Posts

Showing posts from April 30, 2017

Magic Quadrant for IT Service Support Management Tools 2016

Image
Magic Quadrant for IT Service Support Management ToolsPublished: 24 August 2016 ID: G00291752 Analyst(s): Summary IT service support management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles key vendors of enterprise ITSSM tools to help I&O leaders make better selections. Market Definition/Description IT service support management (ITSSM) tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT service desks and IT service delivery functions. ITSSM tools are classified based on IT service management (ITSM) capabilities and integration with IT operations management (ITOM) solutions (see "ITSSM Tool Selections Req…