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Friday, August 15, 2014

Nagios XI 2014r1.4 telah di-Released

Nagios XI 2014r1.4 Released
Nagios XI

The development team at Nagios has been hard at work and has today released Nagios XI 2014r1.4. The latest release of the award winning solution comes with many feature enhancements, bug fixes, and increased security. 

With the most recent stable release of Nagios Core (4.0.8) under the hood, Nagios XI 2014r1.4 receives massive performance increases resulting in significantly lower and smoother CPU usage, especially in large environments. (see image) These improvements make Nagios XI ideal for monitoring any size infrastructure. This release also includes a complete overhaul of the Core Config Manager (CCM) - allowing automatic logins for admins, if desired. Additional CCM upgrades include aesthetic enhancements, updated logging functionality, and improved sorting capabilities.

Notable updates in this release include:
  • Upgrade to Nagios Core 4.0.8 monitoring engine
  • Upgrade to Nagios Core Config Manager 2.2.0
  • Added backup creation timeout specifications
  • Resolved security vulnerabilities
  • Multiple bug fixes and upgrades  
Visit the XI downloads page to gain access to Nagios XI 2014r1.4.

To view a full list of changes included in this release, view the changelog

You may check for updates within the admin section of Nagios XI 2014 or manually upgrade your existing Nagios XI installation to the latest release by following the instructions listed here

Thursday, August 14, 2014

Hasil Review ManageEngine ServiceDesk Plus

Review: ManageEngine for Integrations

Home » Reviews » Review: ManageEngine for Integrations
This independent review is part of our Integrations 2013 Group Test.

Executive Summary

Elevator PitchAn Mid-Market ITSM solution with additional features such as Project Management and web services and a range of supporting tools available from the same stable of products.
  • Offers a range of products within their suite to manage across an organisation
  • Nice touch in providing project capability within the ServiceDesk Plus Change function
  • Misses automation in some key areas (CMDB) and not able to view a graphical representation of the process workflow
  • Some system integrations are only possible by purchasing other ManageEngine modules rather than using what an organization may already own.
Primary Market FocusBased on the information provided, ManageEngine are typically active in the SMB market, but can also cater for larger customers.They are classified for this review as:Specialised Service Management Suite – Offering ITIL processes and proprietary discovery tooling and Data Integration Points

Commercial Summary

ProductServiceDesk Plus
Version reviewedVersion 8.2 Build 8211
Date of version release28th August, 2013
Year founded2005
Pricing StructureServiceDesk Plus has a transparent pricing structure. It is based on number of nodes and technicians. Pricing that has been included for the On-Premise version is:Standard Edition – Free up to 5 technicians foreverProfessional Edition – Starts at $395 (5 technicians)Enterprise Edition – Starts at $995 (5 technicians)
The prices for the On-Demand SaaS Version are:
Standard Edition – $14 per tech per month
Professional Edition: $24 per tech per month
£9 per month for a pack of 50 assets
Enterprise Edition – $54 per tech per month
$9 per month for a pack of 50 assets

The prices for the Managed Services Helpdesk are:
Standard Edition – $595
Professional Edition – $1195
Enterprise Edition – $3495
Competitive Differentiators
  1. Provides a reasonable level of additional integration (for example web services)
  2. Have developed a suite of products to complement the ServiceDesk Plus product set
  3. Have added Project Management tracking capability
Additional FeaturesServiceDesk Plus is available in 29 different languages.

