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ServiceDesk Plus - MSP Editions

ServiceDesk Plus - MSP is available in three editions. Pick the edition that suits you the best.

Standard Edition: Help Desk Only

Professional Edition: Includes Help Desk & Asset Management.

Enterprise Edition: Includes Help Desk with ITIL capabilities, Asset Management, Project Management & CMDB.

Please contact sales@manageengine.com to get your quote.

	ServiceDesk Plus - MSP Standard Edition	ServiceDesk Plus - MSP Professional Edition	ServiceDesk Plus - MSP Enterprise Edition
Account Management
Help Desk
Service Catalog		Add-on
Automatic Ticket Dispatch
Problem Management
Change Management
Automated Billing
Flexible Billing Module
QuickBooks Integration
Project Management	Add-on	Add-on
CMDB		Add-on
Account based color themes
Multi-level approvals in Service Catalog		Add-on
Asset depreciation assessment
Change Approval Board (CAB)		Add-on
Approved change reports for scheduling		Add-on
Change calender for easy scheduling		Add-on
Change history		Add-on
Automatic email to ticket conversion
Active Directory Integration
LDAP Integration
Import from CSV files
User Survey
Complete History of Request
Multi Site Support
Scheduler
Remote Desktop Sharing - Across Networks
Remote Desktop Sharing - Within Network
Computer Telephony Integration	Add-on	Add-on
IT Help Desk Reports
Canned Reports
Customizable Reports
Query Builder
Scheduled Reports
Export as CSV, XLS & PDF
Automatic Dispatch
SLA Management
Automatic Case Routing
Auto Device Discovery
Notify Technicians
Holidays / Operational Hours
Knowledge Base
Self Service Portal
Asset Management
Purchase Management
Contracts
Custom Request Form Templates
Flash Reports
Mobile Client
iPhone
Android
Web-based
Operating systems supported
Windows
Linux
Database Support
PostgreSQL
MS SQL
Pricing (starts at)	Completely Free	$1195	$3595