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Wednesday, November 30, 2011




Application Performance Management

IT’s new day for applications performance and availability with ManageEngine Applications Manager
  • Resolve - application outages quickly
  • Troubleshoot - performance bottlenecks
  • Get the visibility - you need
  • Control - your business infrastructure



OpManager is a complete, end-to-end 

network monitoring software

that offers advanced

 fault and performance management 

functionality across critical IT resources such as routers, WAN links, switches, firewalls, VoIP call paths, physical servers, virtual servers, domain controllers & other IT infrastructure devices.Further the network monitoring software, combines an easy-to-use interface that lets you quickly deploy the product for production and also apply your organization's monitoring policies across multiple devices quickly.

A single pane of glass for complete network monitoring

Network Performance Monitoring

Server Performance Monitoring

Monitor other infrastructure devices like Load Balancers, Temperature Sensors, IP Cameras, Printers & more. supports custom SNMP & WMI monitors.
Be the first to know before it affects your end user
Troubleshoot and resolve network issues instantly
Live Network maps
  • A live graphical representation of your complete network diagram that helps you quickly spot network performance bottlenecks.
Enterprise ready network management
Extend the power of OpManager
Deploy to production in minutes




NetFlow Analyzer 9.5 LAUNCHED!
Get Medianet reporting for FREE! Upgrade Now!

NetFlow Analyzer, a complete traffic anaytics tool, leverages flow technologies to provide real time visibility into the network bandwidth performance. NetFlow Analyzer, primarily a bandwidth monitoring tool, has been optimizing thousands of networks across the World by giving holistic view about their network bandwidth and traffic patterns.
NetFlow Analyzer is a unified solution that collects, analyzes and reports about what your network bandwidth is being used for and by whom. NetFlow Analyzer is the trusted partner optimizing the bandwidth usage of over a million interfaces worldwide apart from performing network forensics and network traffic analysis.
Get to the root of traffic analysis using NetFlow Analyzer

Bandwidth Monitoring & Traffic Analysis

Network Forensics and Security Analysis

Intelligent Application Monitoring

  • Recognize and classify non-standard applications that hog your network bandwidth using NetFlow Analyzer.
  • Examine a designated router interface and identify the type of application and its associated traffic.
  • NetFlow Analyzer leverages on Cisco NBAR to give you deep visibility into layer 7 traffic and recognize applications that use dynamic port numbers or hide behind well-known ports.

Valdiate QoS policies using Cisco CBQoS

  • Prioritize business-critical applications and ensure correctness of QoS policies applied using Cisco CBQoS.
  • Validate the effectiveness of CBQoS policies applied, with reports on pre and post policy traffic, class-wise drops and queuing information per class.
  • Achieve deep visibility through child policy and "match-statement" reporting.

Monitor Voice and Data effectively

  • Analyze IP service levels for network-based applications and services using NetFlow Analyzer IP SLA monitor.
  • Ensure high level of data and voice communication quality using Cisco IP SLA technology.
  • Keep a tab on key performance metrics of voice and data traffic.

Capacity Planning and Billing

  • Make informed decisions on your bandwidth growth using capacity planning reports
  • Measure your bandwidth growth over a period time with long term reporting
  • Accurate trend over extended historic periods.
  • Generate on-demand billing for accounting and departmental chargebacks.

Multivendor Support & Flow Technology

  • Collect, Analyze flows from major devices like Cisco, 3COM, Juniper, Foundry Networks, Hewlett-Packard, extreme and other leading vendors
  • Report on all major flow formats like NetFlow, sFlow , cflow, J-Flow , FNF, IPFIX, NetStream, Appflow and so on.


Selamat kepada MCOINASIA yang telah berhasil mengimplementasikan CALL CENTER dengan menggunakan solusi 3CX, kami senang melayani Anda..

Reach New Levels of Customer Service with the 3CX Call Center Module

In today's cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.
Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
Key 3CX Call Center Features:
  • Advanced Real time Queue Statistics
    • Monitor queue status
    • Review the number of callers in a queue
  • Advanced Agent Statistics
    • Log agents in and out of queues
    • Time an agent logged in/out of the queue
    • Review the number of answered/unanswered calls
    • Average and longest wait time and more
  • Call Back Feature
    • Allow your customers to hang up and retain their position in the queue
    • The customer is called back when an agent becomes available
    • Call back notification emails are sent to the supervisor  
  • Additional Queue Strategies
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt By Threes - Random
    • Hunt By Threes - Prioritized
  • SLA Alerts
    • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
    • Events are logged in order to meet customer service requirements
    • SLA notification emails are sent to the supervisor  
  • Listen in
    • Supervisors can screen calls by listening in without the agent and caller knowing about it
  • Listen and Whisper
    • The supervisor may need to relate some important information to the agent without the customer hearing
  • Barge in
    • The supervisor can enter the call and assist the agent and customer
All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
No Install Necessary!
The 3CX Call Center module comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call centre features.