Independent Review

ManageEngine supplies plenty of integration methods into the tool, offering a complementary set of products to make that process easier, although they also recognise a need to have open integration methods between ITSM tools. They do include some Project Management tracking capability as an additional layer to their offering.
Integration and specific recognised criteria
ServiceDesk Plus is ITIL Ready and includes Incident, Problem, Change, CMDB and Service Catalog.
ServiceDesk Plus makes use of web API standards which they have incorporated into their Request and Change modules.
Data can be added, modified, deleted and created into ServiceDesk Plus and outbound to other vendors via web services.
Process automation is controlled by business rules and the product comes with a comprehensive set of pre-set templates for most basic functions, as well as the ability to create additional ones and customise templates for an environment.
Security Controls
ManageEngine applies the authorisation that is expected in a tool to allow specific roles to view data within their scope.
Pre-Deployment Integration
There are a number of ways that ServiceDesk Plus can bring in data. The product connects to Active Directory to import user data, department information, location, and management hierarchies in bulk, but a CSV file can be used as well.
The relationships for the user with various configuration items are also imported and provided in a couple of views (list and map).
ServiceDesk Plus also provides LDAP integrations for a single sign-on.
Asset and Configuration Information
ServiceDesk Plus comes with an integrated asset management module for the tracking and management of assets in an organisation, and can covers IT and Non-IT assets.
The CMDB is actually a separate module and built up with the combination of user relationship and the collected asset data.
At the moment, though the relationship association needs to be done manually.
They do not offer integration to third party products but can import CSV values.
Support Services Integration
  • Remote Control
There is a web-based remote control which technicians can use to access and troubleshoot a user’s workstation from their desk through a remote session.  It supports either ActiveX or Java plug-ins.
  • Support Chats/Social Media
Integration is with their own Desktop Central product to provide a chat, which is mmore closely tied with management options for the desktop (for example software distribution).
Resource Management Integration
Projects can be created from a change record – these contain tasks and milestones. There is also a time-sheet facility that records how long tasks have taken.
Projects can be presented in a Gantt chart view or graphically, showing milestones and dependencies between tasks.
Additional Areas of Integration
  • Network Monitoring Alerts
Integration is with their network monitoring tool OpManager – alarms detected raise records in ServiceDesk Plus, and technicians can informed via notification profiles whenever an alarm is triggered.
  • DesktopCentral
Integration exists with their own proprietary desktop management server to help remotely deploy patches, software and managing assets, including mobile devices.

ServiceDesk Plus Customers

From the ServiceDesk Brochure

  • Help desk software with integrated asset and project management built on the ITIL framework.
  • There is an MSP version designed to handle multiple accounts in a single Help Desk.

In Their Own Words:

ServiceDesk Plus is a help desk product suite with integrated asset and project management capabilities built on the ITIL framework. ServiceDesk Plus provides help desk agents and IT managers, an integrated console to monitor and maintain the assets and IT requests generated by users. More than 20,000+ IT managers worldwide in 186 countries use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 29 different languages.
ServiceDesk Plus is also featured in the new Gartner Magic Quadrant 2013 for ITSSM Tools.
Some of the features include
  • IT Project Management
  • CMDB
  • Self Service Portal
  • SLA Management
  • Knowledge Base
  • Incident Management
  • Problem Management
  • Change Management
  • Software Asset Management
  • Asset Discovery
  • Agent and Agentless scans
  • Service Catalog
  • Business Rules
  • Helpdesk Notifications
  • Purchase Order Management
  • Automatic Ticket dispatch
  • Contract Management
  • Mobile Help Desk App  & Voice Based iPhone App
  • Reports – 150+ Standard and Custom reports options
  • User Surveys


Further Information

This independent review is part of our Integrations 2013 Group Test.

Ros Satar

Ros Satar is a Blogger and Analyst for The ITSM Review. Her journey in ITIL/ITSM began in 2005 when she jumped into the deep end of Configuration Management. When not knee deep in paper and having a love/hate relationship with her many gadgets, she can be found putting in time at various sporting publications.

Bagaimana kerja 2X RAS dibandingkan Thin Client

How 2X RAS Works Compared To Thin Clients

Client Desktop Replacement: Overview

As the cost of IT grows and companies evolve, the most important question for many organizations is: ‘How can we make our IT systems more cost-effective?’ A traditional, networked Windows environment is difficult to maintain, large PC installations are difficult to upgrade, and PCs have a limited lifespan. Businesses need a solution that extends the life of its hardware, and makes it easier to upgrade and change systems.

Client Desktop Replacement: Reduce Growing IT Costs

Traditionally, the solution of choice has been to move from fat to thin clients, thereby gaining a more secure and cost-effective IT environment at the cost of loosing some flexibility. Another approach that has become more appealing lately, is the client desktop replacement: the IT administrator can transform Windows clients into fully managed desktops running local and remote applications and following the needs of the business.

Thin Clients

Thin client technology is not new; it has been around for over a decade. The technology is based on terminal access to mainframes. These systems evolved into Unix X terminals, which provided a graphical interface but not a Microsoft Windows environment. In the 1990s, the then revolutionary thin clients were introduced. The main differences between X terminals and thin clients are that the latter could run Windows, and used less expensive hardware (X terminals were not a cheap option). Instead of running all applications locally on a PC, with thin clients all applications can be run centrally. This is done via a group of servers using a technology called virtualization, which then delivers the appropriate software service to the user over a network.
Modern thin clients replicate the familiar PC environment, but are safer, easier to upgrade, and protect data by storing applications and data in the central environment instead of on individual PCs. This means that even if a thin client fails, all the information remains accessible, which would not be possible with standalone PCs. Today, thin clients are used across a range of industrial, government and educational environments. Users are drawn by the reduced running costs, simpler maintenance and longer life of the equipment.

