Magic Quadrant for IT Service Support Management Tools

20 August 2012  ID:G00231576 Analyst(s):  Jeffrey M. Brooks ,  Jarod Greene VIEW SUMMARY IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organizations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operations maturity improvement efforts. Market Definition/Description IT service support management (ITSSM) tools offer a tighter integration of functions that correlates with the act…