customers will be distributed along the accounts and sub-accounts
