COVID-19 Outbreak: A Wake-Up Call for business fraternity to Adapt a Digital-First Strategy and Innovate the IT Infrastructure

COVID-19 has brought most business operators, IT & ITES service providers, and employees to the reality that IT system investments have been ignored for a long time. It's not that real-time collaboration with rich media, remote working, and productivity-enhancing tools, along with the necessary IT infrastructure were not available all this while. The inactivity on this front was because – the legacy systems were working 'just fine'; so, there was no 'apparent logic' for the operators and IT service providers to spe…