Perjalanan Proses ITIL - Change Management

Change Journey through ITIL processes October 3, 2012  |  By  Ayman Essmat  | In  ServiceDesk Plus At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change. I believe holistic approach to change management starting with gathering business requirement and ending with deliver business value is the right approach to deliver a change to business. Change management customers do not interes…