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Thursday, February 26, 2015

ServiceDesk Plus kalahkan BMC di Reader's Choice Awards

ServiceDesk Plus Beats BMC by 2:1 Margin in Readers’ Choice Awards!

“ManageEngine ServiceDesk Plus was selected the winner in the Help Desk category of Readers’ Choice Awards. BMC Software Trackit and Help Desk Pilot were runner-up and second runner-up, respectively,” – 
This is the second time that our customers have voted for ServiceDesk Plus as their most preferred IT help desk software, making ServiceDesk Plus Readers’ Choice Award Winner.
The audience comprises help desk managers, IT managers, network administrators, systems administrators, developers, systems analysts, CIOsCTOs, and other technologists worldwide. ThatManageEngine ServiceDesk Plus has once again been rated the best help desk solution in the industry — ahead of other solutions in the market — by such a diverse audience makes the win even sweeter.
This year’s award confirms that our growth continues to be predominantly fueled by our customers and that only users can tell others what it’s like to have genuinely useful IT help desk software. Furthermore, we beat perceived market leaders like BMC by garnering 31 percent of the readers’ votes. That’s more than twice the number of votes cast for BMC (15 percent) and four times more than the number cast for other “standard” tools. Read more.
At ManageEngine, our wins are your wins. And to make sure you have access to the winningest help desk software available, ServiceDesk Plus Standard Edition is now free for all of our customers without any limitations on the technicians, users, or ticket count. We thank all of our customers for their continued support.
Click here to download the ServiceDesk Plus Standard Edition free license.

Gunakan SQLDBManager Plus untuk monitoring performansi MSSQL Anda.

What is ManageEngine SQLDBManager Plus?
ManageEngine SQLDBManager Plus is an Microsoft SQL Server availability and performance monitoring software that helps DBAs ensure high availability and performance for their critical database servers. It provides a holistic view of production databases in place and helps database administrators (DBAs) track database usage, help in capacity planning and troubleshoot any performance related issues, ensuring 24x7 uptime.

How can ManageEngine SQLDBManager Plus help you?

ManageEngine SQLDBManager Plus can help you monitor the performance of the SQL Server including the host server of the database in question. The database performance management capability includes host monitoringmemory monitoringsession monitoringjobs monitoringbackup monitoringdatabase monitoringquery performance monitoringcustom query monitoring, database & replication monitoringcluster monitoringand capability to generate out-of-the-box audit reports.
In case of any performance related issue, its intuitive web console allows you to drill down to the issue quickly and troubleshoot it with ease. It also allows you to generate reports for production databases. These steps help in reducing finger pointing and improves the overall quality of service to end users.
Key Benefits
  • Monitor Availability, Performance and Health of SQL Servers
  • Easy-to-use Multi-user Web client to Access Monitoring Data
  • Agentless monitoring of SQL Servers in your Enterprise
  • Detect Performance Degradations before they Impact Users
  • Drill-down to Bottlenecked Component through Powerful RCA Engine
  • Critical Trend Analysis through Comprehensive Management Reports

Kontak kami untuk detail kebutuhan Anda

Wednesday, February 25, 2015

Push Notification di PRTG

Get Notified Easier With PRTG Push Notifications

Hi there,
Reaction time is vital for your job. Being informed as soon as some component or service in your network behaves in an unusual way can save your free evening or even your weekend. In today's mobile world you're always on the go and push notifications reach you within seconds wherever you are.

Advantages of Push Notifications

This new free feature of PRTG Network Monitor is easily set up and comes with a full bag of advantages: Similar to a text message (SMS), you'll be notified immediately. Push notifications also do not drain your battery, because only a small part of the app will run when your system receives a push message.
In order to send push notifications, simply set up a corresponding notification trigger for your sensors. For a detailed guide on how to set up push notifications, please have a look at the "Push Notifications from PRTG" article in the Paessler Knowledge Base.

How Push Notifications Work

 The schematic workflow of push notifications from PRTG

Receiving a push notification is the simplest thing in the world, but behind the scenes, they require a really advanced setup at Paessler. We've set up the PRTG Cloud which handles all the requests and triggers the delivery of push notifications to your device.
Do you want to stay up-to-date about the status of the PRTG Cloud? Follow our special Twitter feed @PRTGCloudStatus and be the first to learn about status changes!
Please note: Push notifications from PRTG are currently in beta phase and we're excited about the possibility to provide this service to our users. With your help we will be able to test our cloud under real world conditions and can further optimize it.
If you have any further questions please feel free to contact us at We are happy to help you.
Your Paessler Team
PS: We are lucky to announce that we are nominated in six categories for this year's Network Computing Awards. Network Computing is one of the leading IT Magazines in UK. We would appreciate if you supported us with your vote! You can vote here until the 10th March! Thanks in advance!

