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Showing posts from August 9, 2009

What new in SupportCenter 7.5 ?

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Multi TenancyThe all new Business Units functionality provides you with four levels hierarchy and a complete flexibility in accessing you client information, trouble tickets, contracts, support plans etc. Business units presents you wide range of possibilities to create support processes based on your departments, SBUs, products, branches etc.Know More Communicate BetterSupportCenter Plus integrates Computer Telephony* with Call Pop-Up and Click-to-Dial features. Implementing computer telephony with SupportCenter Plus will help you to communicate better with your customers and enhance the experienceKnow More Serve your customers, wherever they areSupportCenter Plus integrates with Zoho Meeting, a remote desktop sharing utility. Now you can access your customer's desktop over the internet and solve their problems swiftly and efficiently.Know More Let your support staff take a breakTired of sloppy customer web portals? SupportCenter Plus offers you the completely customizable customer …