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Monitor your hardware, software, network (ITOM), maintain your ITSM service .

Our Great People

Great team to support happy customers.

Saturday, October 01, 2016

Winning in the Digital Era - 30 Sep 2016

Bank Sahabat Sampoerna (BSS) kembali menyelenggarakan Startup Forum dengan para pembicara kali ini adalah Puspita Zorawar (Pakar Hukum Capital, Managing Partner Excellencia Indonesia) dan Andry Salim (Penulis Buku Internet Millionare, VP OnStore.co.id).
Bertempat di SAM WOK di area LG dari Gedung Sampoerna Strategic, sekitar 40 orang berkumpul mendengarkan sharing dari para pembicara.
Acara dibuka oleh Direktur BSS Ong Tek Tjian yang dengan setia mengawal kegiatan ini dari awal.
'Setiap minggunya selalu ada peserta baru yang ikut BSS Startup Forum ini', demikian ujar Ong Tek Tjian. Kemudian para peserta saling memperkenalkan diri.
Kegiatan ini juga didukung oleh Asosiasi Pengusaha Online Indonesia (APOI), Asosiasi Pengusaha Komputer Indonesia (APKOMINDO) yang secara rutin terus mengajak para anggotanya untuk hadir dan memberikan informasi mengenai produk dan jasa yang ditawarkan oleh startup miliknya masing-masing.

Dalam kesempatan ini juga hadir Siriwan Aramsewong (Yelly) yang merupakan Business Development dan PMO Director untuk produk SOBATKU. Produk paling anyar dari Bank Sahabat Sampoerna ini sedang digodok dan dipersiapkan untuk di-launching di awal tahun 2017.
Produk ini akan merupakan jawaban bagi UKM Indonesia yang selama ini dibina oleh Bank Sahabat Sampoerna.



Dalam sesi pertama, Puspita Zorawar menyampaikan materi menjadi pemenang dalam era digital (Winning in Digital Era) dari konteks sumber daya manusia.
Ini yang tidak pernah bisa kita lupakan, termasuk oleh para startup kita, ujarnya singkat.
Presentasi membius para peserta yang datang dengan cara pembicara yang lugas dan menarik.



Sesi kedua dibawakan oleh Andry Salim, yang telah lama berkecimpung dalam dunia Internet Marketing dan telah sukses menerbitkan buku "Internet Millionare" di tahun 2014.
Sekarang ini, beliau adalah co-founder dari social commerce Onstore.co.id. Dijelaskan dengan gamblang perbedaan dari Onstore.co.id yang membidik segmen social commerce, e-commerce bagi komunitas. Dan ini juga merupakan solusi yang baik bagi para UKM Indonesia, yang sekarang ini hampir terjebak 'perang harga' diantara para pemain marketplace yang ada.
Acara ini ditutup jam 21.00 WIB dan kami semua merasakan manfaat dari sharing session yang selalu dilakukan oleh Bank Sahabat Sampoerna ini. Nantikan kami dalam BSS Startup Forum minggu selanjutnya.

Wednesday, September 28, 2016

TAILORED MONITORING WITH SNMP IN PRTG

Tailored Monitoring
With SNMP

 
 
You want PRTG to show values that are not included in PRTG's standard SNMP Sensors and libraries? Well you now have one more cool option! The SNMP Custom Advanced Sensor monitors up to 10 numerical values returned by specific OIDs (Object Identifiers) using a single SNMP Sensor.
 
 
 
 

How to Start Your Customized SNMP Monitoring

Specify the channel names, the relevant OIDs, the value types and units. Value types include the expected numeric type of the results at the given OID. You can choose between:
  • Gauge (unsigned integer): for integer values, e.g. 10 or 120
  • Gauge (signed integer): for integer values, e.g. -12 or 120
  • Gauge (float): for float values, e.g. -5.80 or 8.23
  • Delta (counter): PRTG will calculate the difference between
    the last and the current value
 
  The SNMP Custom Advanced Sensor showing channel values returned by several OID's
The SNMP Custom Advanced Sensor showing channel values returned by several OID's
 
 

To learn more about the available sensor settings, have a look at the PRTG manual.
 
 
 
 
Thanks,
Your Paessler Team
P.S. If you have questions about the SNMP Custom Advanced Sensor, then drop us a line at learnmore@paessler.com. We are happy to help.

Sunday, September 25, 2016

Cari NMS lengkap dengan help desk nya? PRTG ya


Unresolved support tickets, marketing figures, or current room bookings: PRTG Network Monitor can collect business-related information, process it, and distribute it.
If you break down the functions of a network monitoring solution, three core elements remain:
  • Collection (and archiving) of data
  • Analysis of data
  • Publishing data (and alerts)
If you look close enough this functionality provides, theoretically, everything you need for a “central information platform”! With minimal effort we can exceed expectations of standard network monitoring solutions by leveraging PRTG’s API, custom sensors, business process sensors and maps. Paessler uses PRTG in this way already: We have various internal systems integrated into PRTG via the API. This data is shared directly with individual departments via PRTG maps and display monitors around the office.
In this blog series we want to give you some examples of how we use PRTG to enhance business processes, starting with the support ticket integration and our support dashboard:

EVERYTHING AT A GLANCE

The Paessler support dashboard shows the number of current tickets, the ticket-trend for the last day, week and year, the late shift calender, the status of the ticket email system and some general information such as traffic around the headquarters or status information of Paessler's international data centers.

OPTIMIZING CUSTOMER SUPPORT

PRTG publishes the number of tickets from our support system to the development and support team maps. In these maps we distinguish between new and unresolved tickets, and with defined escalation thresholds we can see when we need to act to resolve tickets. 
  • At the first escalation level unresolved tickets are highlighted yellow. The team sees this and should act accordingly. 
  • At the next escalation level the tickets are highlighted red. This means the team must work urgently to reduce the number of open tickets.
If the number of open tickets does not go back to the yellow or “normal” range within a specified time period, PRTG sends an email alert to the development team. This alert ensures intervention from the team: They must respond to customer inquiries together with the support team. 
Implementation of such escalation levels allows Paessler to avoid “ticket overload”. It is a largely automated process whereby all parties are informed in a steady and timely manner, ensuring a response time of approximately 24 hours. Stress caused by peaks of intense workload is prevented and the quality of support is maintained.