Manage Data Center Anda dengan OpManager

Dengan OpManager, Anda mendapatkan kemudahan untuk monitor network, server baik
physical ataupun virtual. Dilengkapi kemampuan custom SNMP / WMI, script, hingga ke
workflow, yang memudahkan Anda mengelola dan memberikan respon yang tepat.
OpManager dapat diintegrasikan dengan environment monitoring, dapat terintegrasi
dengan Helpdesk System, memberikan Anda kontrol dan penanganan tepat untuk data center.
WITH OpManager
Monitor  Network Performance monitor physical and virtual server performance custom SNMP / WMI monitoring
manage Windows / Linux / NMS scripts code-free workflow automation intelligent fault management and alerting
Download Free Trial Get Price Quote Request Demo User Guide How Tos
" One tool (OpManager) that can be
used to monitor and manage all IT
- Michael Melin , Head of IT, A leading financial company
FOLLOW US ON TwitterFacebookYouTube
If you have any questions or need assistance during evaluation, you can contact
our sales at +62-812-1057533 or send a mail to

Sunday, February 22, 2015

OpManager menyediakan SIEM Plugin - mitigasi keamanan data center Anda

Proactively mitigate security threats at your datacenter

With its high-level network security intelligence and complete monitoring capability, OpManager's SIEM plugin ensures security at your datacenter. The plugin helps you to detect internal threats, security breaches and policy violations at your datacenter in real-time. It keeps your data protected and assures on being 100% compliant to Regulatory Mandates such as PCI DSS, ISO 27001, HIPPA, SOX, FISMA, GLBA and more.
The SIEM plugin helps you to,

Combat security threats on critical servers

Combat security threats on critical servers
Business critical servers are highly vulnerable to security threats. A security breach on any ofthose servers impacts your business continuity. Deployment of security devices such as firewalls will not suffice to protect your servers from external and internal threats. They require continuous, reliable monitoring solution to combat security threats.
The SIEM plugin monitors every server activity, detects and alerts you in real-time upon any anomalous activity.This plugin,examines and alerts administrators on potential security threats and troubleshooting issues which helps you to proactively react to server mishaps. With this plugin, you can
  • perform log analysis on various server OS such as Windows, Linux, Solaris and other UNIX systems
  • monitor server performance 24x7
  • record,analyze and archive server logs to generate reports that helps in forensic analysis
  • plan on server capacity expansion

Protect your business confidential files and folders

Protect your business confidential files and folders
SIEM plugin provides you with real-time file integrity monitoring that helps you to protect the integrity of your business sensitive files and folders. It monitors all types of files and folders and centrally tracks all the critical changes such as when the files and folders are created, accessed, modified, renamed, deleted, viewed and more. It also provides you with real-time alert notification upon the critical changes.

Be audit ready and stay 100% compliant

Be audit ready and stay 100% compliant
​Regulatory compliance standards such as PCI DSS, FISMA, ISO 27001, GLBA, SOX, HIPAA and others requires monitoring your network in real-time to ensure high levels of security for your confidential datacenter assets.
The SIEM plugin monitors and analyzes log data from all your datacenter devices, applications and systems and generates out-of-the-box compliance reports that helps you to meet all the requirements of regulatory mandates at an ease. With the SIEM plugin, you can also archive your log data for custom time period and thereby perform forensic analysis when needed.

Perform forensic analysis to detect the root cause of security breaches

Perform forensic analysis to detect the root cause of security breaches
​SIEM plugin's powerful log search engine allows you to conduct forensic investigations on both raw and formatted logs that helps you to quickly track down the network intruder. It instantly generate forensic reports based on your search result that gives exact log entry which caused the security activity, time at which it had happened, location from where the security event originated, who initiaed the activity and more.The SIEM plugin automatically encrypts and archives the log data for future forensic analysis, compliance and internal audits.

Monitor privileged user activities

Monitor privileged user activities
​The SIEM plugin closely monitors privileged user activities - user logon and logoffs, failed logons, user account validation policy changes, object accessed, user account, group change and more. With its intuitive graphical dashboard, the plugin allows you to visualize all the user activities at an ease. The reports can be easily exported in PDF and CSV format.

Membuat dashboard terintegrasi di Sisense dengan single sign-on

Sisense Single Sign-On (SSO)  is a mechanism that allows a system to authenticate users in Sisense and subsequently tell Sisense that the user has been authenticated.
The user is then allowed to access Sisense without being prompted to enter separate login credentials.
The SSO security mechanism allows Sisense to trust the login requests it gets from your corporate authentication system, and will grant access to the users that have been authenticated by it.
Sisense SSO relies on a protocol called JSON Web Token (JWT) for securing the exchange of user authentication data.

Configuring SSO

To access the SSO configuration, click MANAGE in the upper right corner and choose the SINGLE SIGN ON tab on the left.
Fill in the SSO configuration fields and click SAVE:
  • Remote Login URL : This is the URL that Sisense will invoke to attempt remote authentication. In that endpoint the participating application user authentication script is triggered and the JWT payload is generated.
  • Remote Logout URL: This is the URL that users will be redirected to after they log out from Sisense (i.e. the participating application’s home page).
  • Shared Secret: The JWT encryption public key used to encrypt the JWT payload. It is generated once when the SSO configuration is saved.

