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Saturday, December 19, 2015

Ingin liburan panjang ? Pastikan sistem anda termonitoring

Seringkali mendapatkan problem di sistem Anda pada waktu liburan?
Ya, itu yang dirasakan banyak IT manager, system admin, di banyak perusahaan dan instansi. Semua ini karena tidak menggunakan sistem monitoring.

Apa saja itu sistem monitoring ?
Pertama, bagi kita yang sangat bergantung kepada ketersediaan jaringan, baik jaringan Internet ataupun cabang, maka kita sangat memerlukan sistem monitoring jaringan, atau dikenal juga dengan Network Monitoring System.

Kedua, bagi kita yang tetap harus memastikan aplikasi atau program yang mendukung proses bisnis, proses layanan tetap berjalan, meskipun pada hari libur, dan bahkan liburan panjang, kita memerlukan Application Monitoring System.

Ketiga, bagi kita yang memerlukan pengawasan atas area khusus, seperti ruang server, data center, ataupun aspek khusus terkait lingkungan, yaitu ketersediaan listrik, temperature dan kelembaban, status kebocoran, bahkan ketersediaan solar dalam tangki genset. Dengan kebutuhan itu, kita memerlukan Environment Monitoring System.

Ketiga kebutuhan diatas, kami biasa menanganinya. Dengan beragam solusi NMS, Application Monitoring dan EMS, kami siap membantu banyak perusahaan dan instansi yang masih harus tetap online, tetap berjalan, meskipun liburan panjang.

Cara paling cepat untuk monitoring server, router, switch, access point, bahkan sampai perangkat IP camera dan perangkat berbasis IP lainnya, adalah menggunakan aplikasi monitoring PRTG. Software PRTG tersedia opsi untuk menggunakan 100 sensor free, artinya bisa digunakan untuk memonitor PING ke 100 device. Silahkan download aplikasi PRTG di link ini

Nah, sekarang aplikasi monitoring. Dengan PRTG kita bisa memonitor beberapa aplikasi / service. Tapi, apabila ingin lebih dalam, maka pilihannya adalah Application Manager dari ManageEngine.
Produk ini sangat powerful untuk memonitor aplikasi dan database, itu yang paling banyak dicari saat ini.

Silahkan download free utk 30 hari disini

Terakhir, soal monitoring fisikal. Ini mau tidak mau perlu perangkat dan sensor. Kami membawa solusi . Dengan solusi ini, tersedia perangkat yang paling kecil, mendukung 2 port sensor, dengan notifikasi dikirimkan via email. Sensor yang tersedia juga beragam. Paling banyak dipasang adalah Sensor Temperature and Humidity, Water Leakage (Rope Water dan Spot Water), dan ketersediaan listrik AC Voltage.

Silahkan kontak kami untuk kebutuhan di atas :, atau call kami 08121057533

Friday, December 18, 2015

Masih pakai Spicework ? Saatnya untuk beralih, ini alasannya

Easy to install and configure
Doesn't allow you to create custom alerts; Ad-supported
Although convenient and easy to work with, Spiceworks Network Monitor lacks the customisability of its open source rivals.

