9 Ways to Convince Users to Adopt Your Self-Service Portal

9 Ways to Convince Users to Adopt Your Self-Service Portal Dec 22 POSTED BY  Siddanth  |  ServiceDesk Plus Today’s IT environment is changing rapidly and so are your customers. They are increasingly demanding and are looking for instant resolution of their tickets as well as instant access to information on your services. Sometimes your service desk might get bombarded with calls when a user faces issues or requires a service to be delivered.This may lead to service desk missed calls or being stuck in the waiting queue. If you’ve a…