Showing posts from December 9, 2018Show all
9 Predictions of the customer service future
From the editor: A terrific insight by Blake Morgan into how technology and strategy is already changing the customer experience now and into the future. And I agree with every one of them! For consumers the future of customer service cannot come soon enough. The customer experience landscape is ripe for disruption. Companies are slowly making progress toward more seamless and simpler customer experiences. Today only a select few companies leverage all the technology at their fingertips to enable customers to use the technology they us…
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