Posts

Showing posts from January 22, 2017

Company Now Offers Cloud-Based IT Management Apps Hosted in European Union

Company Now Offers Cloud-Based IT Management Apps Hosted in European UnionMajor step toward cloud-based data security and privacy for organizations in the EUFlagship ITSM offering, ServiceDesk Plus, now accessible at http://ow.ly/AZmN308cPwB; Mobile Device Manager Plus coming in FebruaryPLEASANTON, Calif. - Jan.23, 2017 - ManageEngine, the real time IT management company, today announced the opening of its two new ISO 27001-certified data centers in the EU - one in Amsterdam, Netherlands and another in Dublin, Ireland. This announcement is a part of its efforts to help IT teams move operations seamlessly to the cloud while adhering to the data privacy and security standards of the EU. With cloud adoption in Europe on a trend of high growth, software vendors are taking steps to protect customer data. To remove security concerns associated with the cloud, the new ManageEngine data centers are certified Service Organization Controls (SOC) Type II and reinforce the company’s efforts to f…

Mana yang duluan diimplementasikan dlm ITSM ?

PENDAHULUAN Artikel ini saya tulis dengan maksud berbagi tentang layanan yang dimiliki Equine Advisory Services yaitu IT Service Management (ITSM) berbasis Information Technology Infrastructre Library (ITIL) , dimana di dalamnya akan secara spesifik membahas mengenai incident, problem & change management. Apakah IT SERVICE MANAGEMENT (ITSM)? IT Service Management (ITSM) adalah suatu metode pengelolaan aktivitas teknologi informasi yang fokus memberikan layanan prima kepada para pengguna/pelanggannya.
Tujuan utama ITSM adalah menyelaraskan layanan IT dengan kebutuhan pengguna, memperbaiki kualitas layanan TI, dan mengefektifkan penggunaan biaya untuk pengelolaan TI.
“Penerapan ITSM dapat membantu organisasi untuk meningkatkan kinerjanya”
Artikel ini akan membahas sebagian kecil proses-proses yang ada di dalam ITSM, yaitu:
1. Incident Management;
2. Problem Management;
3. Change Management. APAKAH INCIDENT, PROBLEM & CHANGE MANAGEMENT? Tidak pernah ada cara yang baku memulai ITSM dal…

Apa beda ITSM dan ITIL ?

Image
ITSM vs. ITIL: What’s the Difference?1.5K491