6 Steps that Made Ben a Better Change Manager Apr 27 POSTED BY Leeben Amirthavasagam | ServiceDesk Plus Ben is the new IT administrator of a large production company. Soon after joining, Ben learned that the company used outdated software to manage its payroll and used different applications to track employee absences and travel claims. This resulted in miscalculation of the amount payable by the company to the employee and vice versa . Often , the company paid the employees either more or less than the correct amoun…
On-Premise Poller for Windows How Can I... Add On-Premise Poller Install the Agent Configure Proxy Auto Upgrade Agent Edit/Modify the added On-Premise Poller Add On-Premise Poller Click Admin > On-Premise Poller . Select Add On-Premise Poller. Select the installation platform as Windows in the On-Premise Poller screen. Click on the binary type (32-bit or 64-bit) to save the software to the system. Install the Agent Click the downloaded file to open the On-Premise Poller Setup installation wizard. Clic…
7 Service Desk Habits of The Avengers! Apr 21 POSTED BY Vinit Tibrewal | Help Desk (Image copyrighted either by Walt Disney Studio Motion Pictures or Marvel Studios) “If you are an IT help desk technician, you’re a superhero!” You may have heard this many times from your help desk solution provider, if not from your customers and colleagues. Do you believe this notion ? Do you really think you can be a superhero? Well, I believe you can. But let’s not get overzealous because with great power comes great responsibility. Nukin…
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