Implementing SSO Integration

The participant application in the SSO flow is required to implement the user request session authentication by following a specific flow:
  1. Set the appropriate SSO settings.
  2. Implement the authentication API JWT signature by applying a specific JWT protocol, as described below.

Attribute: iat

Mandatory: Yes
Description: Issued at the time the token was generated. This is used to help ensure that a given token gets used shortly after it is generated. The value must be the number of seconds since UNIX epoch. Sisense allows up to 5 minutes clock skew.

Attribute: sub

Mandatory: Yes
Description: Email of the user being signed in, used to uniquely identify the user in Sisense. If the user does not exist in Sisense, it will be created with default consumer privileges.

Attribute: exp

Mandatory: No
Description: Expiration time of the token. After that time the token would be invalid, and the user will be redirected again to the remote login URL for re-authentication. If not present, the token will expire in 1 week. The value must be the number of seconds since UNIX epoch.

Attribute: aud

Mandatory: No
Description: Intended audience for this token. The value can be a collection of strings or a single string. If present, it must contain the string “sisense” (lowercase).

SSO Code Samples

Configure Sisense as a Sub-Domain with SSO

Integrate Sisense as a sub-domain of your web application and embed Sisense into your web application with SSO.
Note: Sisense also works when embedded in cross-domain IFrames.
  1. Add your website to IIS entitled
  2. In the site bindings enter the host name as on port 80:
IIS main domain for sso
  1. Change the existing SisenseWeb site binding to use as host name on port 80:
IIS subdomain for sso
  1. Open the file C:\Windows\System32\drivers\etc\hosts and add mapping for the sites:
  1. Sign in to your Sisense application at and configure the SSO as pictured below:

  1. Place the following SSO script in the server location corresponding to the Remote Login URL in the server’s root directory.  Please note that the SSO script can be implemented in any server-side language.  This example uses Python.  Example code has been attached for C#, PHP, and Python.
  1. In index.html from, the IFrame source is the Sisense dashboard URL.
index.html from
<title>Example Website</title>
    <p><b></b> - <b>SSO</b> login with embedded dashboard from    <b></b></p>
<iframe width="100%" height="100%" src='' />
  1. Navigate to and you should see the specific dashboard you embedded.

Membuat Dashboard terintegrasi di Sisense

You can embed Sisense dashboards and widgets in non-Sisense environments, such as in your own websites or applications.

Embedding Dashboards

To embed a dashboard, add “?embed=true” to the url of the dashboard, and refresh the page. If you dashboard is within a folder, then first delete “?folder=” and everything that follows, before adding “?embed=true”.
Dash in folder
This will open the dashboard without the surrounding Sisense environment.
For example:
Dashboard URL:
Embedded URL:
Dashboard URL for dashboard within folder:
Embedded URL for dashboard within folder:
You can use this URL to embed the dashboard in an iFrame, for example:
<iframe id=”ifm” name=”ifm” width=”100%” height=”100%” frameborder=”0″ src=“″ scrolling=”auto”></iframe>

Dashboard Embedding Configuration Options

You can control which portions of the Sisense environment are available when embedding by concatenating the following parameters to the embedding url:

Show/Hide the left navigation panel

Parameter: “l” (left)
Default: false
Example: ?embed=true&l=true

Show/Hide the right filter panel

Parameter: “r” (right)
Default: true
Example: ?embed=true&r=false

Show/Hide the toolbar

Parameter: “t” (toolbar)
Default: false
Example: ?embed=true&t=true

Show/Hide the environment header

Parameter: “h” (header)
Default: false
Example: ?embed=true&h=true

Embedding Widgets

To embed a single widget, add “?embed=true” to the url of the widget when it edit mode.
This will open the widget without the surrounding Sisense environment.
For example:
Dashboard URL:
Embedded URL:
You can use this URL to embed the widget in and iFrame, for example:
<iframe id=”ifm” name=”ifm” width=”100%” height=”100%” frameborder=”0″ src=“″ scrolling=”auto”></iframe>

Widget Embedding Configuration Options

You can control which portions of the Sisense environment are available when embedding by concatenating the following parameters to the embedding url:

Show/Hide the left data panel

Parameter: “l” (left)
Default: false
Example: ?embed=true&l=true

Show/Hide the right design panel

Parameter: “r” (right)
Default: false
Example: ?embed=true&r=false

Show/Hide the toolbar

Parameter: “t” (toolbar)
Default: false
Example: ?embed=true&t=true

Show/Hide the environment header

Parameter: “h” (header)
Default: false
Example: ?embed=true&h=true

Authentication in Embedded Dashboards and Widgets

All Sisense dashboards and widgets require authentication. When embedding dashboards and Widgets outside of the Sisense environment, usually the use case is to not enforce the Sisense environment authentication, but rather use Single Sign On with existing corporate authentication. To read more on configuring Single Sign in Sisense, go here.