Magic Quadrant for IT Service Support Management Tools - August 2016

Magic Quadrant for IT Service Support Management Tools Published:  24 August 2016  ID:  G00291752 Analyst(s):   Chris Matchett,  Katherine Lord,  Rich Doheny Summary IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections. Market Definition/Description IT service support management (ITSSM) tools enable IT operations organizations, speci…