Spiceworks Network Monitor is a free tool designed to provide real-time monitoring and statistics for your servers and SNMP-capable network devices. Although it's free, it's not open source and it shows adverts in a small frame at the top right of its main web interface. Spiceworks Network Monitor can be used alongside Spiceworks' IT Help Desk and Inventory Management tools, but we've reviewed it as a stand-alone product.
The network monitor runs on any version of Windows from Windows Server 2008 R2 onwards - we installed it on a Windows 2012 R2 server which wasn't running any other services. Installation and setup aren't very involved: just download the software from Spiceworks' website and run the installer. Once completed, a desktop shortcut takes you to a web interface where you can complete the initial setup process.
You'll need a Spiceworks account before you can log into the monitoring system - you'll have to go to to set one up. It’ll require your name, email address and a password. Once logged in, we were presented with the default dashboard screen. Below the horizontal menu and alert bars at the top of the screen, there are boxes for server and network watchlists. Below that are spaces to add 3 devices for closer monitoring, which will display more detailed information about each of those devices.
The first time any user logs in, a help panel automatically opens up across the left-hand third of the page, annoyingly obscuring the dashboard items below it. The basic help information it displays isn’t terribly useful, but once closed, it remains shut on future logins unless deliberately re-opened.
When you first connect to the network monitor a rather annoying help bar dominates the left side of the screen
As well as the main dashboard, there are dedicated pages for devices, where you can add and view details of the machines you wish to monitor, and settings, where you can configure alerts and add users. There's also a menu option for help, but rather than immediately providing you with relevant documentation, it takes you to the Spiceworks community site, where you have to set up a forum name before you can access any useful information. The account creation process tries to get you to set up a profile for your company, as well as one for yourself and although it's possible to skip most of this, it's irritatingly involved if you just want some immediate help with the software. 
The main dashboard screen gives you a quick overview of any issues and lets you add your most important servers for at-a-glance monitoring
Even more annoyingly, once you've registered a profile, you're taken to the main Spiceworks community page, instead of the Network Monitor help pages. Fortunately, once registered, future attempts to access help from within Network Monitor's web interface will take you straight to the community support page, where you can search previously asked questions or go to the support forums.

Monitor the situation

The software keeps an eye on 26 different parameters for each device, split into 5 categories: Host, CPU, Memory, Disk, and Network. These can monitor for specific conditions such as consistently high processor load, spikes in memory usage, low disk space, and network bottlenecks. However, unlike more fully featured monitoring solutions (both commercial and open source) it lacks the ability to monitor specific processes, or any way to create custom alerts for specific error conditions.
Spiceworks provides a range of alert options but although you can change their default parameter thresholds you can't create your own alerts
The settings page has only two tabs, listed on the left hand side, Default Monitors and User Accounts. The first allows you to configure the default thresholds for the monitored parameters, and select which will generate email alerts. The second tab allows you to add or remove users for the monitoring system. Unfortunately, users can't be added directly. Instead you enter their name and email address, and the system sends them an invitation via email, with a link. If they sign in to the system, a account will be automatically created for them.
The devices page starts with just one device listed: the machine that the monitoring software is running on. Clicking the add device button opens up a new pane, with tabs for adding computers running Windows or Linux as well as networking devices such as routers and firewalls. To add a device, all you need are its IP address or hostname and a login for that system with sufficient privileges. When adding a Windows server, we used an account with local administrator rights on that server. For Linux servers, we used standard user accounts which had been given full sudo access.
We can't fault the clean design of the monitoring graphs which make it easy to see errors such as this high CPU load

Alert Status 

Once a device has been added, the thresholds and email options for each alert can either be left at the default settings, or customized for that device. We simulated a variety of system errors on our test servers. Most of these were reported accurately, but when we used a software tool to keep the CPU of our Windows server at 100%, Spiceworks Network Monitor showed the CPU load correctly in its graph, but its process list showed only 50% CPU load for the process responsible, rather than the almost 100% load shown by Task Manager on the server itself.
Alerts are displayed in the network monitor's web interface and sent via email if you've enabled email alerts for the parameter in question. We found that the email to the primary user arrived promptly, but the email to a second user we added was always 15 minutes behind the first one. You can't specify which alerts get sent to which users, either: all users get sent all alerts. That's fine if you're only monitoring a handful of servers, but in a larger company where different staff may have responsibility for different groups of machines, the limited customisation features for alerts could be a problem. Until an alert is cleared, reminder emails are sent every 30 minutes. A final email is sent out once the issue has been resolved.
It's worth noting that the alert emails are sent via systems, rather than using your own internal email server, so if your internet connection goes down, you won't get alert messages. The Network Monitor is similarly reliant on Spiceworks for user authentication, so you can't install the monitoring tool on a server on a protected section of the network with restricted internet access.


