9 Predictions of the customer service future
From the editor: A terrific insight by Blake Morgan into how technology and strategy is already changing the customer experience now and into the future. And I agree with every one of them! For consumers the future of customer service cannot come soon enough. The customer experience landscape is ripe for disruption. Companies are slowly making progress toward more seamless and simpler customer experiences. Today only a select few companies leverage all the technology at their fingertips to enable customers to use the technology they us…
Paessler’s PRTG makes Industry 4.0 a reality for coil form manufacturer Weisser
In Germany, Industry 4.0 – or the fourth industrial revolution – is one of the hot topics of the day. By connecting the virtual and the physical it promises to open up a whole new world of possibilities for manufacturers to do things better, faster and more efficiently. Industry 4.0 is part of the German Government’s High-Tech Strategy and a focus for The Federal Ministry of Education and Research whose priority it is to define standards so that SMEs can start adopting it. One company that is ahead of the curve and already testing out the p…
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