| Technician / Nodes | Standard
IT Help Desk
| Professional
IT Help Desk +
Asset Management | Enterprise
IT Help Desk +
Asset Management + ITIL |
| 1 Tech and 100 Nodes | Free | $195 | $495 |
| 2 Tech and 250 Nodes | $395 | $995 | |
| 5 Tech and 500 Nodes | $995 | $2995 | |
| 10 Tech and 500 Nodes | $1895 | $4995 | |
| 20 Tech and 500 Nodes | $3795 | $8995 | |
| 50 Tech and 1000 Nodes | $8995 | $17995 | |
| 100 Tech and 1000 Nodes | $15995 | $24995 | |
| 200 Tech and 1000 Nodes | $19995 | $29995 | |
| Tech and Nodes | $ | $ |
| Additional Nodes | Yearly | Monthly |
| 100 Nodes | $295 | $25 |
| 250 Nodes | $695 | $65 |
| 500 Nodes | $1295 | $120 |
| 1000 Nodes | $1950 | $185 |
| 2000 Nodes | $3495 | $325 |
| 5000 Nodes | $6995 | $650 |
| 10000 Nodes | $9995 | $925 |
Features Matrix
get 10% discount
by choosing annual subscription.
plan type
|
subscription type
| |||
| Standard | Professional | Enterprise | ||
| Cost per month | FREE | Starts @ $20 Per technician & 100 nodes/month | Starts @ $45 Per technician & 100 nodes/month | |
| Incident Management |  | | | |
| Knowledge Base | | | | |
| Asset Management | | | ||
| Purchase Management | | | ||
| Contract Management | | | ||
| Service Catalog | | |||
| Problem Management | | |||
| Change Management | | |||
| Request Archive | | | | |
| Request Count | Unlimited | Unlimited | Unlimited | |
| Reports | Canned and Custom Reports | Canned and Custom Reports | Canned and Custom Reports | |
| Available Add-Ons | ||||
| Live Chat | $ 6 / Technician | $ 6 / Technician | $ 6 / Technician | |
| Remote Control | $ 29 / Concurrent Session | $ 29 / Concurrent Session | ||
| Custom Application Platform | $ 25 / Application | $ 25 / Application | $ 25 / Application | |
| Annual Maintenance Service (AMS) | $ 2.5 / tech / month $ 30 / tech / year | $ 0 | $ 0 | |
Questions Before Signing Up ?
What kind of payments do you accept?
We currently accept payments via Visa, MasterCard, and American Express. We also accept payments via PayPal (you must have an account with PayPal) and bank transfer for yearly subscriptions. For details, please contact sdp-ondemand-support@manageengine.com.
How do I upgrade from "FREE" to one of the paid plans?
Sign in to the application. Click on the "Subscriptions" link in the top right portion of the GUI and upgrade your plan.
What do I pay for, for using the application ?
You pay for the number of administrators and technicians. There is no restriction on the number of IT end users. If you also use asset management, you pay for the number of nodes managed.
Whom to contact for sales related questions ?
Write to sales@manageengine.com if you have any question on pricing or sales.
Do you store my credit card information?
We do not store your credit card details. See our privacy policy.
Is there any long term commitment?
No. There are no long term commitments. You can upgrade, downgrade or cancel your account any time.
What is the cost for technical support ?
Technical support is included in the subscription cost. Our support is available 24 hours a day & 5 days a week, except public holidays. You can reach our support through phone and email. Toll Free US : +1 888 720 9500 | Intl: +1 925 924 9500 | +1 800 443 6694 (alternative number) Email : sdp-ondemand-support@manageengine.com
Where can I view your terms of service and privacy policy?
You can view the details at terms of service and privacy policy.