While we found Spiceworks Network Monitor to be quick and easy to install and set up, its lack of granularity in the configuration and inability to define custom alerts were disappointing. Combined with its reliance on external systems for user authentication and email, and its limited monitoring capabilities, these factors make it unsuitable for enterprise-class or even medium-business monitoring setups. This is a shame as Network Monitor can, according to Spiceworks, keep track of up to 1,000 devices without suffering slow-downs.
However, entry-level users with limited monitoring requirements will find Spiceworks Network Monitor to be quick to set up and easy to work with, assuming you don't mind being dependant on an external service. Users with more heavy-duty monitoring requirements and small businesses that want to be able to configure their monitoring setup to their exact requirements should opt for a more customisable network monitoring tool that they have complete control over, such as Zabbix or Nagios.
System Requirements
Windows 7/Server 2008 R2/Server 2013
Dual-core processor
2GB disk space
Active internet connection

Read more:

Monday, December 14, 2015

Sudahkah Anda Upgrade ke SERVICEDESK PLUS 9.1 ?

Why upgrade?

ServiceDesk Plus 9.1 comes with new features which will help you boost your service desk performance.
Custom request forms

Invoke custom HTML file from Request Custom menus

Customers can invoke a custom HTML file from Request Custom menus enabling the users to render their own UI from the request menu configurations. This provides an alternate way to integrate third party applications using the user interface. Custom scripts can be executed upon submission of HTML forms.

Field and form rules for incident and service request customization

With field and form rules, you can customize incident and service templates to perform customized actions when a form loads, (or) when changing a particular field in a form, (or) when a form is submitted. It is possible to perform actions like, mandate or non-mandate specific fields, enable or disable specific fields, show or hide specific fields in a form and to execute user-specified custom java scripts.
Incident & Service Request form customization
Fail over service

Fail over service (High availability)

Ensure high server availability. With the fail over service feature in ServiceDesk Plus 9.1, you have the option to configure the secondary service desk installation to provide uninterrupted service when there is a network, hardware, software, or power failure in the primary installation. The fail over server acts as the secondary server which runs in parallel to the primary server. This secondary server or slave will act as the primary server or the master when the primary server or master is down.

Mandate the status change comments for request module

ServiceDesk Plus 9.1 now comes with a feature to mandate the status change comments for Request module. Technician and requester comments on the change of status of a request can be easily captured. By default, status comments are not mandatory but can be disabled/enabled under Admin->Self-service Portal settings.
Request status comments
Export projects as pdf

Export as PDF option for project module activities

Export Project Gantt View, Project Overview Map, and Task Dependency Map in the PDF format. The PDF will downloaded automatically.

Configuration options to auto suggest solutions

Configure unique fields to the search drop down for auto suggestion of announcements and solutions during incident creation. By default, category/subcategory/item (CSI), title, and description will be included in the search.
Auto Suggest Solutions
Help desk mobile app

Requesters can raise or track requests on the go

Requesters can now login into the mobile app to raise or track requests. Earlier, native versions of ServiceDesk Plus mobile app were technician-specific. The feature is available from Version 3.0 in iOS and from Version 1.4 in Android.

Other introduced features

  • Rest API support to GET/ADD/DELETE the attachments under Request and Tasks
  • Search option in Request list view filters
  • Rest API support for requesters

Sunday, December 13, 2015

Masih gunakan custom script? import saja ke OpManager

ManageEngine OpManager
Using Scripts? Now import them into OpManager!
View video
No second thought that scripts are vital and help meet your custom monitoring needs. However, the biggest challenge is the intensive manual efforts required to execute it consistently across hundreds of serves. It also doesn’t alert when there is an issue.
Now import all your scripts into OpManager's new
Script Monitoring module, and
automate your pre & post script-execution activities.
Know more on OpManager's Script Monitor
The Script Monitoring module:
bullet Out-of-the-box supports Powershell, Linux shell, VBScript, Perl and Python scripts
bullet Offers import/ export and 'Save as Template' options
bullet Supports migration of scripts from HP OpenView and Zenoss
bullet Allows you to set threshold for script output, and receive email/SMS alerts if violated
bullet Allows you to trigger an IT workflow based on the script output
OpManager Features:
OpManager also includes Network Monitoring, Server Monitoring, VMware Monitoring,
Hyper-V Monitoring, Script Monitoring, MS Exchange, SQL & Active Directory Monitoring