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Saturday, September 22, 2012

10 cara metodologi sosial media yang merubah cara kerja TI

10 social media methodologies that are changing how IT works

By Mary Shacklett | September 20, 2012, 7:07 AM PDT
IT has assisted marketing, administration, and business operations with their implementations of social media and networking. Now, it has discovered some ways to make social-style communications deliver value to the IT department.
Major IT work challenges continue to revolve around project management, technical problem resolution and consultation, accuracy and timeliness of information, and the responsibility of running 24/7 operations. This is where social-style methodologies that incorporate peer-to-peer networking and information sharing are beginning to pay off. Here is a brief rundown on what’s “socially” working in IT.

1: Collaborative project management in the cloud

Frustrated with desktop versions of project management software, more companies are moving to cloud-based PMthat allows everyone to key in their tasks, due dates, and status. Project team members can also collaborate online to resolve project problems and roadblocks. Some companies are seeing a 2x improvement in the number of projects they can complete each year.

2: Scrum meetings

The weekly scrum meeting, in which all project team members gather, report status, identify problems, and then collectively resolve these issues as a group, is an in-person, low-tech implementation of social networking that accelerates projects to completion. Some companies are so gung-ho with the methodology that team members are allowed to quickly form spontaneous meetings in the hallways if necessary.

3: Mobile collaboration and problem resolution for the help desk in the field

For years, IT has wrestled with help desk and support personnel having to be out in the field, losing time on travel. Now, mobile technology equips them to log status of their calls instantaneously into the system, pick up help requests from the queue, and even collaborate with each other in group-solving a technical problem.

4: Using the cloud for R&D forums

As more sites opt for cloud-resident and third-party applications, it’s equally important to ensure that vendors continue to evolve their solutions to meet the changing needs of their corporate clients. Social network forums on vendor products give enterprise IT an opportunity to weigh in on the next set of functions and features it would like to see in a vendor’s offering.

5: Application prototyping and testing

Users (and various IT specialists) aren’t always available at the same time to model a new application prototype or to kick the tires and perform testing on applications getting ready for production. By networking through a social media forum, they can leave their comments and test results on the network where everyone can view and act on them. The technique promotes 360-degree checkouts and signoffs on new applications without someone in IT administration trying to keep track of it all.

6: Collaboration with other companies on common IT problems

Although companies might compete on end products and services, their internal IT departments face many of the same problems. These issues include understanding how to implement a new industry regulation in enterprise code and how to meet certain IT “green” and sustainability standards. Social networking is a great avenue for organizational exchanges and committee work that helps IT’ers from many organizations join force to overcome a common challenge.

7: Access to public forums for technical problem resolution

Combination technical resources and social networking sites are now so good that most IT technical staff (especially in areas like network administration) go to these forums first to find answers to elusive technical problems. This pays off in a major way, as many vendor telephone help lines are actually orchestrated to discourage calls and sometimes don’t work at all.

8: Instant messaging and impromptu meetings

With a social networking concept, techniques like instant messaging have grown into instant meetings. Experts from diverse IT disciplines can be brought together in real time to work out a real-time problem, thanks to the flexibility inherent in Internet-based apps and today’s mobile communications.

9: 24/7 “follow the sun” IT

More enterprises are deploying IT experts in diverse geographical locations to solve the age-old problem of remote facilities having to wait until the corporate office opens to solve a production problem. Companies are not just spreading out their IT workforces. They are also using social networking principles, so that if a problem can’t be solved in its entirely within a normal workday at one site, all the data, work, and communications that have gone into the problem are documented in a social networking work area so that the next “shift” of IT staff in a different geographical zone can take over the issue. The strategy speeds time to problem resolution.

10: Common data repositories and documentation pools

By maintaining a common data repository for a given project, problem, or other IT matter on a corporate social network that staff from anywhere at any time can contribute to and access, companies avoid confusion and misinformation because everyone is working from the same set of data. These social networking information repositories are usually implemented on corporate intranets or via Internet through a cloud services provider.

