Showing posts from August 20, 2017

Magic Quadrant for IT Service Management Tools 2017

Magic Quadrant for IT Service Management ToolsPublished: 10 August 2017 ID: G00315822 Analyst(s): Summary IT service management tools are vital for infrastructure and operations organizations to manage support and delivery of IT services. This research profiles the market for enterprise ITSM tools to help I&O leaders make better selections. Market Definition/Description IT service management (ITSM) tools enable IT operations organizations, specifically infrastructure and operations (I&O) managers, to better support the production environment. ITSM tools facilitate the tasks and workflows associated with the management and delivery of quality IT services. These are most heavily used by IT service desks and IT service delivery functions. Some non-I&O departments (such as HR or facilities) adapt generic ticket-handling and workflow capabilities for their own use. Previously, Gartner has called ITSM tools by the name IT service suppor…