Showing posts from April 26, 2015

Gunakan IT automation untuk menangani permasalahan umum di helpdesk

Whether you are an in-house IT pro or an MSP delivering help-desk services to clients, you invariably experience the same litany of help-desk complaints day in and day out. And with so many similar trouble tickets popping up every day, it simply doesn’t make sense to apply time-consuming manual approaches to resolution to every one of them. Instead, you can add profit to your business and best practices to your help desk with automation. Automated help desk services not only allow MSPs to speed up responsiveness and address tickets rapidly, but also increase end user productivity and improve customer satisfaction. When and how should you implement automation as part of your help desk? It isn’t right for every call that comes in, but take a look at these common help desk complaints and the ways in which an automated solution can help MSPs solve each one quickly and effectively. 1. Computer Is Running Slowly While this is more of a policy issue than a break-fix situation, automation is …

Optimalisasi helpdesk dengan IT Automation

Help desks are overwhelmed, it’s no secret, often by mundane and repeated tasks that can, or should, be automated. By taking steps, that are usually simple and financially efficient, much time can be saved for employees and organisations managing this process.
By automating processes that have remained manual and out of date, technology leaders within their organisations are able to take steps to help their teams and their departments – like the help desk – focus on more press technology matters than resetting forgotten passwords, for example, by allowing employees the ability to do so themselves.
According to recent survey, IT and help desk employees often are required to address an overwhelming number of calls each day, with more than half of the 110 respondents indicating that their help desk receives more than 100 calls a week.
The survey also shows that more than 56 per cent of respondents said the number of passwords required of employees to access their systems directly affect…

5 Tips menangani Wireless Access untuk Guest

Five tips for managing guest wireless network access One of the first major extensions to enterprise wireless LAN systems was guest access, enabling nearly anyone to connect to an organizational WLAN for Internet access. Just as IT does with the organization's employees, it should set a policy for guest wireless network access. More people are bringing smart devices into enterprise settings than ever before, and they aren't always employees. Nowadays, it's safe to assume that visitors come into organizations accompanied by a Wi-Fi-enabled phone. IT can set them up with Internet access, but even for organizations without major security concerns, it makes sense to put some restrictions on outsiders accessing the enterprise wireless network.
IT can provide visitors with access to an enterprise network by setting up a service set identifier that limits routing to wide area network traffic only; all other elements and services on the LAN remain invisible to guests. Need to pro…