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Saturday, March 09, 2019

Marketing in past - present and future

Security and privacy in the age of IOT

8 use cases of AI enabled commerce

The ultimate customer experience

IT Jobs in 2018

Friday, March 08, 2019

Scope of Artificial Intellegence

Top 10 advantages of cloud computing

Cybersecurity Union

Thursday, March 07, 2019

Mengapa Startup Gagal

10 tahapan untuk menuju Keamanan Siber

Alasan Konsumen Akan membayar lebih untuk 5G

Smartphone masih akan Bertumbuh di Kawasan ini

Industri yang menggunakan DRONE

Cyber-Security , an international challenge

Tuesday, March 05, 2019

Data security vs human error

Monday, March 04, 2019

What’s new in ITIL 4?

What’s new in ITIL 4?

by Martin Stewart, on 27-Feb-2019 11:35:00

After months of build-up, ITIL® 4 has finally been released. The first publication in the ITIL 4 update, the ITIL Foundation ITIL 4 Edition book, was released on Monday 18th February at Pink Elephant’s Pink19 conference in Las Vegas.
But what has changed in the latest update? We’ve rounded up the key information from this latest release.

What is ITIL?

ITIL—the IT Infrastructure Library is a set of publications which capture proven best practices for IT service management (ITSM). ITIL is the dominant framework for ITSM best practices across the globe—with over 5 million practitioners certified at Foundation level or higher. It includes guidelines on how organizations, large and small, can improve the way they plan, deliver, measure, and improve IT services and support.

What is ITIL 4?

ITIL 4 is the most recent update of the ITIL framework, continuing an evolution of documented ITSM best practices which stretches back to 1986. The “ITIL Foundation - ITIL 4 Edition” (202 pages) was published in February 2019, and will be followed by five detailed volumes across 2019 and early 2020. Unlike the previous ITIL 3 edition, where the publication of the entire library was held back for a single big bang launch, the release of ITIL 4 is being staggered so that ITSM practitioners can benefit from content earlier, offering a more agile approach. The timescale of this refresh project reflects the growing complexity of modern service management, as well as the extent to which business and IT have changed in the last decade, and the level of diligence required for such a large project.
The release of the published ITIL 4 Foundation book coincides with the availability of ITIL 4 training and certification—provided by organizations across the globe, such as Pink Elephant.

Why is ITIL being updated now?

It has been almost 11 years since the last major update (ITIL V3 in May 2007) and 8 years since the last minor refresh in 2011 (ITIL 2011). A lot has changed in both the business and IT service management spheres since then, and in that time, IT has become even more critical to organizations across the globe. Technology is rapidly redefining what businesses offer their customers, how they operate, and the way they do business with customers. For an organization to compete in such a volatile environment, IT needs to be well-equipped to deliver new IT services and solutions faster than ever before.
Under pressure to increase the pace of innovation (while still working within strict cost and resource constraints) IT departments are forced to be creative in developing new ways of thinking and working—like DevOps, Agile, Lean IT, IT4IT, SIAM, and others. The challenge for the ITIL 4 refresh has been to work out how these new practices should be folded into (or interfaced with) ITIL to create harmony and encourage collaboration.
New technologies have also emerged and hit mainstream adoption in the last decade: cloud, hybrid IT, automation, virtualization, containerization, microservices, IoT, big data, AI/machine learning, and more. These are impacting the way IT services are conceived, planned, architected, deployed, operated, and supported.

What does the ITIL 4 update process look like?

In November 2017, Peter Hepworth, CEO of Axelos – the organization responsible for ITIL - announced that a major update to ITIL would take place in 2018. A Lead Architect Team was formed, including representatives from Axelos and 10 respected ITSM experts from across the globe.
The Lead Architect Team consulted with the ITSM practitioner community across the globe, to unearth new principles (ways of thinking) and new practices (ways of doing) which are delivering real benefits—e.g. they work, and they work well. Over 2,000 IT practitioners were involved in this Global Research Program.
Of course, although driven by large-scale community crowdsourcing, there is a need for intelligent curation to turn this raw information into a set of consumable publications which fit around a clear framework/model. It’s a large body of knowledge (page for page about four times bigger than the Project Management Body of Knowledge), so a cohesive structure is essential to help people navigate the content and get value from it. The whole process has been guided by the Lead Architect Team and supported by around 150 writers and reviewers.

How is ITIL 4 different?

