Root Cause Analysis di Opmanager
Root Cause Analysis Get to the core of your issue instantly While troubleshooting networks, it is often the process of getting to this root cause that consumes maximum time frame. More often than not, 80% of the troubleshooting time is spent in solving 20% of the problem which revolves around the root cause. RCA or root cause analysis does exactly that by pointing out at why something occured. RCA in OpManager is a single graph view of the events of all the plugins of OpManager. When this happens, the impact that is captured on one of …
Perjalanan Proses ITIL - Change Management
Change Journey through ITIL processes October 3, 2012 | By Ayman Essmat | In ServiceDesk Plus At a time when many organisations are undergoing a significant amount of changes, most of the change managers still considering ITIL change management process is the only process dealing with the change. I believe holistic approach to change management starting with gathering business requirement and ending with deliver business value is the right approach to deliver a change to business. Change management customers do not interes…
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