Integrasikan NMS Anda dengan helpdesk
Automatically Convert Network Alarms into Tickets. Restore Services Sooner.
- Convert network alarms from OpManager into tickets in ServiceDesk Plus, with a simple email trigger or API level integration.
- Notify your IT help desk technicians of any network outages, alarms, and subsequent ticket creation in ServiceDesk Plus.
- Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions.
- When the outage is resolved, automatically close incidents created in ServiceDesk Plus.