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Showing posts from February 8, 2015

Ingin Punya Helpdesk System tapi gak mau REPOT ?!

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Cluster dalam PRTG

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A PRTG Cluster consists of two or more installations of PRTG that work together to form a high availability monitoring system. The objective is to reach true 100% uptime for the monitoring tool. Using clustering, the uptime will no longer be degraded by failing connections because of an internet outage at a PRTG server's location, failing hardware, or because of downtime due to a software update for the operating system or PRTG itself. How a PRTG Cluster Works A PRTG cluster consists of one Primary Master Node and one or more Failover Nodes . Each node is simply a full installation of PRTG which could perform the whole monitoring and alerting on its own. Nodes are connected to each other using two TCP/IP connections. They communicate in both directions and a single node only needs to connect to one other node to integrate into the cluster. During normal operation the Primary Master is used to configure devices and sensors (using the web interface or Enterprise Console). The maste…

Notifikasi dalam PRTG

PRTG uses notifications to send you alerts whenever PRTG discovers a defined status, such as slow or failing sensors, or when sensor channels breach threshold values. You can define an unlimited number of notifications allowing to use one, or more, of several communication channels like emailtext messagingpush notifications to Android and iOS devices, and many more. PRTG sends notifications to the desired user's Notification Contacts that you can define for each user account of your PRTG installation. For video instructions, please see the Moresection below. Overview PRTG sends a notification when a defined event evokes it. Notifications can be triggered by the following events: Sensor status changes 
For example, when a sensor changes status to Down or Warning, if responses are slow, or sensors show an Unusual status.Sensor value threshold breaches 
For example, when a sensor shows a request time higher than 1,000 ms for more than 30 minutes, or when free disk space is below 10%…

Penanganan Tickets dalam PRTG

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PRTG Network Monitor includes its own ticket system. With tickets you can manage and maintain various issues which may appear while monitoring a network. A ticket in PRTG contains information about recent events in your PRTG installation which need a closer look by the administrator or another responsible person. You can see each ticket as a task for a particular PRTG user. Each monitoring related task has a lifecycle in the ticket system. PRTG itself can create tickets, for example, when Auto-Discoveryhas finished, as well as PRTG users can create tickets for every kind of issue. In addition, you can set up notifications which open a ticket when something uncommon occurs in your network. The task gets alive when a ticket is created. Responsible PRTG users then take care of this issue. Once the issue has been resolved, the ticket can be closed and the lifecycle of the task ends. Every ticket has a unique ID, a priority, and a status, and you can take several actions on each ticket. Y…