Magic Quadrant utk ITSM 2013

Magic Quadrant for IT Service Support Management Tools 20 August 2013  ID:G00248914 Analyst(s):  Jarod Greene ,  Jeffrey M. Brooks VIEW SUMMARY IT service support management tools go beyond traditional service desk ticketing and reporting functions to address release governance and provide visibility into the production environment. I&O organizations aspiring to mature can use this research to evaluate products to support their efforts. Market Definition/Description This document was revised on 23 August 2013. The doc…