Client Desktop Replacement

Administrative Mode in the 2X RDP Client Desktop ReplacementDesktop replacement software allows you to transform any Windows client into a secure and fully managed workstation. The software is embedded in the 2X RDP client and can be enabled at any time from the central console. It does not require specific hardware or software to be installed on the computer, and works with Windows XP, 7, 8 and 8.1. Existing company computers can be used as is, immediately starting to deliver remote applications. This is a major advantage, because the cost of new hardware and installations prevents many companies – even those crushed by the heaviness of their PCs – from moving to a thin clients structure.
If users still need to run local applications, the thin clients solution is not feasible because one cannot run anything on a thin client. In principle, it is generally agreed that nothing should be done locally, but this may be necessary sometimes when applications are tied to a legacy operating system such as Windows XP or Windows 7. This situation is transitory because the applications will eventually move to the latest OS, but in the meantime the thin clientscannot be used. The 2X solution allows you to be very flexible: you can lock machine configuration on the user side, placing your corporate data in an extremely secure position, or you might decide to allow users to run some local and remote applications.
2X Client Desktop Replacement is able to reduce the operability of the local machine by disabling the most common local configuration options, while guaranteeing the same level of service and security afforded by thin clients directly from your existing PCs. The main changes that affect a PC after the desktop replacement are listed below. The most evident change is the disappearance of the Start button, so that the user is forced to use only the applications published by the IT administrator.
  • Disable Start Button
  • Restrict Control Panel Access
  • Disable Windows Key
  • Disable the Task Manager
  • Disable Quick Access Toolbars
  • Disable Security Manager / Action Center Notifications
  • Lock the Taskbar
  • Remove Pinned Applications
  • Disable Metro Screen (user logs directly to desktop)
  • Disable Hot Corners
  • Disable Charm Hints
  • Disable Help Aids
  • Disable Windows Sidebar

What Makes 2X RAS Different?

In view of Windows XP’s end-of-life on April 8, 2014, Microsoft and tailor-made software development companies are stopping development for XP, or have stopped years ago. Migrating away from XP is costly and is not a long-term solution. As the next version of Windows reaches its end-of-life, hardware will once again have to be replaced, again incurring downtime to get the new OS, applications and related data onto each machine. To add further perspective, it is noteworthy that mainstream support for Windows 7 Service Pack 1 will end on January 13, 2015. Converting Windows machines with 2X Remote Application Server (2X RAS) mitigates this process by transforming your outdated Windows machines into managed clients, bringing all the latest applications to all users without the associated costs and downtime. Windows managed clients are also less likely to run out of processing power, as new applications continue to become more memory intensive.

thin clientsHow Does Using 2X RAS Extend The Life Of Hardware?

As computing power continues to increase, and software becomes more complex – including the Windows Operating System – the lifespan of PCs in commercial environments decreases. PCs quickly become too under-powered to run new applications (and operating systems). Often PCs only last 2 years. Hardware can be reused in less intensive environments, but this requires additional IT costs to reconfigure the PC for its new role.
In educational environments, the lifespan of PCs is extended, as institutions continue using outdated hardware and software to reduce costs. However, even in these environments, standalone PC life is assumed to be 5 years, while client-managed solutions are estimated at 7 years. Converting outdated Windows machines into managed clients also allows educational institutions to deliver the latest software to users without upgrading the hardware or software on the PCs.


2X RAS prolongs the life of PCs running on current and legacy Windows Operating Systems, such as Windows XP, by converting them to secure managed clients and delivering considerable cost savings. Using the desktop replacement feature, 2X RAS will disable most of the original OS and create a shell in which you can securely run a virtual desktop or applications, therefore reducing the risk of viruses. The device can then be fully managed from the 2X RAS management console. The administrator can check the state of the device, shadow the desktop and also perform power control actions such as Power On, Power Off, Reboot and Logoff. 2X RAS delivers tomorrow on yesterday’s hardware.