Friday, September 21, 2012

Deploy "FIX IT" dengan Desktop Central

Steps to deploy “Fix it” using Desktop Central

 | By 
Security threats are like blazing fire the faster you take preventive action, the lesser the mess it will be, especially when it comes to bugs. This is exactly the case with Internet Explorer. Hackers are using bug to launch attacks. It became such an outrage that BSI or German government’s Federal Office for Information Security advised all users of Internet Explorer to look at an alternative browser until Microsoft releases a security update.
“Prevention is better than cure”- You need to be cautious in order to avoid any malicious threats that can attack the systems. Microsoft is releasing Out-of-band release tomorrow but till then you need to make sure your systems are protected. For this reason, you need to deploy “Fix It” (temporary quick fix). To do it quickly using Desktop Central, follow the steps below:
Click the below link to download the Fix it file:
Under software deployment tab in Desktop Central
Click “package” tab
Click “Add Package” and configure Network Share
Enter Package Details (Application name, Path type, MSI file name with network path)
Click ‘Add Package’
Deploy the  package to the targeted systems.
Now, you can make sure that for every system “fix it” is deployed.

Apa yang dimonitor OpManager dari Blade Server?

What to monitor on IBM BladeCenter H Series?

 | By 
Blade Servers are now an integral part of infrastructure in a datacenter. The demand for space and power are ever on the increase and the choice to switch to an alternative technology that ropes in all these benefits is but natural. Space, power, cost, reduced cabling, and easy manageability are the key factors that drive the datacenters to switch to Blade Servers. Its a server chassis that holds multiple server blades with each ‘blade’ being a server by itself. The resources are centralized and the non-core computing services required to manage the blade servers such as managing the power, temperature, connectivity etc, are pushed to the blade chassis/enclosure. 
The overall health and performance of the BladeServers is ensured by monitoring the Blade health, chassis temperature, and the power module besides the other system hardware resources. The temperature and blower are the components that have frequent issues. The important variables that reflect the proper health and functioning of IBM BladeCenter H Series devices including these components are:
  • Temperature: The chassis temperature (caused due to the heat generated by the active blades), must be maintained at an acceptable level and the administrator likes to be notified if it exceeds a certain threshold. When the temperature shoots the limit, the full unit is shut down leading to downtime. For the Blade Server to function to its capacity, effective cooling of the Chassis is important. Improper chassis cooling leads to an increased chassis temperature and results in poor performance of the blades. The outcome can be a potential downtime.
  • Blower: The blowers in the BladeCenter servers are used to cool the chassis. The health of the blower is determined based on its speed capacity to blow the air (which is 325 cubic feet per minute according to IBM), and also based on its state. The BladeCenter H series has 2 high-speed blowers for redundancy. 
  • Power: The chassis provides the power services for the the blades that it encloses, eliminating the need to manage the power on/off operations and maintenance efforts on individual blades. Watching the health and performance of the power module is therefore important. There are LEDs to indicate the state of the module.
  • Blade Health: The health of a blade on the chassis is determined based on the availability of each blade on the system and the performance of hardware resources on each blade. Monitoring the status of the blade and the resource performance is therefore indicative of the blade health.
OpManager monitors all these critical resources using SNMP. The relevant SNMP OIDs are implemented in The BLADE MIB and BLADESPPALT MIB. Visit this page for the particulars on the OIDs for which monitors are configured, and how these resources determine the health of performance of a Blade server.

Monitoring dan Capacity Planning AS/400 / iSeries dengan AppManager

IBM AS400 Monitoring - iSeries Monitoring

  • Want to ensure high performance of AS400 / iSeries server?
  • Need a trend analysis report for capacity planning?
ManageEngine® Applications Manager's IBM AS400/iSeries monitor enables you to manage and monitor your AS400 server's availability and performance through an integrated web console.
AS400/iSeries MonitoringAS400/iSeriesAS400/iSeriesAS400/iSeries