ITIL 4 is not a wholesale replacement of ITIL 3; it is an evolution. Indeed, many of the practices found in the old ITIL 2 and ITIL 3 books are still relevant to organizations today, so much of the previous content has been adapted to meet the current challenges. However, ITIL 4 expands the ITSM body of knowledge to cover new questions and challenges—such as how does ITIL mesh with practices such as Agile, DevOps, and Lean IT which have achieved mainstream adoption in the last decade.
Structurally, ITIL 4 will be a little different from ITIL 3. The service lifecycle model in ITIL 3 (Service Strategy, Service Design, Service Transition, Service Operation, CSI) has evolved to take a six-step Service Value System (SVS) perspective—Plan, Improve, Engage, Design and Transition, Obtain/build, Deliver and support).
Where ITIL 2 was very process focused, and ITIL 3 was service focused, ITIL 4 is value focused. Axelos describes this as a “new holistic end-to-end view of service creation”. This is the next evolution of ITIL—helping IT people align everything they do with business needs. It integrates what’s happening in IT service management with what’s happening in other areas of IT and the business to drive more value creation, more quickly. It’s about eliminating waste by keeping focus on value-creation, resolving conflicts, and encouraging collaboration.
To help drive this shift, ITIL 4 introduces some high-level considerations : The 4 Dimensions Of Service Management and 7 Guiding Principles (which have a similar ring to the Principles behind the Agile Manifesto).
From a process perspective, ITIL 4 covers 34 areas, now referred to as practicesinstead of processes. Some of these have been adapted and carried over from ITIL 3. Some have a lineage that stretches back to ITIL 2, and possibly all the way back to ITIL 1 (known then as GITIMM). Others are completely new to ITIL 4.
Over the next few weeks we will be taking a closer look at what’s new in ITIL 4, including a deeper look at the Service Value System (SVS), the 4 dimensions of service management, the 7 Guiding Principles, and a deep-dive into the new practices which have been introduced.


Sunday, March 03, 2019

The Skills Companies Need Most in 2019 – And How to Learn Them

It turns out that professionals are keenly interested in learning new skills (which makes us deliriously happy). And learning tends to spike in January, as people start the year focused on building new habits.
But here’s the challenge: there are at least 50,000 professional skills in the world, according to LinkedIn data. 50,000!
If you’re like us, you probably have time to learn a few skills this month. That begs the question: of those 50,000 skills you could potentially learn, which should you learn today to help you stand out all year?
To find out, we used exclusive LinkedIn data to determine the skills companies need most in 2019. These are the skills your boss and your boss’s boss find most valuable, but have a hard time finding – and the skills that’ll most help you better serve your clients and customers.
So consider this post your guide to the skills most worth learning in 2019.
The best part? We’ve unlocked LinkedIn Learning courses for all of January that teach these skills, so for a limited time you can learn them all for free.

The Soft Skills Companies Need Most in 2019

Strengthening a soft skill is one of the best investments you can make in your career, as they never go out of style. Plus, the rise of AI is only making soft skills increasingly important, as they are precisely the type of skills robots can’t automate.
That’s why 57% of senior leaders today say soft skills are more important than hard skills.
What are the soft skills companies are looking for most in 2019? They are:

    1. Creativity

Why it matters, in one sentence: While robots are great at optimizing old ideas, organizations most need creative employees who can conceive the solutions of tomorrow.

    2. Persuasion

Why it matters, in one sentence: Having a great product, a great platform or a great concept is one thing, but the key is persuading people to buy into it.

    3. Collaboration

Why it matters, in one sentence: As projects grow increasingly more complex and global in the age of AI, effective collaboration only grows more important.

    4. Adaptability

Why it matters, in one sentence: An adaptable mind is an essential tool for navigating today’s ever-changing world, as yesterday’s solutions won’t solve tomorrow’s problems.

    5. Time Management

Why it matters, in one sentence: A timeless skill, mastering time management today will serve you the rest of your career.

The Hard Skills Companies Need Most in 2019

The skills on this list reflect the impact of our increasingly digital world. Yes, that means a spike in cloud computing and AI, but it also means a spike in improving that digital experience (i.e. UX Design, web development, etc.).
Digital is also giving new uses for skills – for example, there’s increased demand for audio production. This was a skill formerly needed for radio production; today, it’s used for producing podcasts and digital ads.
Here are the hard skills companies need most in 2019, according to LinkedIn data:

    1. Cloud Computing

Why it matters, in one sentence: As the world rushes toward the cloud, companies are desperately searching for engineers who have the skills to accommodate this demand.

    2. Artificial Intelligence

Why it matters, in one sentence: Its official — the Age of AI is here.

    3. Analytical Reasoning

Why it matters, in one sentence: As they collect more data than ever before, companies are hungry for professionals who can make smart decisions based off of it.

    4. People Management

Why it matters, in one sentence: The world has changed from a “command-and-control” model toward leaders who can coach and empower, a difficult skillset few professionals possess.

    5. UX Design

Why it matters, in one sentence: UX design is the key to making a digital world work for humans.

    6. Mobile Application Development

Why it matters, in one sentence: A skill that’s been in-demand for several years as companies continue to design mobile-first platforms.

    7. Video Production

Why it matters, in one sentence: Demand for video production is spiking as video streaming represents 70 percent of all consumer Internet traffic.

