Friday, October 23, 2015

Integrasikan NMS Anda dengan helpdesk

    Automatically Convert Network Alarms into Tickets. Restore Services Sooner.

  • Convert network alarms from OpManager into tickets in ServiceDesk Plus, with a simple email trigger or API level integration.
  • Notify your IT help desk technicians of any network outages, alarms, and subsequent ticket creation in ServiceDesk Plus.
  • Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions.
  • When the outage is resolved, automatically close incidents created in ServiceDesk Plus.