Monitoring Capabilities

Following is the list of critical performance metrics monitored by Applications Manager of AS400/iSeries server in real-time.
StatusSome of the key metrics such as number of users logging in, number of active jobs, number of jobs in message wait and ASP percentage, monitored through Applications Manager helps you to monitor and control overall system performance.
PoolAllows you to monitor various pool sizes in addition to monitoring of DB and Non-DB faults, DB and Non-DB pages.
JobsApplications Manager allows you to monitor and control the various jobs running in AS400 server. You can also configure alarms for these jobs and ensure high uptime.
MessagesThrough integrated web console, Applications Manager allows the user to control system operator message queue (QSYSOPR) and allows user to configure alarms for various severity types. You can also clear QSYSOPR through Applications Manager.
SpoolApplications Manager captures the various output of spool file and displays it under Spool tab. You can view these output and take necessary action to rectify any performance related issue.
PrinterAllows you to monitor various printer devices connected to your AS400 server and helps you to identify and troubleshoot any device which experiences any critical failure quickly.
DiskWith the ability to create several partitions in AS400 server, Applications Manager allows you to monitor these partitions with in-depth details such as block read, block write, disk capacity, drive availability and unit status. It also allows you to to configure alarms for various disk partitions and alarms you at the first instance of threshold being breached.
ProblemApplications Manager monitors and displays any critical issue that may arise either due to hardware conflict or due to software issue. This allows the user to quickly rectify the issue before it affects the overall performance of the server.
SubsystemIt allows you to monitor, control and configure alarms for various subsystems available in AS400 server.
AdminIt provides the ability to manage the AS400/iSeries server through Non-interactive command console available under Admin tab. In addition, it allows you to edit various system values available in AS400.
Working with AS400/iSeries Monitor
  • Configure thresholds for the real time values
  • Define EMail, SMS actions that need to be taken when thresholds cross the defined values
  • Root cause analysis by correlating between different metrics
  • Reports to track the performance for a period of time
Note: AS400/iSeries Monitor can be evaluated with our Professional Edition (trial for 30 days) only. For more information, refer AS400/iSeries Monitoring Online Help.
:: Related IBM Monitoring Capability
Find out why AC Nielson, Amazon, Continental Airlines, Cummins, EDS, GE, Hughes Network Systems, McKesson, MetLife, PFizer, SDAC Harvard and many other customers chose Applications Manager to reliably manage their applications and servers.
Take Control of Your Applications and Servers Now!

Gunakan SupportCenter Plus iPhone untuk dukungan Pelanggan Anda

SupportCenter Plus iPhone App

Mobile Client
Stay connected to help desk from anywhere. With SupportCenter Plus app you can view all request information about your help desk from your iPhone. Your Support Reps can get all the requests they need from SupportCenter Plus while on the go.
SupportCenter Plus iPhone Application

Use the iPhone app to

  • Create, view, edit and update requests
  • Get all your Request Views to filter the request list
  • Add notes & view conversations on requests
  • Track the time spent on requests using Time Entries
  • Reply to customers with resolution and close requests
  • View Customer (Account and Contact) details
  • Search requests with Subject, Contact Name etc.
  • Record your voice as text input on resolution apart from entering text manually

Downloading the App

To use SupportCenter Plus on your iPhone, you can download the app from the App Store by searching ”SupportCenter Plus”
It is a free App and does not require any licenses to be purchased.
NoteThis App works only from the build 7909 of SupportCenter Plus.
Download SupportCenter Plus App
Demo Server Configuration
Server Name:
Port: 80
Username: demo    Password: demo
You need an iTunes store account to download this app. SupportCenter Plus Username, Password and URL

For more details, please refer to the Help Document

Gunakan 3CX Call Center Module

Reach New Levels of Customer Service with the 3CX Call Center Module

In today's cut throat market, businesses of all sizes must be seen to be providing superior customer service to their existing and potential customers.
Traditional proprietary PBX's with call centre functionality have proven to be either too expensive or difficult to set up. The 3CX Call Center module changes this as it provides professional call center features at an affordable price, allowing your business to focus on providing the best possible customer service.
Key 3CX Call Center Features:
  • Advanced Real time Queue Statistics
    • Monitor queue status
    • Review the number of callers in a queue
  • Log agents in and out of queues
  • Advanced Agent Statistics
    • Time an agent logged in/out of the queue
    • Review the number of answered/unanswered calls
    • Average and longest wait time and more
    • Wallboards
  • Call Back Feature
    • Allow your customers to hang up and retain their position in the queue
    • The customer is called back when an agent becomes available
    • Call back notification emails are sent to the supervisor  
  • Additional Queue Strategies
    • Round Robin
    • Longest Waiting
    • Least Talk Time
    • Fewest Answered
    • Hunt By Threes - Random
    • Hunt By Threes - Prioritized
  • SLA Alerts
    • Supervisors and managers can be notified when callers have to wait beyond a configurable amount of time
    • Events are logged in order to meet customer service requirements
    • SLA notification emails are sent to the supervisor  
  • Listen in
    • Supervisors can screen calls by listening in without the agent and caller knowing about it
  • Listen and Whisper
    • The supervisor may need to relate some important information to the agent without the customer hearing
  • Barge in
    • The supervisor can enter the call and assist the agent and customer
All the above features make it possible for your business to dramatically increase its employees productivity and boost sales at an affordable price.
No Install Necessary!
The 3CX Call Center module comes as a license key upgrade to 3CX Phone System. Simply reactivate your 3CX Phone System and bring to life call centre features.
For more information on the 3CX Call Center module, take a look at the 3CX Call Center Video on YouTube. Forpricing information, click here.

