10 Highly Effective Habits of Indispensable IT Departments and the Benefits of IT Automation Solutions
10 Highly Effective Habits of Indispensable IT Departments and the Benefits of IT Automation Solutions Just how beneficial is IT automation, you might be asking yourself? Well, Kaseya has identified a number of "habits" that best-in-class IT departments consistently practice using IT automation. By adopting these habits you can improve the status of your department within your organization and simultaneously upgrade department activities from tactical to strategic. Effective Habit #1: Understanding the Business Goals The IT depart…
Tahapan Sederhana Mengimplementasikan Helpdesk
Dalam beberapa kali kesempatan, saya mempresentasikan solusi ITIL Helpdesk untuk prospek atau customer. Ada beberapa tantangan yang saya tangkap diantaranya: 1. Belum semua customer memiliki helpdesk 2. Belum semua customer memiliki single point of contact (SPOC) 3. Tidak semua customer memahami konsep ITIL Adalah baik untuk mengimplementasi helpdesk berbasis ITIL, tetapi seperti konsep framework ideal lain pada umumnya, ITIL merupakan konsep best practices yang bagus tetapi tidak mudah diimplementasi secara langsung. Mulailah dengan me…
10 tools untuk membuat Infographics
10 Free Tools To Create Visually Appealing Infographics Don't Forget to participate in a contest where you can win the world's biggest UI elements pack "Impressionist User Interface Elements Pack" for 3 winners (1 developer license and 2 personal license) to design your project more creatively. advertise here Infographics is the graphical representation of information or data. The information presented through Infographics is visually appealing and can be scanned easily. Furthermore, you can effectively repre…
Kondisi Social Media di tempat kerja
The State of Social Media at Work In One Quick Infographic After surveying over 300 professionals, technology service provider Appirio determined that most people are far more social personally than they are at work. Interestingly, 41% believe their company should be doing more to become a social enterprise, and twice as many managers are using social media compared to their employees they manage. So the takeaway here seems to be that employees either are not allowed to engage in social networking activities at work, or don’t se…
Hati-hati dengan BYOD
Achtung! Your end-users have grave misperceptions about bring your own device (BYOD). In a recent survey of 2,243 enterprise workers, there was a resounding chorus of concerns that BYOD would transform IT from helpful business partner into an Orwellian Big Brother keeping round-the-clock tabs on all device activity. We took it upon ourselves to do a bit of detective work on the topic to test our hypothesis on the privacy breaching backlash of BYOD. Scroll down to view the whole infographic, which breaks down how workers feel about emplo…
Using Six Sigma to End Bad Customer Service
Imagine if you only had 3.4 bad customer experiences per million customer service interactions . That’s the idea behind the Six Sigma in customer service . Six Sigma is a quality management theory that gives businesses the blueprint to improve processes and decrease ineffective practices that contribute to bad customer service. Using Six Sigma to End Bad Customer Service If there’s one question I’m asked constantly it’s “ how can I stop bad customer service ? ” My answer is to look to six sigma as a blueprint to eliminating facto…
10 things you can do to improve network and PC security
By Jack Wallen | October 8, 2012, 6:41 AM PDT Security. It's that which drives some administrators to early retirement, gray hair, or a permanent room in a padded cell. Okay, that's an exaggeration… but you get the idea. Security is tops on most every administrator's list. And with good reason. Incomplete or poor security can bring down a company's network and/or computer resources. That equates to lost work, which affects bottom line. Administrators must do all they can to ensure the security of their networks. But for some (e…
Structuring your mobile strategy
By Dean Vella | October 8, 2012, 1:02 AM PDT According to Google's CEO, Eric Schmidt, the upcoming year will be all about going mobile. Google intends to improve the speed of wireless networks, develop mobile payments and increase the number of inexpensive smartphones used globally. In addition, Google has taken an even more competitive stance by announcing that advertisers who have mobile optimized sites will rank higher in ad quality. Google is not alone. According to MobileSquared, a research firm based in the UK, Facebook could generat…
Adjust your worldview to serve internal and external customers
By Toni Bowers | October 8, 2012, 5:32 AM PDT Patrick Gray presented an article here recently dissecting Apple's mapping gaffe. He suggests that as IT becomes further engrained in a company's core functions, IT professionals must ask the question, "Who is my customer?" He points out that many IT teams now have two sets of customers: internal and external, and that teams need to learn how to serve both. But learning to do this isn't an overnight task. It will take time to develop and implement strategies that allow you to …
Social media: From monitoring staff to fake pages - five tips to protect brands
By Damian Herrington | October 8, 2012, 2:28 AM PDT  The use or misuse of social media by staff creates a series of challenges for employers in monitoring their activities. Photo: Shutterstock Social media is now ubiquitous and has fundamentally changed how businesses engage with customers. A recent study by global law firm DLA Piper, for which I work, revealed that 76 per cent of large employers have some form of social-media presence with 86 per cent on Facebook, 78 per cent on Linkedln and 62 per cent on Twitter. The potential benefits of …
The Enterprise: I’m Not Sexy And I Know It
Editor's note: Rodney Rogers is chairman and CEO of Virtustream. He is also chairman of Teliris and lead director of Greensmith Energy Management Systems. Follow him on Twitter. I am a large enterprise. I employ many people and make a good deal of money. I am a large enterprise. A vast array of technologies – with varying degrees of purpose and tenure – are required to run me. I have a complex, heterogeneous technology landscape. I have hundreds of millions of dollars of technology assets deployed on laddered refresh cycles through a varie…
Coming clean on ITSM
October 8, 2012 | By BarefootITSM | In ServiceDesk Plus 12 steps to…5 principles of…7 methods of… Most of us prefer life to be placed in neatly categorised boxes. It gives us a sense of control over things we don't necessarily have control over. The same rings true for IT Service Management. We want a process or a tool for everything. We generally don't like grey areas (well, most of us anyway). We prefer to live with a false sense of security instead of facing the reality of a situation. If it's not neatly packed by the…
Akses AKCP Anda dari iPhone
Dengan menggunakan AKCP AKCess Pro Server, kita dapat mengakses informasi dan video yang ada di AKCP. Don’t hesitate to tune in live to any event using our State of the Art iPhone Application. Once installed the AKCess Pro Server has an additional client that can be installed on an Apple iPhone device. This connects to your server giving you 24/7 remote access to your workplace. AKCess Pro iPhone application keeps you up to date even when you are on the go. The snapshots below illustrate a sensor event notification, live video feeds, fo…
Membuat Dashboard Interaktif Drill-Down dgn PHP dan FusionCharts
Learn to Create Interactive Drill-Down Dashboards with PHP and FusionCharts Shamit Kumar Tomar on Jan 11th 2011 with 36 comments Tutorial Details Topic: PHP, mySQL Difficulty: Beginner Estimated Completion Time: 60 minutes Download SOURCE FILES Demo VIEW IT ONLINE This tutorial will teach you how to easily create drill-down charts in PHP using the LinkedCharts feature of FusionCharts. Introduction Presenting data in a graphical format always helps a lot in parsing the data efficiently. If …
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