Bergulat dengan SLA

Bicara-bicara soal SLA, bisa sampai berbusa. Ternyata, dalam keseharian kita pun, kita bergulat dengan SLA Apa sih SLA ? Service Level Agreement (SLA) A  service level agreement  ( SLA ) is a part of a contract where the level of service is formally defined. The SLA records a common understanding about services, priorities, responsibilities, guarantees, and warranties. Each area should have the “level of service” defined.  The SLA may specify the levels of availability, serviceability, performance, operation, or other attributes of t…