Gunakan IT automation untuk menangani permasalahan umum di helpdesk
Whether you are an in-house IT pro or an MSP delivering help-desk services to clients, you invariably experience the same litany of help-desk complaints day in and day out. And with so many similar trouble tickets popping up every day, it simply doesn’t make sense to apply time-consuming manual approaches to resolution to every one of them. Instead, you can add profit to your business and best practices to your help desk with automation. Automated help desk services not only allow MSPs to speed up responsiveness and address tickets rapidly,…
Optimalisasi helpdesk dengan IT Automation
Help desks are overwhelmed, it’s no secret, often by mundane and repeated tasks that can, or should, be automated. By taking steps, that are usually simple and financially efficient, much time can be saved for employees and organisations managing this process. By automating processes that have remained manual and out of date, technology leaders within their organisations are able to take steps to help their teams and their departments – like the help desk – focus on more press technology matters than resetting forgotten passwords, for e…
5 Tips menangani Wireless Access untuk Guest
Five tips for managing guest wireless network access One of the first major extensions to enterprise wireless LAN systems was guest access, enabling nearly anyone to connect to an organizational WLAN for Internet access. Just as IT does with the organization's employees, it should set a policy for guest wireless network access. More people are bringing smart devices into enterprise settings than ever before, and they aren't always employees. Nowadays, it's safe to assume that visitors come into organizations accompanied by …
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