When Reality Hits ITIL - Implementations

Is implementing ITIL really simple? It is easy to hear about ITIL from a
consultant or read from a blog or even attend an ITIL course, but the
hardest part comes while implementing those processes in an environment.
Each and every organization is different; they vary with people,
processes, environment, type of support they provide, help desk and much
more. This white paper is intended to help the IT managers to self assess
their help desk and its maturity level in order to implement the right
process at the right time.

http://www.manageengine.com/products/service-desk/itil-reality.html

contact us for detail:

Fanky Christian
Business Development Director
PT. DAYA CIPTA MANDIRI SOLUSI
IBEC Building 2nd Fl
Jl. KH Wahid Hasyim No.84-86
Jakarta Pusat, 10340, Indonesia
SMS: 62-21-98054359
Telp: 62-21-3924716
Fax: 62-21-3903432
mobile: 62-812-1057533
www.dayaciptamandiri.com

Online Store: www.tokofc.com

visit:
- dayaciptamandiri.blogspot.com
- fankychristian.blogspot.com
- www.facebook.com/fanky.christian

Structure Cabling and Data Center
|AMP|BrandRex|CCSI|NetViel|Goldbach|UniFlair|Mira|APC|
|Fingerprint|FM200|FirePro|
|Cisco Systems|Juniper|Raisecom|Proscend|

Multimedia
|Kiosk System|
|finosMQS - multimedia queuing system|
|finosMDS - digital signage system|
|finosSQM - sequence queuing system|

SMS Gateway
|SendQuick|OZEKI NG|

Enterprise Management
|OpManager|AppManager|ServiceDesk Plus|NetflowAnalyzer|
|Desktop Central|Firewall Analyzer|FacilityDesk|Solarwinds|

Database and Chart
|FusionCharts|Navicat|

Services
|Network Implementation Services|Operation Support Services|

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