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ServiceDesk Plus - MSP Editions

ServiceDesk Plus - MSP is available in three editions. Pick the edition that suits you the best.
  • Standard Edition
  • Professional Edition
  • Enterprise Edition
Standard Edition: Help Desk Only
Professional Edition: Includes Help Desk & Asset Management.
Enterprise Edition: Includes Help Desk with ITIL capabilities, Asset Management, Project Management & CMDB.
Please contact  to get your quote.
 ServiceDesk Plus - MSP
Standard Edition
ServiceDesk Plus - MSP
Professional Edition
ServiceDesk Plus - MSP
Enterprise Edition
Account Management
Help Desk
Service Catalog Add-on
Automatic Ticket Dispatch
Problem Management  
Change Management  
Automated Billing
Flexible Billing Module
QuickBooks Integration
Project ManagementAdd-onAdd-on
CMDB Add-on
Account based color themes
Multi-level approvals in Service Catalog Add-on
Asset depreciation assessment 
Change Approval Board (CAB) Add-on
Approved change reports for scheduling Add-on
Change calender for easy scheduling Add-on
Change history Add-on
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing - Across Networks
Remote Desktop Sharing - Within Network 
Computer Telephony IntegrationAdd-onAdd-on
IT Help Desk Reports
  • Canned Reports
  • Customizable Reports
  • Query Builder
  • Scheduled Reports
  • Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery 
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management 
Purchase Management 
Contracts 
Custom Request Form Templates
Flash Reports
Mobile Client   
  • iPhone
  • Android
  • Web-based
Operating systems supported   
  • Windows
  • Linux
Database Support   
  • PostgreSQL
  • MS SQL
Pricing (starts at)Completely Free$1195$3595

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