    8. Sales Leadership

Why it matters, in one sentence: Sales is one of those skills that’s always in-demand, and great sales leaders are only becoming harder and harder to find.

    9. Translation

Why it matters, in one sentence: We are more connected globally than ever before, with translation skills breaking down one of the last remaining barriers: language.

    10. Audio Production

Why it matters, in one sentence: Similar to video, there’s been a spike in interest in podcasts and other audio digital formats recently, leading to increased demand for this skill.

    11. Natural Language Processing

Why it matters, in one sentence: The technology behind Alexa and Google Home, everything from our cars to our light bulbs are now becoming voice-activated.

    12. Scientific Computing

Why it matters, in one sentence: Scientific computing is generally used to solve problems with massive amounts of data to consider – a need as companies continue to collect more and more data.

    13. Game Development

Why it matters, in one sentence: In yet another sign of providing a better experience for digital users, the demand for those who can develop compelling online games remains strong.

    14. Social Media Marketing

Why it matters, in one sentence: Social media continues to be a popular way to communicate with others digitally, as new platforms disrupt the market.

    15. Animation

Why it matters, in one sentence: No surprise to see animation on the list, considering the surge of video traffic and the increasing prevalence of the GIF.

    16. Business Analysis

Why it matters, in one sentence: Similar to data-driven decision making, more and more companies are relying on analysts to help them guide strategic investments.

    17. Journalism

Why it matters, in one sentence: Once a dwindling skill, journalism isn’t just for journalists anymore as marketing and content teams alike vie for people who can tell compelling stories.

    18. Digital Marketing

Why it matters, in one sentence: With the rise of digital, it’s no surprise to see digital marketing as the most in-demand marketing skill on the list.

    19. Industrial Design

Why it matters, in one sentence: The demand for those who can design something that is both practical and eloquent will never go away.

    20. Competitive Strategies

Why it matters, in one sentence: Virtually all companies are facing increased competition, with organizations starved for people who can help them stay abreast and ahead of their competitors.

    21. Customer Service Systems

Why it matters, in one sentence: In a world where one bad experience can lead to a tweet the whole world sees, consistent customer service is increasingly paramount.

    22. Software Testing

Why it matters, in one sentence: New softwares are hitting the market at record-numbers – requiring more and more people who can ensure they actually work.

    23. Data Science

Why it matters, in one sentence: An in-demand skill for the past several years, there is still a strong need for those who can make sense of a magnitude of data.

    24. Computer Graphics

Why it matters, in one sentence: As a sizeable part of our digital world goes from 2D to 3D, companies are looking for people who can foster that transition.

    25. Corporate Communications

Why it matters, in one sentence: With social media, local mistakes can lead to global outrages, requiring people who can manage difficult situations.
Methodology: “The skills companies need most" was determined by looking at skills that are in high demand relative to their supply. Demand is measured by identifying the skills listed on the LinkedIn profiles of people who are getting hired at the highest rates. Only cities with 100,000 LinkedIn members were included.

Mengenal Tantangan Pebisnis Startup Unicorn

Mengenal Tantangan Pebisnis Startup Unicorn

Oleh: Ahmad Z.R |
Dengan teknologi dan inovasi yang mudah, masyarakat harus selalu waspada, namun jangan sampai paranoid., Jakarta — Transformasi (perpindahan) bisnis offline menjadi online tengah terjadi di Indonesia. Seiring itu diingatkan, ada sejumlah tantangan yang harus dihadapi para pemula bisnis start up.
Demikian disampaikan Founder PT Daya Cipta Mandiri Solusi Fanky Christian, dalam Diskusi Media Forum Merdeka Barat (FMB) 9 dengan tema “Investasi Unicorn untuk Siapa?”, bertempat di Ruang Serba Guna Kementerian Kominfo, Jakarta, Selasa (26/2).
“Saat ini, memang sudah muncul start up-start up baru. Peralihan bisnis offline ke online tentunya memang untuk menjawab kebutuhan masyarakat. Seperti, resto, teknologi, dan lainnya,” ujarnya.
Namun di tengah dinamika tersebut, Fanky mengatakan, ada sejumlah tantangan yang harus dihadapi para pebisnis yang semula bergerak di offline menjadi online. Yakni, sambung dia, pertama, terkait orisinalitas start up. Kemudian yang kedua, kata dia, pebisnis start up juga harus dinamis.
“Sedangkan tak kalah penting adalah kemampuan untuk melakukan eksekusi. Jadi start up bukan cuma berhenti di tataran ide. Hal lain yang juga diperlukan adalah berkolaborasi,” katanya.
Terkait perkembangan bisnis start up di Indonesia, Fanky juga mengingatkan, adanya peran penting pemerintah. Khususnya, kata dia, dalam hal pendanaan. “Di mana terkait itu diperluan bimbingan dan bantuan,” tandasnya.(*/Dry)