Wednesday, September 19, 2012

PRTG, simple dan murah..

PRTG: As Simple As It Gets!

The more complex our world gets, the more valuable simplicity is to us. The same applies for software. This is why we at Paessler have introduced the Ease-of-Use Concept to PRTG Network Monitor. Our software architects have worked hard on achieving something almost impossible: make PRTG even more comfy to use than ever before.
If you have not lately - be sure to check out PRTG's
  • Shortened installation process and intuitive setup
  • Elegant, fast, and powerful web-based interface
  • Clear presentation of the complete network status
  • Easy to configure and understand alerts according to individual criteria
  • Auto-Update and Maintenance Management
  • and last but certainly not least our Professional Support

 Our customers recommend PRTG Network Monitor
97% of our customers recommend PRTG!
You do not have an active free trial version of PRTG anymore? Simply download it again - and you will be up and running in less than 5 minutes - take our word for it!
Please let us know if you have any questions; we are happy to answer any questions you might have.
 Free Download

Tuesday, September 18, 2012

Selamat Operasional SANKEI DHARMA

Selamat beroperasional dengan menggunakan perangkat jaringan LAN, Wireless Access Point dan Switch serta manajemen Firewall dengan WatchGuard, memberikan keamanan jaringan dan kemudahan akses jaringan internet dan VPN.

Dengan solusi WathGuard, maka koneksi antar lokasi dengan kantor lain dapat mudah dibentuk secara virtual, aman dan terkendali.

Solusi dilengkapi dengan IPPBX yang memudahkan komunikasi dalam perusahaan dengan menggunakan IPPhone.

Hubungi kami untuk implementasi jaringan, firewall, hingga komunikasi IPPBX.

build-access-manage at

Monday, September 17, 2012

5 Tips untuk membuat Chart / Grafik

5 tips for writing great chart captions

Your users are becoming busier by the day. Your charts are packing in more info, and are becoming denser by the day. As a result, if users need more than a few seconds to grasp the significance of the data plots, we’ve lost the game. We need to provide the meta information in a concise manner to enable at-a-glance comprehension. This is where the chart caption comes into focus. It occupies a very prominent place in a chart, and a well-written caption makes a chart much easier to comprehend by an order of magnitude. In this post let us review a few tips in writing concise and telling captions.

Summarize the chart data in plain English

You should try to encapsulate the entire story the chart is telling you. The caption occupies the top-most place in a chart, and the user can know what to look for in the chart. For instance, in the chart below, the caption doesn’t tell the user what the comparison is about. The values don’t say whether they’re revenues, or profits, or losses.
Summarize the chart data

Include the units of representation

You should include the unit of representation of data in the caption, or in the sub-caption. For example, if your chart is about the half yearly revenue of a company, you should use the caption “Half yearly revenue (2011)” with a sub-caption: "($ in millions)". Usually the unit is mentioned in a smaller font along the axes. Mentioning it in the caption gives the unit more visual prominence.
Include the units of representation

Include the time period

If your chart shows the trend of a data set over a certain period of time, make sure to mention it in the caption. It can be written as the sub-caption of the chart to save space, or if your caption is already long. Time period is generally represented in brackets.
Mention the time period in caption

