Mengapa helpdesk sangat memerlukan User Portal ?

Making users access Self Service Portal is as important as building the portal. June 6, 2011  |  By  Arvind Parthiban  | In  ServiceDesk Plus Self-Service Portal enables the users to log their tickets, track the progress of their existing tickets and search articles/solutions from the Knowledge Base, without even contacting the help desk. In simple words, it allows end users to get assistance, around the clock. How does a Self-Service Portal merit a help desk? Proper Documentation and Categorization of tickets Usually when…