Integrasikan Outlook dengan ServiceDesk Anda

This add-in bridges the gap between service Desk plus and Outlook.
Because email is a business crucial tool and requestors tend to send an email directly to technicians,
this result in fewer request being logged and the requestor history is not as complete.
By clicking just one button the request gets created with all information in the email,
Basic information can then be configured though the add-in

  • Easy to Use
  • Easy to Implement and deploy
  • Time saving
  • Fast ROI (Return of investment)
  • More detailed History
  • Flexible license structure

This add-in bridges the gap between Service Desk Plus and Microsoft Outlook by enabling integration. By just clicking one button a request is created in Service Desk Plus with the subject of the email and all content of the email is assigned to that request.

There is no question that this add-in ROI is quick since it only takes 1-2 requests to save using this add-in. 5-10% more request logging and the historical support data becomes more accurate.

This add-in allows usage of active sync for information replication. This means that all request information a user creates in the add-in can be accessible for the user in another Outlook. This is very useful when a user has a workstation and another device for example a Microsoft Windows Surface or other tablet PC.

All attachments received in the mail item gets processed, uploaded and attached to the request. attachments can then be accessed through the Service Desk Plus portal on the request..

You can use a built in WYSIWYG HTML editor to edit request description and resolution. With this editor you can format text and layout just the way you like it.

With just one click you can access a request created by the add-in directly. This action opens up the request  in Service Desk Plus portal.

this video shows how you can create a request with just two clicks.
With just a few more click assign group and  technician.

Developed for Service Desk Plus Build 8127+