Application Manager dan VMWare vFabric

VMware vFabric tc Server Monitoring

Ensure high performance of tc Server and Spring applications
A web application server based on the open-source Apache Tomcat, VMware vFabric tc Server is the choice of the industry today for building and running modern virtual and cloud applications.It is the runtime server which is part of the vFabric cloud application platform. Also with the built-in Spring applications, vFabric tc Server has been successful in satisfying the needs of numerous IT and application operation teams. ManageEngine Applications Manager helps in monitoring the performance and availability of the vFabric tc Server and Spring applications, thus ensuring your business-critical cloud services perform as expected.
Applications Manager monitors the critical components of the vFabric tc Server to detect any performance problems. It delivers proactive alarm notifications, triggering appropriate actions and empowering the operators with drill-down analysis and reporting. It also provides visibility into the performance of the Spring-powered cloud applications deployed in the vFabric tc Server.
When combined with Applications Manager's out-of-the-box monitoring support for VMware servers and cloud instances, the tc Server monitoring capability becomes even more useful.

Track the Memory Usage of your vFabric tc Server

Gain insight into the memory usage and get notified before the server runs out of memory.
Overview with Memory and CPU Usage

Monitor the various Web Applications running

Identify the various applications running in the vFabric tc Server and their health status.You can also enable or disable the web application from within Applications Manager client itself.
Web Applications

Gain insight into the requests processed

Get details on the requests received and sent per second in the server along with the counts for the request not processed, time taken to process the request, etc.
Request Processor

Track the Cache Memory Usage

Monitor the cache hits of the applications and get notified when the hit counts or the cache hit ratio violates the threshold.
Cache Details

Identify the Transaction Rate and failed transactions

Monitor the transactions in the application level and get notified when the commits, rollback and suspend rates breach the threshold level.

Monitor the Thread Details

Know how the JVM is performing. Find out the total no. of thread count, no. of threads in the running state, threads that are waiting for a task and blocked threads in the JVM.
Thread Detail Monitoring
  • Download Nextsteps
Example Frame

Benefits of using Applications Manager's VMware vFabric tc Server Monitor

  • Ensure high uptime and peak performance of your VMware vFabric tc Server and the Spring-based cloud applications deployed on the server.
  • Understand how your tc Server resources are being utilized and plan capacity effectively.
  • Agentless monitoring that is easy to set up and manage.

Unified Communications with 3CX Phone System

Unified Communications with 3CX Phone System

Unified Communications with 3CX Phone System 10Until very recently, voice and data communications in the business environment were not unified. Telephones were simple black boxes sitting on the users’ desks, connected via their own network and completely isolated from the company’s computer data network.
With the evolution of telephony toward IP (internet protocol), the integration of both communication worlds has become possible, allowing for companies to transform their business processes. This development of breaking down communication barriers and allowing people using different forms of communication, different devices, and different media to communicate to anyone, anywhere and at any time is known as Unified Communications.
3CX Phone System for Windows is a revolutionary IP PBX that delivers unified communications technology by merging voice and data networks, allowing businesses to simplify real time delivery of information and ensure ease of use.
With 3CX IP PBX, collaboration between co-workers is made easier and cooperation with business partners and clients becomes more direct; even when the parties are not located in the same place.
Key Unified Communications Features on 3CX Phone System for Windows:
  • Receive voice mail in your Inbox
  • Presence management (BLF) – eliminates expensive telephone tag
  • Integrated fax server – receive faxes via email as a PDF attachment
  • 3CX bridges – connect branch offices
  • TAPI – initiate calls from any CRM application such as Microsoft Outlook with the 3CX CRM Integration Module
  • MS Exchange 2007 and 2010 support
  • Instant Messaging
  • 3CXPhone – Softphone for use inside and outside the office
  • Call Center Features such as Real Time Queue and Agent Statistics with the 3CX Call Center Module

Initiate phone calls from Microsoft Outlook by simply right-clicking on an Outlook contact
3CX Phone System for Windows delivers a full set of enterprise level features that make it easy to install, configure, manage and use; allowing employees to increase mobility and productivity. All these benefits come at a very competitive price.