Selamat mencoba software nya, ada kendala kontak kami segera.. Di 021 29622097 ManageEngine Slashes IT Help Desk Expenses for 60,000+ Companies ServiceDesk Plus Standard Edition Is Now Free, No Restrictions SMBs and enterprises with tight budgets can use a fully-functional IT help desk running in the cloud or on premise Promotes an organized approach to IT service management and evangelizes the benefits of ITIL processes internally View the online demo of ServiceDesk Plus at http://ow.ly/uf1GJ PLEASANTON, Calif. - March 5, 2014 - …
Tips for Writing Better Audit Reports By Lisa R. Young, CISA, CISM Effectively communicating audit results requires clear and unambiguous language, evidentiary-based support, and knowledge of the audience that will receive the report. An audit report is designed to provide information, persuade the readers to take action, and convince management to change or improve something. How we say things makes a difference. A well-written audit report is a call to action, whereas a poorly written report can result in erroneous action or no action …
Mengapa perusahaan perlu helpdesk atau customer support ? Banyak perusahaan Indonesia sekarang merasakan pentingnya untuk memiliki helpdesk (internal) dan customer support (external). Berikut alasannya. Service Desk & Customer Support The Window into IT Services The Service Desk is the window into IT Services. When things go wrong on the Service Desk, the organisation’s perception of value to the business that the IT department delivers can suffer and, more importantly, the reputation of the people managing IT Services will als…
IT Service Management Most organisations today are completely dependent on IT to enable them to achieve their company vision, business strategy and goals. Organisations use IT to: Revolutionise the way they operate, communicate and do business Develop and innovate, gain market advantage and differentiate themselves to their end customers Drive increased productivity and efficiency, improve business processes, make cost savings, and increase sales and growth Communicate with a larger, more global marketplace. The quality of an or…
Semalam habis duduk bareng dengan salah satu ITIL Expert, dalam diskusi singkat itu, maka semakin nyata mengapa dan sangat berharganya menjadi ITIL Expert, khususnya untuk perusahaan. Is getting to ITIL Expert level worth it? Gepost door: tom123 01-02-2013 Is getting to ITIL Expert level worth it? and why do 90% of people taking ITIL Foundation level training go no further? ITIL® (the IT Infrastructure Library) and its associated certifications have been around since the 1980s. Hundreds of thousands of IT professionals have bene…
ADManager Plus will soon add ‘logon hours configuration’ option in user templates for more control over user accounts The next release of ADManager Plus will feature enhanced user provisioning and re-provisioning templates with the option to configure user’s logon hours. This allows you to specify the desired logon hours for a new user, right when you create the account and use the single user modification feature to also set/modify the logon hours for any existing user. ADSelfService Plus to expand the scope of auto-enrollment …
ServiceDesk Standard Edition Free - both on-premise & on-demand As you are aware we decided to disrupt the lower end market by making the "ServiceDesk Standard Edition Free - both on-premise & on-demand" and get more users to start using ServiceDesk Plus. Earlier, Standard Edition of ServiceDesk Plus was free for 5 technicians. Moving forward it will be completely free with no restrictions on technicians, tickets or users. We are currently targeting the first week of March 2014 for the Big Announcement!
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