IT360 untuk Managed Service Provider
IT360-MSP for Service Providers. Deliver services efficiently with maximum scalability Service providers can now accurately manage the SLAs and release new services faster with features like: Multi-tenancy High Availability Enterprise level systems and Datacenter monitoring Remote site monitoring Customer and site-specific dashboards, SLA A unified platform to manage end-to-end Network, Applications, Server and Storage infrastructure with ITIL ready Service Desk. A service provider offers various IT services to enter…
Perusahaan Business Process Services gunakan IT360
Introduction Firstsource is a leading provider of client-based business process services globally from technology centers in USA, India, UK, Philippines and Srilanka. The business services are provided to various industrial verticals including healthcare, communication, banking, financial services and insurance. Several of clients are from the Fortune-500 list. Since its inception in 2001, the focus has been on simplifying complex technology through innovative delivery methodologies to attain the highest level of customer satisfaction. …
Mengapa Bank sebaiknya gunakan IT360?
Mengapa Bank sebaiknya menggunakan It360? Bagi bank yang belum memiliki sistem monitoring untuks menjamin layanan IT nya, maka sebaiknya menggunakan It360, IT360 merupakan salah satu produk unggulan dari ManageEngine, dimana kemampuan monitoring jaringan, aplikasi, storage , bandwidth dan helpdesk terintegrasi dalam satu produk. Dengan menggunakan It360, bank akan dapat melakukan monitoring secara komprehensif dan mendapatkan Report yang dibutuhkan. Terlebih lagi, dengan mekanisme alert dan root cause Analysis , memudahkan bank untuk mendap…
Apa “Tata Kelola Teknologi Informasi” (IT Governance) Itu?
Investasi Teknologi Informasi yang sampai menghabiskan milyaran rupiah pada perusahaan skala menengah dan besar tersebut, sepertinya sudah tidak ekonomis lagi jika hanya ditujukan untuk meningkatkan efisiensi, efektivitas dan kecepatan kerja organisasi. Perkembangan TI yang semakin canggih dan serba bisa tersebut, mulai diarahkan menjadi enabler terhadap peningkatan kinerja suatu organisasi. Yang kemudian memunculkan kesadaran, terutama di dunia industri, bahwa tanggung jawab pengelolaan TI tidak bisa sepenuhnya diserahkan ke unit/bagian/d…
Apakah kita masih perlu ITIL ?
I have seen many blogs and social media posts predicting the end of ITIL, so I thought it might be helpful to share my thoughts on whether we should still be using it. Many years ago, IT was expensive and complex and only a few people understood it. IT departments consisted of people with great technical knowledge who told the business what they could have. These IT organizations were often inefficient and many of them had poor understanding of what their customers really needed. The introduction of ITIL was the point where many IT orga…
Evaluation dalam ITIL
Evaluating evaluation Posted on 10 March 2014. Why did evaluation get into ITIL? In 1998 Pfizer’s share price doubled – all because of an unexpected side-effect in a drug being developed to treat heart problems. I was reminded of this when asked on a recent ITIL course to explain why on earth ITIL had Change Evaluation as something apparently separate from change testing, verification and review – they clearly thought that little lot should be enough to base decisions on. Now most people delivering an ITIL course can avoid that qu…
Mencari solusi Application Performance Monitoring yang tepat.
My priority list for an Application Performance Monitoring (APM) solution Posted by Enrico Vannini • June 6, 2014 • Application Performance Management • Add Comment I recently read a very interesting interview with Gartner VP Jonah Kowall that describes his ideas on APM and on how the software-as-a-service (SaaS) era has and will keep changing it. The interview addresses many points that are very familiar to the technical community in the APM domain. Jonah describes what a good APM solution should be, what it should do and wh…
ITIL sudah 25 tahun, apa tantangan ITSM selanjutnya?
Tak terasa, sudah 25 tahun.. ITIL® AT 25: THE PAST, PRESENT AND FUTURE OF ITSM 02 JUNE 2014 By Phil Hearsum, ITSM Portfolio Manager - AXELOS How can a system like ITIL - forged in a year of seismic historical change 25 years ago - still be relevant to the world of ITSM today? Leaving aside the shift in information technology since 1989, the global changes in that year alone tell us how different the world was back then: the USSR (remember that?) pulling out of Afghanistan, the final throes of Apartheid in South Africa, Czechosl…
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