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Gunakan WiFi Monitor Plus

ManageEngine Unveils New IT Monitoring App for Android Devices

ManageEngine's WiFi Monitor Plus lets IT admins monitor, analyze and survey WiFi signals from their Android devices.
ManageEngine has launched WiFi Monitor Plus, a free diagnostic application for Android mobile devices.
Vidya Vasu, head of ManageEngine Free Tools
IT management software provider ManageEngineyesterday unveiled WiFi Monitor Plus, a free diagnostic application for Android mobile devices.
WiFi Monitor Plus is available via ManageEngine Free Toolsand lets IT administrators monitor, analyze and survey WiFi signals directly from their Android devices.
"[This app] transforms the way work is done by IT admins," Vidya Vasu, head of ManageEngine Free Tools, told MSPmentor. "It brings enterprise-grade analysis of the WiFi situation. Now, IT admins are forced to carry their laptops with them for analyzing WiFi networks and diagnosing issues. The app will be a handy alternative, which will make the IT admin more effective [and] maybe even proactive and responsive, resulting in happier employees."
Vasu noted the app provides IT admins with a channel interference graph that shows both co-channel and inter-channel interference.
"[This] is a unique functionality that adds value by equipping the IT admins with actionable information. They can quickly decide on a course of action such as turning off a channel to increase the WiFi signal strength," she said in a prepared statement.
WiFi Monitor Plus also features:
  • Channel Graph widget
  • WiFi heatmaps
  • WiFi signal graph filters
The app includes two user modes:
  • Analyzer mode -- Enables users to view available networks, graphs of the scanned networks' signal strength and channels with interference.
  • Surveyor mode -- Allows users to survey a site for the best signal strength.
WiFi Monitor Plus can be downloaded for free here.
What other WiFi monitoring apps are available for enterprises and SMBs?
In addition to ManageEngine's WiFi Monitor Plus, enterprises and small and medium-sized businesses (SMBs) have many options when it comes to WiFi monitoring apps.
Fluke Networks offers AirMagnet WiFi Analyzer PRO, an app that provides root-cause reports for WiFi problems.
AirMagnet WiFi Analyzer PRO offers WiFi interference detection and analysis as well.
XirrusWi-Fi Inspector is another option for enterprises and SMBs.
This WiFi monitoring app allows users to "easily gain visibility into [a] network" and runs on Windows XP, Vista or Windows 7 laptops, according to Xirrus.

ManageEngine otomatisasi Google Apps dengan ActiveDirectory

ManageEngine Automates Google Apps Provisioning for AD Software

ManageEngine unveils automated Google Apps provisioning and other new features for ADManager Plus.
ManageEngine has automated Google Apps provisioning for ADManager Plus, its Active Directory management and reporting software.
Manikandan Thangaraj, ManageEngine's director of product management
IT management companyManageEngine has automated Google Appsprovisioning forADManager Plus, its Active Directory (AD) management and reporting software.
ManageEngine also has added Microsoft Office 365reporting and a BitLocker recovery password and key package retriever to ADManager Plus.
The company said the new features are designed to help businesses streamline AD-related tasks.
"We're enhancing ADManager Plus to meet the demands of managing both on-premise and cloud technologies," Manikandan Thangaraj, ManageEngine's director of product management, said in a prepared statement. "Now, we've added Google Apps account provisioning. By extending ADManager Plus to include cloud identity management, we help non-technical staff carry out tasks such as user provisioning without knowing the nitty-gritty details of the cloud or on-premise technologies being provisioned."
AD administrators can use ADManager Plus to:
  • Create AD and Google Apps accounts simultaneously
  • Manage Office 365 distribution groups, licenses and users
  • Retrieve BitLocker recovery information
  • Restore access to BitLocker-protected drives
"Any user who has a cloud deployment like Google Apps or Office 365 needs a third-party solution like ADManager Plus to ensure a unified and standardized provisioning, which could also be safely handed over to non-IT staff who has the process knowledge and ideally does the groundwork," a ManageEngine spokesperson told MSPmentor.
ADManager Plus pricing starts at $495, and a free 30-day trial can be downloaded here.
What is ADManager Plus?
ADManager Plus is a Windows AD management and reporting solution that helps AD admins and help desk technicians with their day-to-day activities, according to ManageEngine.
The solution's features include:
  • AD reports
  • Computer management
  • Group management
  • Organizational unit-based administration
  • Single pane of glass for AD management and reporting
ManageEngine also noted ADManager Plus features mobile AD apps that enable users to complete tasks on the go.