Avoid using articles like a, an, the

Another important rule is to keep the caption short and precise. Support the rule by avoiding the usage of unnecessary articles (a, an, the). Consider the two following sentences:
The annual revenue of the years 2010 vs 2011
Annual revenue of 2010 vs 2011
The second option holds the specificity of the data without any loss of information. The unwanted articles have been removed without compromising the credibility of the chart caption.
Articles can clutter up the caption
A cleaner caption

Adjectives are a strict no-no

Get rid of adjectives. Stick to the previous rule. Consider the following two options:
Amazing Monthly Revenues for Model T
Monthly Revenues for Model T
Save the user from hyperbole. Again you can see that even when you exclude the adjectives, there is no loss in the integrity of the information. Instead you present a more concise caption.
Cut out the adjectives
No adjectives make the captions clutter-free
Writing apt and concise captions will be an easy task by using the tips above. Captioning your charts make them easier to comprehend, and their returns-on-time-spent-interpreting-charts is sure to increase. Your users will thank you for this. Happy charting!

Desktop Central sekarang mendukung Patch untuk WinRAR, CD burner, WinZip dan banyak lagi.

Desktop Central now expands Patch support for WinRAR, CD burner, WinZip and many more

 | By 

Enterprises today use software applications from multiple vendors for their business needs apart from Microsoft. Third party vendors have also started releasing security updates and patches on a regular basis.
It is very significant to keep these applications up to date and ensure enterprises business runs smoothly. Understanding this, Desktop Central has delivered an effective solution (patch management) for third party software like Adobe, Chrome, Mozilla, etc.
This has simplified a great deal, the IT administrator’s updating tasks by automating it and the market for third party software has increased enormously in Enterprises. Desktop Central understands this and now expands its Patch support for new third party software that includes LibreOffice, Notepad++, CCleaner, WinRAR & WinRAR (X64), CDBurnerXP &CDBurnerXP (X64), WinZip, TightVNC. You can perform patch management for the above software from a centralized location. What more can one ask for? Desktop Central makes the task a ‘Cake Walk’.
For more details and the list of supported Microsoft and non-Microsoft patches. Click here:

Manajemen AKCP dengan software

AKCess Pro Server Management Software

Scalable, flexible and fully integrated...

  • Overview
  • Monitoring
  • Notifications
  • iPhone
  • CCTV
  • Access Control
  • Specifications
AKCess Pro Server - Control Dashboard
AKCess Pro Server takes the best from IP Video Monitoring Software and is the first to combine it with Environmental / Security Sensor and Access Control equipment in one centralized management software package.
AKCess Pro ServerAKCess Pro Server is the only IP Video, Sensor and Access Control Centralized Management Software on the market. It acts as the core for your monitoring / surveillance system, connecting all your hardware for an optimal, integrated solution.
This one of a kind expandable solution, can handle a virtually unlimited amount of cameras and sensors providing customizable solutions to clients in many unique and diverse industries all around the globe.

AKCess Pro Server Management Software


Solusi Manajemen TI terpadu dengan IT360 untuk perusahaan Anda

Integrated IT Management with IT360 for Enterprise

Businesses view IT as a key strategic asset, yet are often frustrated when the performance and business value of key IT components such as applications, networks, storage, servers and databases can only be monitored and managed independently using silo'ed IT management tools.
Integrated IT management enables business managers to better understand, anticipate and respond to IT-driven business events. As businesses seek the holy grail of measurable Return On IT through "a single pane of glass" that spans all IT domains, a new and powerful class of integrated IT management solutions has emerged.
In todays challenging business landscape, where End-user is king an Integrated view helps organization to do a deep dive in to business critical applications and its various levels of transaction. ManageEngine IT360 is a truly integrated solution that eliminates the siloed approach to IT management, ensuring that IT operations and service management groups can work together to quickly identify, troubleshoot and resolve critical performance issues before they impact the bottom line.
The ManageEngine IT360 dashboard gives IT and business managers a 360° view of key performance and service level indicators to manage IT against real business outcomes and provides the desired transparency, visibility and manageability of applications, infrastructure and business services.

IT360 for Enterprise

  • ITIL-enabled Service Management
  • Distributed architecture for scalability
  • High availability for redundancy
  • Monitor geographically distributed network
  • End-user experience management
  • Strong security based on role based access control